Telesales Team Leader

Job Summary: We are looking to hire a Telesales Team Leader to join us in our mission to educate the world. The successful candidate shall be responsible for promoting our brand, attracting new students, and ensuring a seamless onboarding experience for our students. Responsibilities:

• Collaborate with the team to engage potential students via phone calls and other communication channels
• Provide information, answer questions, and oversee the enrollment process
• Direct the team in initiating sales with potential customers handling inbound leads and driving outbound inquiries to boost student registration
• Analyze customer databases to identify growth opportunities and strategies for increasing student enrollment
• Receiving and processing all sales emails and answering sales calls directly from prospect or existing customers with a professional and prompt manner to ensure all inquiries are answered and finalized successfully
• Handle customer inquiries and complaints, providing prompt and effective resolutions.
• Monitor team performance metrics, such as call volume, conversion rates, and average sales value, and provide regular feedback
• Maintain comprehensive documentation for all student-related activities
• Ensure accuracy and compliance with established procedures
• Effectively communicate the benefits of our educational programs to potential customers
• Provide guidance, training, and mentorship to team members to ensure that they meet performance targets and deliver exceptional service

• Bachelor's degree in any field
• 5 years of experience in telesales or any relevant field
• Excellent verbal, written, and interpersonal communication skills

• Strong organizational skills and attention to detail
• Customer oriented with a dedication to delivering exceptional service
• Strong analytical and problem-solving skills
• Ability to thrive in a fast-paced and dynamic environment
• Result-oriented mindset with a focus on achieving performance goals
• Proficiency in multitasking and effective task prioritization