Telemarketing Manager

Skills Required

• Must take Ownership and come up with problem-solving resolutions to issues for your team.
• Experience training staff.
• Able to generate your own sales.
• Understand the individual agents  problems   and   weaknesses

• The primary goal is to create a team of customer-focused agents who  deliver an excellent customer experience through knowledge and open communication with management.
• Supervise a team of agents to guarantee that standards and  sales targets are met on a daily basis .
• Floor manager who  makes sure staff are sticking to their schedule .
• Call monitoring, coaching, and feedback .
• Responsible for Training and development of staff.
• Recommendations for product and process development  based on customer feedback and analysis of the same.
• Conduct performance appraisal for the team compiling reports on team performance and customer feedback.
• Communicate information from management to team and vice versa.
• Work closely with team members to solve customer problems.
• Offers solutions and suggestions for process and product improvement to management.
• Responsible for making decisions on training requirements for team members and adjusting targets to suit the needs of the business