Management Trainee

Full time at Genpact in Philippines
Posted on May 8, 2024
Job details

Management Trainee - HEA011071 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Management Trainee, Customer Care In this role, Works with operations team in providing detailed reporting to assess agent, FLM, and site performance in accordance to contractual obligations to clients.
Responsibilities

· Attend to more complicated reporting requirements as required by business · Monitors and manages activities to support service level agreements for Philippines · Maintains regular connect with clients and stakeholders · Monitors real-time agent schedule adherence · Monitors attendance · Optimizes breaks the day of or day before the actual schedule · Conducts root cause analysis of SLA deviations, action plan development and resolution · Inputs daily exception request then updates schedules · Administers entitlement planning and scheduling recommendations to client partners · Produces and analyzes daily efficiency reports · Publish reports required by stakeholders · Attends centralized or site management meeting, as required · Other assigned tasks as required by the business · Knowledge on collections is an advantage · Forecast required Head Count for incoming business (Staffing requirement and forecasting)
Qualifications we seek in you!

Minimum Qualifications

· Above average MS Excel skills, highly familiar with raw file report crafting, pivots and advanced excel formulas · Strong personal and interpersonal skills · Excellent attendance record · Comfortable to have discussions with operations and clients · Excellent analytical skills · Able to work with minimal supervision
· Familiar working with Microsoft Office Applications (Word, PowerPoint, Outlook)

Preferred Qualifications/ Skills

· Previous experience in workforce management – real-time and floor management, creating workforce SOPs, and SLA management is an advantage

· Excellent verbal communication and customer service skills

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		'currency' => 'OMR',
		'currency_name' => 'Oman Rial',
		'languages' => 'en,ar',
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		'country_time_zone' => 'Asia/Muscat',
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	'jordan' => array(
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		'currency' => 'JOD',
		'currency_name' => 'Jordanian Dinar',
		'languages' => 'en,ar',
		'default_language' => 'en',
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	'sri-lanka' => array(
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		'country_code' => 'lk',
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		'global_location_id' => '200',
		'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086',
		'currency' => 'LKR',
		'currency_name' => 'Sri Lankan rupee',
		'languages' => 'en',
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		'country_time_zone' => 'Asia/Colombo',
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	'united-kingdom' => array(
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		'languages' => 'en',
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		'currency_name' => 'Ringgit',
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		'default_language' => 'en',
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		'currency_name' => 'Nigerian Naira',
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		'country_time_zone' => 'Africa/Lagos ',
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	'newzealand' => array(
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		'currency_name' => 'New Zealand Dollar',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Pacific/Auckland',
		'job_location' => '0',
		'published' => '1',
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	'brasil' => array(
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		'country_id' => '29',
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		'currency' => 'BRL',
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		'languages' => 'pt',
		'default_language' => 'pt',
		'country_time_zone' => 'America/Sao_Paulo',
		'job_location' => '0',
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	'portugal' => array(
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		'country_id' => '175',
		'country_code' => 'pt',
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		'global_location_id' => '174',
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		'currency' => 'EUR',
		'currency_name' => 'Euro',
		'languages' => 'pt',
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	'canada' => array(
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		'job_location' => '0',
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	'united-states' => array(
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		'global_location_id' => '112',
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		'currency' => 'KES',
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		'country_time_zone' => 'Africa/Nairobi',
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	'vietnam' => array(
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		'country_time_zone' => 'Asia/Ho_Chi_Minh',
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		'currency_name' => 'Euro',
		'languages' => 'en',
		'default_language' => 'en',
		'country_time_zone' => 'Europe/Nicosia',
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		'published' => '1',
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		'currency_name' => 'Maldivian rufiyaa',
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$showCVReviewLink = false
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	'jobCount' => '11978',
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$pageName = 'externalview'
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PDF Certificate - FREE<br />
Hard copy - &pound;25 + postal charges<br />
Option 3<br />
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Module 3 - Managing Performance<br />
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HR Management Diploma QLS Level 1 endorsed by Quality Licence Scheme<br />
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Option 2<br />
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PDF Certificate - FREE<br />
Hard copy - &pound;25 + postal charges<br />
Option 3<br />
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<strong>Leadership &amp; Management Online Training<br />
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Do you want to start a career in the Leadership &amp; Management Training or learn more about it?</strong><br />
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This Leadership &amp; Management Training training has covered all the latest topics to keep you better prepared for your Leadership &amp; Management Training.<br />
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<strong>This Leadership &amp; Management training offers</strong>

