Home Egypt Customer Experience Lead - NEMA

Home Egypt Customer Experience Lead - NEMA

Customer Experience Lead - NEMA

Full time at SC Johnson in Egypt
Posted on May 8, 2024

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Customer Management Customer Experience Lead - NEMA Job Title Customer Experience Lead - NEMA Function Customer Management Sub Function Customer Service Operations Category Experienced Analyst, Customer Service Operations (P5) Location Cairo, Egypt Date Posted Apr 23 2024 Requisition Number 2406182709W Share Description Janssen NEMA is recruiting for a Customer Experience Lead for Near East, Maghreb and Africa (NEMA) to be located in Egypt, Morocco, Algeria or Lebanon. At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Summary of the job: The Customer Experience Lead for NEMA belongs to the Center of Excellence supporting sales team through day-to-day management and maintenance of salesforce CRM system, as well as other operational databases. Duties & Responsibilities The Customer Experience Lead, reporting to NEMA CRM Manager, will work closely with line managers and team facing customers, across several aspects: - As an Integrator - analyze and resolve CRM program issues in a timely and accurate fashion, as well as hold responsibility for monitoring data quality. - As a Connector - apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of CRM software critical to business operations. - As a Shaper - lead on the delivery of targeting & segmentation modelling that will enable effective marketing strategies across multiple categories and brands. Qualifications Education: Bachelor’s degree or higher. Preferably in Pharmacy or Business Administration Experience: 2+ years in CRM & Pharmaceutical industry, preferred salesforce platform Language: Proficiency in English is a prerequisite, and fluency in French is considered an added advantage Location: Egypt, Morocco, Algeria or Lebanon Knowledge/Skills: Strong analytical skills Excellent communication, presentation and writing skills Advanced level skillset of Microsoft Office Suite Excellent time management and organizational skills to handle multiple tasks Technical/Functional Skills Required Behave according to Our Credo and J&J leadership imperatives. Ability to learn with excellent oral and written communications in English and Arabic Strong collaboration and partnering skills Strong project management and eye for business Expertise in obtaining, analyzing and synthesizing information: making the sophisticated simple Critical thinking Personal integrity and maintain the trust of others Courage to try new things and make tough calls Ability to see big picture and address details Leadership Behaviors Required LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and ensures everyday actions contribute to Our Purpose CONNECT: Builds internal and external relationships based on respect, collaborates openly across boundaries, and acts as a team player SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change Grow : Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”! - 基本信息:姓名、生日、民族、性别、国籍、照片; Basic Information: Name, Birthday, Ethnicity, Gender, Nationality, Headshot; - 联系信息:住址、电话号码、电子邮件地址; Contact Information: Address, Phone Number, Email; - 教育工作信息:职业、职位、工作单位、工作经验、教育背景、学历、学位、培训记录。 Academic & Professional Information: Occupation, Position, Employer, Work Experience, Educational Background, Degree, Training Records. 鉴于强生全球集团业务的全球化经营性质,当您向强生中国应聘职位时,强生中国会按照《应聘者隐私政策》所述情形,向境外接收方及其经授权的第三方提供您的个人信息,包括但不限于: Due to the global nature of the operation of Johnson & Johnson Family of Companies, in the course of processing your application with J&J China, J&J China may provide your personal information to the overseas recipient and authorized third parties in accordance with J&J’s Careers Privacy Policy, including but not limited to: 除强生中国或法律特别要求外,请您避免在您的申请中提交可能会被视为敏感个人信息的信息,即生物识别、宗教信仰、特定身份、医疗健康、金融账户、行踪轨迹,以及不满十四周岁未成年人的信息等一旦遭遇泄露或非法使用,容易导致人格尊严受到侵害或者人身、财产安全受到危害的个人信息。 Except as specifically requested by J&J China or legally required, please avoid submitting information in your application which may be deemed as sensitive personal information, which includes biometrics, religious belief, specific identity, medical health, financial accounts, whereabouts, as well as information of minors under the age of fourteen (14), and other information that the breach or illegal use of which may easily lead to the infringement of an individual’s personal dignity or harm to personal or property safety. 前述境外接收方为:美国强生公司(Johnson & Johnson Services, Inc.),其联系方式为:美国新泽西州新不伦瑞克市强生广场一号。 The overseas recipient is Johnson & Johnson Services, Inc., which can be contacted at One Johnson & Johnson Plaza, New Brunswick, New Jersey 08933, U.S. 境外接收方将按照如下目的和方式处理您的个人信息。 The overseas recipient will process your personal information in accordance with the following purpose and method: 处理目的:根据强生全球集团“统一人力资源(One HR)”原则,对人才招募进行全球统一管理,具体请参见《应聘者隐私政策》中“我们收集此类个人信息的原因”部分。 Processing Purpose: Conduct talent acquisition management globally following the One HR principle of the Johnson & Johnson Family of Companies, as described in the “Reasons We Collect This Information” section of J&J’s Careers Privacy Policy. 处理方式:通过统一流程和全球互联应用实现对人才招募的统一管理,涉及存储、使用、加工、传输、删除已出境个人信息。境外接收方将采取适当的管理和技术措施保障出境个人信息的机密性、完整性和可用性,并将在完成上述目的最小必要范围内保存出境个人信息。 Processing Method: Conduct talent acquisition management through the unified process and globally connected applications, including storage, use, handling, transmission, and deletion of provided personal information. Overseas recipients will apply appropriate managerial and technical measures to ensure the confidentiality, integrity, and availability of the provided personal information and shall store such personal information to the minimum extent necessary to complete the above purposes. 您可以通过chinaprivacy@its.jnj.com联系强生中国公司的个人信息保护官以向境外接收方行使您享有的相关权利,包括要求访问、更正、复制或删除您的个人信息。 You may contact the Personal Information Protection Officer of the J&J China at chinaprivacy@its.jnj.com to exercise your relevant rights to the overseas recipient, including access, correct, copy, or delete your personal information. 鉴于强生全球集团业务的全球化经营性质,当您向强生中国 应聘职位时,强生中国会向境外接收方及其经授权的第三方提供您的个人信息。具体而言: 境外接收方的名称和联系方式 美国强生公司(Johnson & Johnson Services, Inc.) 联系方式:1-800-458-1653 境外接收方处理个人信息的目的 根据

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