Account Receivables Manager
Job details
JOB DESCRIPTION
Date Posted: 2024-04-03 Country: Philippines Location: Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines Position Role Type: Unspecified To Manage a team of Account Receivables Analysts and drive the team in reducing overdue debt and increased cash collections for all Interiors business units. Team responsibilities include:
- Managing a number of Customer Accounts, working in line with their business hours.
- Communicate positively, professionally, and promptly with Customers.
- Investigating reasons for non-payment of invoices using tools provided to enable Customer payment including but not limited to; sending invoice copies, obtaining proof of delivery, investigating and resolving pricing/quality issues, warranty claims, providing additional paperwork and requesting credit notes.
- Liaising with internal teams across all business units to resolve queries relating to unpaid invoices.
- Reconciling unapplied cash and requesting spreads to clear Customer ledgers.
- Identify problem debts that require escalation and liaise with leader for resolution.
- Keeping accurate and timely records of actions taken to support regular report out of progress.
- Manages all levels of the Philippines Accounts Receivable team, ensuring adherence to departmental processes and tasks in a timely manner.
- Provides primary input to resourcing levels, promotions, performance and rewards decisions for direct reports.
- Prepare regular reports on performance of Philippines Interiors Accounts Receivable team and other relevant cash collections metrics.
- Prepare weekly reporting by Interiors portfolio for use in Tiered meetings.
- Ensure Philippines Accounts Receivable team are maintaining accurate and up to date records of all Customer interactions related to payment issues, billing errors and disputes.
- Encourage collaboration between Philippines Interiors Accounts Receivable and Corporate Financial Shared Services (FSS) teams by creating a service center environment where teamwork, empowerment and trust are encouraged through coaching, performance measurement and people development.
- Support Interiors Accounts Receivables Tier meetings, taking actions to resolve aged and/or disputed invoices and following through to completion in an effort to clear overall aging value.
- Act proactively to identify process gaps that relate to repeated aged and/or disputed invoices, working closely with business units to implement short and long term solutions.
- Establish continuous process improvement by monitoring team performance and internal and external interactions to ensure we are providing best possible support to Financial Shared Services and Interiors business units in cash collection goals.
- Adheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.
- Demonstrates ability to lead and motivate teams effectively, having experience in providing performance related feedback to employees and able to resolve conflicts and fostering a culture of team work and collaboration.
- Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one work area.
- Has broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
- Experience with manufacturing ERP systems such as SAP, JDE World/E1.
- Ideal candidate would demonstrate proficiency in a range of excel skills such as VLOOKUP, SUMIF, pivot tables, report creation and formatting, data analysis and visualization.
- Strong analytical abilities
- Proven track record in the ability think critically and creatively to solve problems
- Bachelor’s degree and 2 years of relevant experience OR in absence of a degree, 8 years of relevant experience
- Accounts Receivable experience preferred.
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