Domain - SDN Technical Assure Specialist _VOIS

Job Description

Role purpose:  The successful candidate will be part of a team responsible for the monitoring and assurance of complex SD-WAN/SASE solutions provided by Vodafone to Enterprise customers. The successful candidate will be responsible for pro-actively identifying and rectifying technical and potential security compliance issues  , and reactively responding to tickets raised by customers, troubleshooting, rectifying, and resolving the issue/fault . The successful candidate will be aware of latest technologies, trends, and relevant vendors capabilities in this technology/security sector. Key accountabilities: - To pro-actively investigate, analyse, and diagnose issues through thorough examination of the data collation and tool sets provided for analysis. - Undertake or support rapid restoration of services within service level agreement (and prior to critical Service failure or Security breach when possible)- Take an overall pro-active responsibility for the technical support of issues arising within a customer  SDWAN/SASE environment, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments)- To investigate and resolve problems identified using pro-active (management / monitoring) tools - where possible before critical Services are impacted, or security breaches occur. - Ensure that incidents are escalated accordingly when necessary, and in line with agreed service level agreements. - Develop / follow documented and agreed business processes / procedures in the event of a fault or Security incident - Identify and highlight any deficiencies in the business processes / procedures, offering recommendations and undertaking any corrective action if/when approved. - Ensure that all alerts/events generated are investigated and are effectively communicated in accordance with agreed operational procedure. - Investigate and analyse complex incidents / problems and engage with Cisco (or appropriate design authority) resource where necessary - Assist with analysis of the root cause of faults and the production of subsequent detailed RCA reports - Engaging with Design functions or Customers to remedy/rectify any discrepancies found during monitoring or troubleshooting. - Engaging with Vendors / partners to ensure faults are remedied within agreed timeframes and in-line with contracted SLA’s. - Participate and support in a shift team based on rotational schedule - Become an expert in multi-vendor  SD-WAN/SASE technologies - Completion of in-life changes to the service (adhering to change-management process) , validating and ensuring changes will have no impact to the service or security posture of the solution or the policy compliance. - Provide feedback, assistance, and guidance from a technological and process perspective to enhance and improve customer experience. Core competencies, knowledge, and experience: Essential -    3-5 years of Proven expertise/experience in SDN Cisco Meraki Solutions (Routers ,Switches, Access Points,Camera,..tc)-    Strong understanding of Network technologies (SD-WAN, MPLS, Internet, TCP/UDP) -    Positive team player attitude, ability to collaboratively address any complex issues. -    Strong communication and presentation skills -    Excellent Customer relations skills -    Good problem-solving skills. Desirable -    Meraki  specific  SDN  qualifications (e.g., ESMS1,ESMS2)-    Knowledge of Fixed Networks (Internet,MPLS VPN,..etc)-    Python Network Automation -    Experience in working in customer interfacing and operation roles. Must have technical / professional qualifications: -    Relevant University degree in Networking, Computer Science, or a related field. -    Knowledge and understanding of the enterprise technology market. -    Experience of working in a support role for SDN Cisco Meraki Solutions, preferably gained in an international environment/global context. #_VOIS#WeMoveTheWorld#MoveWithUs