Senior IT Support Engineer

Job Description

Senior IT Support Engineer at Property Finder Egypt - Cairo Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is the leading property portal in the Middle East, North Africa and Turkey (MENAT) region. The platform offers a host of products and services tailored to make the home search process transparent for millions who visit the portal while creating value for the partners who advertise on the platform. Over the years, we've expanded our operations to Qatar, Bahrain, Saudi Arabia, Turkey, and Egypt, solidifying our position as a regional powerhouse in the proptech space. With over 500+ dedicated people in 6 regional offices, we facilitate more than 7 million monthly visits across our platforms. We have become the go-to destination for consumers in search of their next home. Our promise to talent We encourage our people, called creators, to move fast, to be bold and offer them countless ways to make an impact in a fast-growing and talent-centric organisation. Our goal is to ensure that our people find their time at Property Finder a rewarding experience where the company’s growth also means personal growth. Overall it is a place for you to be your best self. Position Summary Senior IT Ops Engineer responsibilities include troubleshooting complex issues, monitoring system performance, and configuring new software and hardware. To be successful, you should have a strong foundation in Apple macOS and excellent troubleshooting skills. Key Responsibilities Provide Tier 2 technical support to end users via phone, email, and chat Configure internal systems. Onboarding & Offboarding employees and contractors. Diagnose and troubleshoot technical issues. Assisting Sys admins in resolving their daily challenges. Upgrade network devices to the latest framware. Train new system users and set up their accounts Monitor the performance of servers, software, and hardware Ensure the smooth deployment of new applications Update technical documentation Participate in projects to improve the helpdesk's efficiency and effectiveness Dealing with our suppliers. Desired Qualifications · BSc/Ba in Information Technology, Computer Science, or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus. · Fluent in Engliish· Solid experience in Apple MDM solutions with at least 5 years of experience (eg. Desktop central, Jamf, Intunes..etc). · Minimum 5 years of work experience as a Senior IT Engineer. · Good knowledge of at least one scripting language. · Solid understanding of LAN/WAN networks. · Knowledge of system security techniques. · In-depth knowledge of Google Workspace, Fortigate, Crowdstrike, & VC Systems. · Good problem-solving and communication skills · Team management abilities.