ERP & MES Engineer - Team Lead

・Manpower recruitment business in the Philippines ・Hiring support business in the Philippines ・Job transition and employment support The Role Your responsibilities will include:

• Provides timely and effective operational support for ERP / (MES) applications (Customer Demand Management, Production Planning, Procurement, Warehousing, Inventory Management, Sales, etc.)
• Monitors the ERP / (MES) support queues and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
• Actively identifies and investigates system issues, provides resolution and follow-up to end users.
• Escalates more complex problems to L2 support groups (Japanese Engineers) then co-work with them.
• Resolves problems by clarifying the user’s question/issue, determining the cause of the issue, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Engage with stakeholders to identify areas for improvement.
• Conducts remote, classroom, and one-on-one ERP / (MES) end-user training as needed.
• Proactively works to improve existing support procedures, processes, and tools.
• Develop, implement, and maintain the documentation of workflow and process, as per customer and business requirements.
• Contributes to support knowledgebase for Engineering Team to utilize.
• Undertakes assignments on projects or special initiatives as appropriate.
• Application Development
• Based on requests from overseas factories and/or System Department in Japan, develop, update and modify ERP/(MES) application under the supervision of Japanese engineer.
• Hearing as is operation, plan to be operation model, design then implement along with Japanese Engineers.
• Develop and provide other IT solutions necessary to improve client operations, enhance business performance, and resolve issues.
• Remain current on technology trends to keep our software as innovative as possible.
• Stay on track of the application lifecycle to ensure necessary updates are completed on time.

• Bachelor’s degree in computer science, Information Technology, Electrical Engineering, or any related field.
• At least 10-years’ experience as ERP & MES Engineering or related roles.
• ERP systems with MES (Manufacturing Execution Systems) experience
• Team Lead/Supervisor experience.
• In-depth understanding of ERP systems, particularly those used in manufacturing settings (e.g., Infor, SAP, Oracle, Microsoft Dynamics).
• Ability to create and maintain clear and comprehensive documentation for ERP configurations, customizations, and processes.
• Proficiency in programming languages (e.g., C#, C++, .NET, VBA, etc.).
• Strong knowledge of database management systems (e.g. MS SQL, Oracle, MySQL).
• Strong analytical and problem-solving skills to troubleshoot issues and optimize system performance.
• Collaboration skills to work effectively with cross-functional teams and support end-users.
• Good communication skills to work with various stakeholders.
• Have experience to review and guarantee the technical accuracy of responding to inquiries from members as a (sub)leader and/or mentor.

• Work within a company with a solid track record of success
• Work alongside & learn from best in class talent
• Excellent career development opportunities