Home Philippines Customer Service Advisor - Homecoming - Bacolod - 2024
Home Philippines Customer Service Advisor - Homecoming - Bacolod - 2024
Customer Service Advisor - Homecoming - Bacolod - 2024
Job details
Job Title:
Customer Service Advisor - Homecoming - Bacolod - 2024
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile • High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI
Location:
PHL Bacolod City - Two Sanparq
Language Requirements:
Time Type:
Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Notice (8): Use of undefined constant border - assumed 'border' [APP/View/Jobs/externalview.ctp, line 206]Code Context'title'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
'alt'=> empty($job['Company']['hideName']) ? $job['Company']['name'] : 'Confidential Company',
border=>"0"
$viewFile = '/var/www/html/laimoon/View/Jobs/externalview.ctp' $dataForView = array( 'uaPopup' => '', 'Urls' => array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ), 'availLocations' => array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'singapore' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ), 'currentLocation' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'cityLists' => array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ), 'menuState' => 'loggedoutmenu', 'showCVReviewLink' => false, 'profileInfo' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '10562', 'contributedJobCount' => '24', 'courseCount' => null ), 'environment' => 'production', 'langUrlPrefix' => '', 'langUrl' => 'https://jobs.laimoon.com/', 'themeUrl' => 'https://jobs.laimoon.com/', 'siteUrl' => 'https://jobs.laimoon.com/', 'staticUrl' => 'https://cdn.laimoon.com/jobs/', 'langCode' => 'en', 'pageScripts' => array( (int) 0 => 'page_script' ), 'pageName' => 'externalview', 'courseUrl' => 'https://courses.laimoon.com/', 'onlineCourses' => array( (int) 0 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ), (int) 1 => array( 'Course' => array( [maximum depth reached] ), 'CourseProvider' => array( [maximum depth reached] ), 'CourseTranslation' => array( [maximum depth reached] ), 'Profile' => array([maximum depth reached]) ) ), 'job' => array( 'Job' => array( 'id' => '43516785', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Service Advisor - Homecoming - Bacolod - 2024', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => 'Job Title: Customer Service Advisor - Homecoming - Bacolod - 2024 Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred <br> • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI Location: PHL Bacolod City - Two Sanparq Language Requirements: Time Type: Full time <b> If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents </b>', 'course_qualifications' => null, 'global_location_id' => '171', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '115473', 'company_name' => 'Webhelp', 'external_apply_url' => 'https://ph.jooble.org/external/-9072925748639143509?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ph&extra_ars_request_id=c5bec0cad4027ba19683ffc6d23adb20', 'external_short_url' => '9072925748639143509', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-05-08 03:40:55', 'published' => '2024-05-08 03:40:55', 'closed_time' => null, 'updated' => '2024-05-08 03:40:55', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '171', 'display_name' => 'Philippines', 'name_ar' => null, 'country_id' => '168', 'Country' => array( [maximum depth reached] ) ), 'Company' => array( 'id' => '115473', 'name' => 'webhelp', 'website' => 'http://www.webhelp.com/fr-fr/', 'verified' => '0', 'photo' => 'WEBHELP_6c8eb6c0-f43f-11e9-bae0-bff482894fe3.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ), 'jobsList' => array(), 'courses' => array(), 'promotedCourses' => array(), 'referer' => '/', 'urlKeyword' => 'Customer ', 'profile' => array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '10562', 'contributedJobCount' => '24', 'courseCount' => null ), 'askLogin' => true, 'jobLinkTitle' => 'Customer ', 'renderSchema' => 'yes', 'title_for_layout' => 'Customer Service Advisor - Homecoming - Bacolod - 2024 jobs in webhelp in Philippines.', 'page_description' => 'Apply to Customer Service Advisor - Homecoming - Bacolod - 2024 jobs in webhelp in Philippines.Find similar vacancies, jobs and salary information in Philippines.', 'locationForTitle' => 'Philippines', 'currentJobCity' => array( 'id' => '171', 'display_name' => 'Philippines', 'name_ar' => null, 'country_id' => '168', 'Country' => array( 'name' => 'Philippines', 'id' => '168', 'slug' => 'philippines', 'code' => 'PH' ) ), 'jobCompanyPage' => array( 'CompanyPage' => array( 'id' => '30204', 'title' => 'webhelp', 'slug' => 'webhelp-2', 'description' => 'Deux jeunes entrepreneurs français, Frédéric Jousset et Olivier Duha, décident de développer en 2000, peu de temps avant la création de Google, un service d’assistance humaine à la recherche… De cette initiative naît Webhelp !