Senior Manager - Process Improvements

The incumbent will be responsible for achieving operational excellence at TCF by fulfilling the following responsibilities viz Policy & Process Optimization:

• Lead and manage the overall process for development &/or redesign of various policies/processes (thereafter called “projects”) identified for improvement, in order to achieve excellence in operations.
• Creating cross functional project teams as working groups, ensuring training/alignment of team members in their approach towards process improvements
• Monitoring and sharing performance updates of working groups through regular presentations to steering committee
• Standardizing & ensuring governance in how project teams will work:

1. Formulation of the project teams
2. Defining the project scope: problem statement, objectives, timelines, stakeholders. Understanding of the problem is key for ensuring relevant solutions are designed.
3. Identifying measurement metrics for the problem (using surveys, performance data), as well as measurement metrics for solutions in order to do cost-benefit analysis
4. Analysing the problem using quantitative and qualitative information & feedback from steering committee
5. Proposing innovations / improvements / solutions that address the problem and understand impact of the proposal. This includes development of data collection systems to obtain key performance metrics, gain real-time insights, and leverage tools to help make critical decisions. Also includes development of training/communication material for rollout.
6. Initiating the control group / pilot to implement, test and monitor proposed solution