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	<li>Teachers</li>
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<strong>Leadership &amp; Management Training Course Curriculum&nbsp;</strong>

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	<li>Module 2: Improving Management and leadership Performance</li>
	<li>Module 3 - Human Resource Management</li>
	<li>Module 4: Process Management</li>
	<li>Module 5: Supply Chain Management</li>
	<li>Module 6: Operating Environments</li>
	<li>Module 7: Talent Management</li>
	<li>Module 8: Supplier Management</li>
	<li>Module 9: Manufacturing _ Delivery Operations</li>
	<li>Module 10: Succession Planning</li>
	<li>Module 11: Project Management</li>
	<li>Module 12: Quality Management</li>
	<li>Module 13: Creative Thinking and Innovation</li>
	<li>Module 14: Communication Skills</li>
	<li>Module 15: Negotiation Techniques</li>
	<li>Module 16: Change Management</li>
	<li>Module 17: Administrative Skills</li>
	<li>Module 18: Conflict Management</li>
	<li>Module 19: Stress Management</li>
	<li>Module 20: Equality, Diversity and Inclusion</li>
	<li>Module 21: Developing A High-Performing Team</li>
	<li>Module 22: Risk Management</li>
	<li>Module 23 - Rewarding Employees</li>
	<li>Module 24 - Organising Meetings</li>
	<li>Module 25 - Crisis Management</li>
	<li>Module 26 - Managing Resources</li>
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<strong>Leadership &amp; Management Online Training<br />
<br />
Do you want to start a career in the Leadership &amp; Management Training or learn more about it?</strong><br />
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This Leadership &amp; Management Training course is designed by industry experts so that it assists you to have a better understanding of Leadership &amp; Management Training.<br />
This Leadership &amp; Management Training training has covered all the latest topics to keep you better prepared for your Leadership &amp; Management Training.<br />
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Enroll now for a successful Leadership &amp; Management Training career!<br />
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<strong>This Leadership &amp; Management training offers</strong>

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	<li>Free&nbsp;Time Management Course</li>
	<li>Free&nbsp;Certificate</li>
	<li>Lifetime&nbsp;Access</li>
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<strong>This course is ideal for:</strong>

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	<li>Students</li>
	<li>Job seekers</li>
	<li>Teachers</li>
</ul>
<br />
<strong>Leadership &amp; Management Training Course Curriculum&nbsp;</strong>

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	<li>Module 1: Understanding Management and Leadership</li>
	<li>Module 2: Improving Management and leadership Performance</li>
	<li>Module 3 - Human Resource Management</li>
	<li>Module 4: Process Management</li>
	<li>Module 5: Supply Chain Management</li>
	<li>Module 6: Operating Environments</li>
	<li>Module 7: Talent Management</li>
	<li>Module 8: Supplier Management</li>
	<li>Module 9: Manufacturing _ Delivery Operations</li>
	<li>Module 10: Succession Planning</li>
	<li>Module 11: Project Management</li>
	<li>Module 12: Quality Management</li>
	<li>Module 13: Creative Thinking and Innovation</li>
	<li>Module 14: Communication Skills</li>
	<li>Module 15: Negotiation Techniques</li>
	<li>Module 16: Change Management</li>
	<li>Module 17: Administrative Skills</li>
	<li>Module 18: Conflict Management</li>
	<li>Module 19: Stress Management</li>
	<li>Module 20: Equality, Diversity and Inclusion</li>
	<li>Module 21: Developing A High-Performing Team</li>
	<li>Module 22: Risk Management</li>
	<li>Module 23 - Rewarding Employees</li>
	<li>Module 24 - Organising Meetings</li>
	<li>Module 25 - Crisis Management</li>
	<li>Module 26 - Managing Resources</li>
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No formal entry requirements for Leadership &amp; Management. You need to have:
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			'title' => 'CIPD Level 5 Organisational L&D',
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			'summary' => '<strong>Are you looking to kick-start your management/senior level career in HR or Learning &amp; Development?</strong><br />
Get started with a CIPD Level 5 Diploma in Organisational Learning &amp; Development!<br />
This CIPD Level 5 Diploma in Organisational Learning &amp; Development will provide you with the skills and knowledge you need to progress in your senior level HR career. You will gain real-life insight knowledge into the world of people management and culture.<br />
You must complete six core modules to be awarded with a Level 5 qualification that is accredited by the&nbsp;Chartered Institute of Personnel and Development&nbsp;(CIPD), an awarded Chartered status for HR and L&amp;D professionals.<br />
<br />
<strong>What are the benefits of choosing We-are-HR as your Training Provider for CIPD Level 5 Qualification?</strong>

