Voice Incident management L1

Job Description

Regular - Voice Incident management L1 Voice Incident management L1 ref :577916 | 10 Nov 2023 apply before : 08 Feb 2024 CityStars, Cairo, Égypte - Egypt about the role - provide professional technical support for all Voice issues received - provide updates to the customer as needed to meet performance objectives - perform technical and management escalation in line with the company policy - ensure cases are allocated to the most appropriate next level/organization as part of the case flow process - liaise with other relevant departments, e.g. other GCSC’s, Field Operations, PTT, Vendors etc. as appropriate - document all troubleshooting and case management actions via the electronic case management system about you Menadatory skills to have: - good networking and communications background - network, LAN/WAN topologies and protocols - service oriented, customer focused with good customer skills - ability to work under pressure - ability to deal with multiple tasks - proactive, self motivated and determined attitude - good time management, organizational and communication skills - good interpersonal skills - flexibility in terms of working hours - English and French language proficiency - presentation/Report writing skills - good office automation and PC literacy skills Additional Skills: - fluency in another language - IT/Software skills contract Regular Only your skills matter Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs. Similar offers Orange Business Orange Group 91% of our employees are proud to work for Orange 87% recommend Orange as a good place to work 4,21/5 is the candidate experience in France, in the category of companies with over 1,000 employees Since 2011, Orange has GEEIS (Gender Equality European & International Standard) certification in some twenty countries