<br>En quelques années, Webhelp est devenu un leader mondial de l’expérience client et de l’externalisation des processus métiers', 'meta_title' => 'Jobs from webhelp', 'meta_description' => 'Jobs from webhelp', 'meta_keywords' => 'Jobs from webhelp', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '30186', 'company_page_id' => '30204', 'title' => 'webhelp', 'slug' => 'webhelp-2', 'summary' => null, 'description' => 'Deux jeunes entrepreneurs français, Frédéric Jousset et Olivier Duha, décident de développer en 2000, peu de temps avant la création de Google, un service d’assistance humaine à la recherche… De cette initiative naît Webhelp !<br>En quelques années, Webhelp est devenu un leader mondial de l’expérience client et de l’externalisation des processus métiers', 'meta_title' => 'Jobs from webhelp', 'meta_description' => 'Jobs from webhelp', 'meta_keywords' => 'Jobs from webhelp', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ), 'location' => 'Philippines', 'breadCrumbs' => array( 'Job Details' => '' ), 'relCourseBanner' => array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ), 'published' => '2024-05-08 03:40:55', 'daysleft' => (float) 14, 'isLoggedIn' => false, 'facebookSession' => null, 'fbConfig' => array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ), 'linkedInConfig' => array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ), 'criticalCSSes' => array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ), 'basicProfileIncomplete' => true ) $uaPopup = '' $Urls = array( 'providers' => 'https://providers.laimoon.com', 'recruiters' => 'https://partners.laimoon.com', 'canonical' => 'https://jobs.laimoon.com', 'courses' => 'https://courses.laimoon.com', '7days' => 'http://courses.7daysindubai.com', 'careers' => 'http://careers.7daysindubai.com', 'careerguide' => 'https://laimoon.com', 'jobs' => 'https://jobs.laimoon.com', 'cms' => 'http://cms.laimoon.com', 'profiles' => 'https://profiles.laimoon.com' ) $availLocations = array( 'uae' => array( 'name' => 'UAE', 'country_id' => '2', 'country_code' => 'ae', 'slug' => 'uae', 'global_location_id' => '225', 'rel_gloc_ids' => '251,250,249,248,247,246,245,244,225', 'currency' => 'AED', 'currency_name' => 'UAE Dirham', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Dubai', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'saudi' => array( 'name' => 'Saudi Arabia', 'country_id' => '183', 'country_code' => 'sa', 'slug' => 'saudi', 'global_location_id' => '187', 'rel_gloc_ids' => '274,273,272,271,269,268,267,266,265,264,263,262,261,260,259,258,257,256,255,254,253,187', 'currency' => 'SAR', 'currency_name' => 'Saudi Riyal', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Riyadh', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'india' => array( 'name' => 'India', 'country_id' => '99', 'country_code' => 'in', 'slug' => 'india', 'global_location_id' => '100', 'rel_gloc_ids' => '100,465,466,467,468,469,470,471,472,473,474,475,476,477,478,479,480,481,976,994,1263,1264', 'currency' => 'INR', 'currency_name' => 'Indian Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kolkata', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'south-africa' => array( 'name' => 'South Africa', 'country_id' => '236', 'country_code' => 'za', 'slug' => 'south-africa', 'global_location_id' => '197', 'rel_gloc_ids' => '197,498,499,500,501,502,503,504', 'currency' => 'ZAR', 'currency_name' => 'South African Rand', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Johannesburg', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'egypt' => array( 'name' => 'Egypt', 'country_id' => '61', 'country_code' => 'eg', 'slug' => 'egypt', 'global_location_id' => '64', 'rel_gloc_ids' => '64,955,957,1102,1103,1104,1105,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115', 'currency' => 'EGP', 'currency_name' => 'Egyptian pound', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Africa/Cairo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'singapore' => array( 