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	<li>Expert tutors delivery and support</li>
	<li>Unlimited 1-2-1 Support as we treat every learner as an individual</li>
	<li>Blended learning</li>
	<li>Dynamic e-learning platform</li>
	<li>1-2-1 Career Coaching Session</li>
	<li>Interest-Free Payment Plan</li>
	<li>Future Development</li>
	<li>CV Advice and Support</li>
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<strong><strong>The six core unit modules you will learn on the CIPD Level 5 Diploma in Organisational Learning &amp; Development are:</strong></strong><br />
<strong><strong>Core Modules</strong></strong>

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	<li><strong>Unit 1: Professional Behaviours and Valuing People&nbsp;-</strong> Learn how to champion inclusive and collaborative strategies, arguing the human and business benefits</li>
	<li><strong>Unit 2: Organisational Performance and Culture in Practice&nbsp;-</strong> Examine factors and trends that impact business strategy and workforce planning</li>
	<li><strong>Unit 3: Evidence-Based Practice&nbsp;- </strong>Develop on evidence-based practice, tools and methods to diagnose workplace issues, challenges and opportunities</li>
	<li><strong>Unit 4: Support Self-Directed and Social Learning&nbsp;- </strong>Study steps organisations take to encourage learning and how digital innovations encourage self-direct learning</li>
	<li><strong>Unit 5: Learning and Development Design to Create Value&nbsp;- </strong>Evaluate what needs to be considered when designing learning and development</li>
	<li><strong>Unit 6: Facilitate Personalised and Performance-Focused Learning&nbsp;- </strong>how to develop personalised learning outcomes and support the needs of learners</li>
</ul>
<strong><strong>Optional Modules (choose one)</strong></strong>

<ul>
	<li>Advances in Digital Learning and Development</li>
	<li>Specialist Employment Law</li>
</ul>
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			'summary' => '<strong>Are you looking to kick-start your management/senior level career in HR or Learning &amp; Development?</strong><br />
Get started with a CIPD Level 5 Diploma in Organisational Learning &amp; Development!<br />
This CIPD Level 5 Diploma in Organisational Learning &amp; Development will provide you with the skills and knowledge you need to progress in your senior level HR career. You will gain real-life insight knowledge into the world of people management and culture.<br />
You must complete six core modules to be awarded with a Level 5 qualification that is accredited by the&nbsp;Chartered Institute of Personnel and Development&nbsp;(CIPD), an awarded Chartered status for HR and L&amp;D professionals.<br />
<br />
<strong>What are the benefits of choosing We-are-HR as your Training Provider for CIPD Level 5 Qualification?</strong>

<ul>
	<li>Expert tutors delivery and support</li>
	<li>Unlimited 1-2-1 Support as we treat every learner as an individual</li>
	<li>Blended learning</li>
	<li>Dynamic e-learning platform</li>
	<li>1-2-1 Career Coaching Session</li>
	<li>Interest-Free Payment Plan</li>
	<li>Future Development</li>
	<li>CV Advice and Support</li>
</ul>
<strong><strong>The six core unit modules you will learn on the CIPD Level 5 Diploma in Organisational Learning &amp; Development are:</strong></strong><br />
<strong><strong>Core Modules</strong></strong>

