Customer Service Representative and Admin | Dayshift | Onsite

ZigZag is looking for a Customer Service and Admin to join our team! About our client Our client's philosophy is to take a holistic approach to sleep - providing a range of products and services to help their customers get to sleep, wake up refreshed, and get more out of life. They are Australia's first retailer to sell a broad range of products from air purifiers, humidifiers, dehumidifiers, ear plugs, memory foam pillows, white noise machines and many more. Responsibilities: 

• Sales Enquiries  – provide product advice and have specialist knowledge, taking & entering orders (phone, email, chat, social media, eBay)
• Customer Service  – order status enquiries & tracking, faulty products/returns, requests, product troubleshooting & product advice, following up incomplete payments, returning missed calls/emails (phone, email, chat, social media, eBay)
• Admin  – managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveries
• Phone calls only constitute about the 10 -15% of daily role – but are critical to the business

• Smart and able to learn quickly – will need to be generalists and wear many hats
• Really good American accent that is very clearly understood – and can understand broad Australian accents
• Excellent English Skills – written and spoken
• Confident, outgoing, engaging personality – need to have confidence to provide specialist advice on expensive purchases
• Need to be able to develop a rapport/relationship with customers
• Good attention to detail
• Research ability when required to find new products or do competitor research
• Previous experience with Australian company is a real advantage