Polish Bilingual

With Language Premium! Open to candidates residing outside the Philippines willing to relocate immediately (relocation package not included). P lanning to move or open to relocating to the Philippines. Site: Taguig, Philippines Job Qualifications:

• Experience and Technical Skills
• Fluent in Polish and English (verbal and written)
• Bachelor's Degree in Information Technology, Computer Science, or other relevant fields (good to have - Technology)
  • Certification (Good to have)
• 1+ years of any desk job or professional IT experience or 2 years of professional customer service/technical support work experience in BPO or related industry
• With M365 administration/troubleshooting skills and experience Good to have - Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server, and Azure Concept
• Experience in or exposure to a client-facing role
• Preferable Communication skills are at least B2 or higher
• Any Microsoft 365, Microsoft Windows Desktop Management, MS Windows Server, Azure, or Exchange
• Solid foundational knowledge of Windows, Mac OS, and other Office Apps
• Amenable to a flexible work schedule, as the need arise
• Amenable to working on-site

• Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
• Provide white-glove support to Microsoft customers but not limited to SMBs, partners, and consumers, with the FCR First Call Resolution goal in mind
• Guide customers in onboarding their businesses, solving issues, and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer, etc
• Document and report to QMs, Cluster Leads, and Geo Leads any identified gaps, issues, etc.
• Report to QM Geo Leads, any management or technical opportunities
• Build relationships to create, reinforce, motivate, and guide customers and partners
• Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
• Leverage collaboration support tools and processes to expedite resolution of customer issues