Associate Inside Service Sales Representative

Job Description

The Associate Inside Service Sales Representative , being an integral part of Juniper EMEA Services Sales team, is responsible for growing customer accounts within assigned vertical, region or geographical area. The position involves a combination of sales responsibilities, quote preparation and data administration. Associate Inside Service Sales Representative uses professional concepts and exercises judgment to develop renewal sales strategies for all expiring service/subscription contracts and assists with new business as requested by Service Business Manager (SBM) they support. The position will carry an overlay quota for the SBM/Field sales team the individual is assigned to. Responsibilities

• Act as the primary point of contact for renewal-related inquiries, addressing customer concerns and objections while facilitating successful renewal negotiations.
• Responsible to make direct contacts with Customers, Partners, Distributors, and field sales teams to discuss and negotiate terms, pricing, and service options, identifying upsell and cross-sell opportunities, and ensuring timely renewal bookings.
• Partner with Service Business Manager (SBM) and field sales in driving attainment of assigned team quota and in defining and executing account service strategy.
• Be accountable for Renewal rate within the defined accounts/regions.
• Maintain accurate records of customer interactions, opportunities, agreements, and renewals in CRM systems to monitor progress and reflect accurate forecasting.
• Utilize comprehensive knowledge of tools, systems, processes, and policies to develop and deliver proactive/reactive renewal quotes for all expiring contracts (service and subscription) in a timely manner.
• Interact with various related teams to ensure positive customer experience, resolve issues, database/entitlement management, address customer inquiries, and manage escalations related to service and subscription renewals.
• Keep up to date on new services offerings identifying upselling opportunities while effectively positioning services value.

Skills

• Bachelor’s degree or equivalent work experience, with at least 3+ years of service sales or customer service business experience for a network or technology company.
• Commitment to delivering a remarkable customer experience.
• Strong verbal and written communication skills.
• Strong relationship building across organizational levels. Collaborative team player.
• Strong attention to detail with demonstrated ability to organize and work on multiple projects.
• Demonstrated financial, operational, analytical, and decision-making skills.
• Strong data entry and Excel skills.
• Result driven, self-motivated, self-starter.

Fluent in English. Other languages are considered a strong advantage. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation ABOUT JUNIPER NETWORKS Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world's largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations. WHERE WILL YOU DO YOUR BEST WORK? Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...