Fixed NW Configuration & Support Tech Specialist

Job Description

Role Purpose •    2nd Line Technical support for Data services and supporting relevant teams. •    Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions. •    Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame. •    Implementing all configuration changes on all relevant nodes, following operations guidelines. •    Acceptance and testing for new nodes & services implemented. •    Implementing S/W corrections/patches and upgrades for all relevant nodes & services. •    Interfacing and communicating with vendors, to track and follow up for the escalated problems. •    Ensuring Highest Quality of service delivered to customers. •    Applying relevant appropriate preventive actions to keep target network availability. •    Following agreed upon procedures and processes in all team activities. •    Building highest technical skills. •    Adequacy/compliance to company values  Key Accountabilities and Decision Ownership •    Responsible of service support of the fixed data network as last level of escalation including international GW, Core Routers, Caching, Radius, aggregators and access DSLAMs. •    Responsible of service support of 3G, Enterprise & ADSL escalated customer cases. •    Responsible of planned activities triggered by support issues. •    Responsible of the projects triggered by support for future enhancement (HW offloading, Fixed Network Remote access). •    Maintaining up-to-date devices with the latest recommended software version. •    Performing software and hardware upgrade for core and aggregated network devices. •    Responsible of Troubleshooting Mobile Internet international link & Caching problems. •    Ensure adherence to SLA and procedures toward other departments. •    Maintaining network availability, MTTR and KPIs within agreed levels. •    Responsible for the efficient planning, budgeting of Fixed Data Network (Spare parts & vendor support contracts)•    Responsible of the vendor in tactical approaches, agree on compensations and proactive measures to guarantee our capability to meet agreed service level of customers. •    Applying security requirements to the network (scanning/upgrade/patching/hardening) Role Qualifications Education:

• B.Sc. Degree in communication / electronics engineering
• Work Experience: Minimum of 2 years; post qualification experience preferably in an ISP environment.
• BS in Electronics and Communication Engineering.
• 2 years’ experience in ISP or equivalent experience
• Excellent computer skills.
• CCNA, CCNP, CCNP-SP is a MUST.
• CCIE-SP is a plus.
• Python knowledge is a plus.

Personal skills: Analytical and interpersonal skills are essential; together with an ability to communicate effectively at all levels. Special requirements: A good command of written and spoken English is required.