Problem Management Senior Analyst

Job Description

• Lead and coordinate the problem management process to identify, investigate, and resolve root causes of incidents and recurring issues.
• Analyze incident data and trends to proactively identify areas for improvement and implement preventive measures.
• Work closely with stakeholders to gather information and conduct in-depth problem investigations, ensuring efficient and effective problem resolution.
• Manage and prioritize problems based on their impact and urgency, ensuring appropriate resources are allocated for timely resolution.
• Develop and maintain problem management procedures and documentation, including problem records, root cause analysis reports, and known error databases.
• Collaborate with cross-functional teams to implement corrective actions and preventive measures to address identified problems.
• Track and report on the progress and status of problem investigations and resolutions to management and stakeholders.
• Provide training and guidance to other team members on problem management best practices and methodologies.