TeleSales Manager

Description

We are seeking an experienced and dynamic Tele-sales manager to manage our teams. The ideal candidate will be responsible for managing, objectives setting, coaching, performance monitoring of tele-sales operations, implementing effective tele-sales strategies and achieving revenue targets.

Key Responsibilities:

Create a short- and long-term Tele-sales plan with the intention of achieving the given objectives.communicate clearly the goal to employees.Provide detailed and accurate Tele-sales forecasts.Delegate responsibilities and supervising business operations.Identify emerging markets and market shifts while being fully aware of new products and competition status.Coach and monitor the performance of Tele-Sales Operations and provide the needed feedback (Through monthly/weekly one on one meetings).Foster a competitive yet collaborative team environment.Assess current team processes and procedures, identify opportunities for improvement.Assess individual performance through observation and measurement, and suggest corrective actions as needed.Set Tele-sales key performance indicators (KPIs) to measure success.Make strategy adjustments, as necessary.Ensure compliance with regulations and internal policies throughout the inbound sales process.Contribute to the Tele-sales team recruitment cycle.Empower new team members with skills to improve their confidence, product knowledge, and communication skills.Evaluate the quality of leads and the required adjusting to target a more related audience and report to the Marketing Team.Monitor the company’s industry competitors, new products, and market conditions to understand a customer’s specific needs.Present Tele-sales, revenue and expenses reports and realistic forecasts to the management monthly.Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.Actively encourage looking for possibilities to upsell and cross-sell to existing customers.Actively encourage obtaining referrals from the current clients to widen the Tele-sales pipeline.

Key Qualifications:

5+ Years experience in Tele-sales “Managerial Positions”.Develop and execute strategic sales plans to achieve company objectives.Set clear sales targets, proven guidance and motivate team members to achieve goals.Foster a collaborative and results-driven team culture.Excellent mentoring, coaching and people management skills.Advanced written and verbal communication skills.Advanced planning skills and implementing strategies.Advanced driving for results.