Job details
Job
Job
: Retail BankingPrimary Location
Primary Location
: Asia-Malaysia-Petaling JayaSchedule
Schedule
: Full-timeEmployee Status
Employee Status
: PermanentPosting Date
Posting Date
: 20/Dec/2023, 2:15:56 AMUnposting Date
Unposting Date
: Ongoing Role Responsibilities- Ensure prompt and timely call backs are made to clients as committed. Optimise the usage of Diallers and Lead management system to drive greater performance. Support fulfilment of online leads where applicable. E.g. online form drops offs . Apply skills learned via training programs to drive needs-based conversations. Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Drive adoption of digital offerings as part telesales conversations. Develop a deep understanding of various products offered and process as relevant
- Collect Client information as needed to serve client and close sales and follow through according to the verification matrix. Support deepening and acquisition within personal client segment. Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration. Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both Existing to Bank and New to Bank client. Drive adoption of digital offerings as part telesales conversations
- Work closely with team leader to develop and implement sales plan to achieve targets and drive client. Work with operations team (where needed) to ensure that client requests are fulfilled. Closure and wrap up done as per set standards. Ensure all relevant dispositions and notes are updated in system. Support deepening and acquisition within personal client segment.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Relevant educational qualification to perform the Job role
- At least 1- 2 years’ experience in sales or service is preferred. Prior experience in Telesales / Inbound sales is a plus but not necessary
- Languages: Good command of English or applicable local language
- Manage Conduct
- Manage Risk
- Prospecting
- Client Pitching
- Account Planning
- Products – Mortgage, Personal loans, Cards & CASA
- Products – Investment, Insurance and Channels
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