<ul>
	<li><strong>Unit 1: Professional Behaviours and Valuing People&nbsp;-</strong> Learn how to champion inclusive and collaborative strategies, arguing the human and business benefits</li>
	<li><strong>Unit 2: Organisational Performance and Culture in Practice&nbsp;-</strong> Examine factors and trends that impact business strategy and workforce planning</li>
	<li><strong>Unit 3: Evidence-Based Practice&nbsp;- </strong>Develop on evidence-based practice, tools and methods to diagnose workplace issues, challenges and opportunities</li>
	<li><strong>Unit 4: Support Self-Directed and Social Learning&nbsp;- </strong>Study steps organisations take to encourage learning and how digital innovations encourage self-direct learning</li>
	<li><strong>Unit 5: Learning and Development Design to Create Value&nbsp;- </strong>Evaluate what needs to be considered when designing learning and development</li>
	<li><strong>Unit 6: Facilitate Personalised and Performance-Focused Learning&nbsp;- </strong>how to develop personalised learning outcomes and support the needs of learners</li>
</ul>
<strong><strong>Optional Modules (choose one)</strong></strong>

<ul>
	<li>Advances in Digital Learning and Development</li>
	<li>Specialist Employment Law</li>
</ul>
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Are you looking to launch your career in HR or Learning &amp; Development? Get started with a CIPD Level 3 in People Practice!<br>
This CIPD Level 3 Foundation in People Practice will provide you with the skills and knowledge you need to kick-start your HR career. You will gain real-life insight knowledge into the world of people practice and culture.<br>
You must complete four core modules as part of the Level 3 CIPD Certificate to be awarded with a qualification that is accredited by the&nbsp;Chartered Institute of Personnel and Development&nbsp;(CIPD), an awarded Chartered status for HR and L&amp;D professionals.<br>
<br>
What are the benefits of choosing We-are-HR as your Training Provider for CIPD?:<br>
- Expert tutors delivery and support<br>
- Unlimited 1-2-1 Support as we treat every learner as an individual<br>
- Blended learning<br>
- Dynamic e-learning platform<br>
- 1-2-1 Career Coaching Session<br>
- Interest-Free Payment Plan<br>
- Future Development&nbsp;<br>
- CV Advice and Support<br>
<br>
The four unit modules you will learn on the CIPD Level 3 Foundation in People Practice are:<br>
<strong>Unit 1: Essentials of People Practice</strong>&nbsp;- Introduces employee lifecycle, policies and regulations in people practice. It explores a diverse array of specialist subjects such as recruitment, talent management, reward and learning &amp; development<br>
<strong>Unit 2: Core Behaviours for People Professionals</strong>&nbsp;- Gain insight into various customer-focused business approaches using ethical principles. It considers how certain ways of thinking/acting should be universally consistent<br>
<strong>Unit 3: Business, Culture and Change in Context</strong>&nbsp;- Considers the impact of external influences and how the digital and commercial environment shapes culture<br>
<strong>Unit 4: Principles of Analytics</strong>&nbsp;- Focuses on how to utilities diverse range of analytics and evidence is essential to rationalise and enhance working practices and decision making',
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<strong>Unit 4: Principles of Analytics</strong>&nbsp;- Focuses on how to utilities diverse range of analytics and evidence is essential to rationalise and enhance working practices and decision making',
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Hiring company

Genpact

Genpact is a global business process management and services and IT corporation[1] with key offices in New York City, United States.[2] It's listed on the New York Stock Exchange under the symbol G.[3][4]In 2016, the company reported net revenues of US$2.57 billion with more than 77,000 employees in 20 countries.[5] Genpact provides consulting services to hundreds of clients, including approximately one-fifth of the Fortune Global 500.[6]
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Home Philippines Management Trainee

Home Philippines Management Trainee

Management Trainee

Job details

Responsibilities

Qualifications we seek in you!

Minimum Qualifications

· Familiar working with Microsoft Office Applications (Word, PowerPoint, Outlook)

Preferred Qualifications/ Skills

· Previous experience in workforce management – real-time and floor management, creating workforce SOPs, and SLA management is an advantage

· Excellent verbal communication and customer service skills

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Hiring company

Genpact

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