'name' => 'Singapore', 'country_id' => '188', 'country_code' => 'sg', 'slug' => 'singapore', 'global_location_id' => '192', 'rel_gloc_ids' => '192,382,432,438,445,453', 'currency' => 'SGD', 'currency_name' => 'Singapore Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Singapore', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'qatar' => array( 'name' => 'Qatar', 'country_id' => '178', 'country_code' => 'qa', 'slug' => 'qatar', 'global_location_id' => '176', 'rel_gloc_ids' => '176,252', 'currency' => 'QAR', 'currency_name' => 'Qatar Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Qatar', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'pakistan' => array( 'name' => 'Pakistan', 'country_id' => '169', 'country_code' => 'pk', 'slug' => 'pakistan', 'global_location_id' => '164', 'rel_gloc_ids' => '164,979,1052,1053,1054,1055,1056,1057,1058,1059,1060,1061,1062,1063,1064,1065,1066,1067,1068,1069,1070,1071', 'currency' => 'PKR', 'currency_name' => 'Pakistani rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Karachi', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'kuwait' => array( 'name' => 'Kuwait', 'country_id' => '116', 'country_code' => 'kw', 'slug' => 'kuwait', 'global_location_id' => '116', 'rel_gloc_ids' => '116,276,277,278,279,280,281', 'currency' => 'KWD', 'currency_name' => 'Kuwait Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuwait', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'oman' => array( 'name' => 'Oman', 'country_id' => '163', 'country_code' => 'om', 'slug' => 'oman', 'global_location_id' => '163', 'rel_gloc_ids' => '163,282,283,284,285,286,287,288,289,290,291', 'currency' => 'OMR', 'currency_name' => 'Oman Rial', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Muscat', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'jordan' => array( 'name' => 'Jordan', 'country_id' => '106', 'country_code' => 'jo', 'slug' => 'jordan', 'global_location_id' => '110', 'rel_gloc_ids' => '110,958,959,1101,1247,1246,1245,1244,1243,1242,1241,1240,1239', 'currency' => 'JOD', 'currency_name' => 'Jordanian Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Amman', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'philippines' => array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'bahrain' => array( 'name' => 'Bahrain', 'country_id' => '23', 'country_code' => 'bh', 'slug' => 'bahrain', 'global_location_id' => '17', 'rel_gloc_ids' => '17,292,293,294,295,314,297,298,299,300,301,302,303,304,1276,1277', 'currency' => 'BHD', 'currency_name' => 'Bahrain Dinar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bahrain', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'sri-lanka' => array( 'name' => 'Sri Lanka', 'country_id' => '123', 'country_code' => 'lk', 'slug' => 'sri-lanka', 'global_location_id' => '200', 'rel_gloc_ids' => '200,1047,1048,1049,1084,1085,1086', 'currency' => 'LKR', 'currency_name' => 'Sri Lankan rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Colombo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'united-kingdom' => array( 'name' => 'United Kingdom', 'country_id' => '74', 'country_code' => 'gb', 'slug' => 'united-kingdom', 'global_location_id' => '226', 'rel_gloc_ids' => '226,1035,1036,1037,1038,1039,1040,1041,1042,1043,1044,1045,1046,1050,1259,1260,1261,1267', 'currency' => 'GBP', 'currency_name' => 'British Pound', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/London', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'malaysia' => array( 'name' => 'Malaysia', 'country_id' => '149', 'country_code' => 'my', 'slug' => 'malaysia', 'global_location_id' => '131', 'rel_gloc_ids' => '131,131,980,1051', 'currency' => 'MYR', 'currency_name' => 'Ringgit', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kuala_Lumpur', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nepal' => array( 'name' => 'Nepal', 'country_id' => '159', 'country_code' => 'np', 'slug' => 'nepal', 'global_location_id' => '151', 'rel_gloc_ids' => '151,981,1096,1097,1098', 'currency' => 'NPR', 'currency_name' => 'Nepalese Rupee', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Kathmandu', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'nigeria' => array( 'name' => 'Nigeria', 'country_id' => '155', 'country_code' => 'ng', 'slug' => 'nigeria', 'global_location_id' => '158', 'rel_gloc_ids' => '158,995,996,997,1095', 'currency' => 'NGN', 'currency_name' => 'Nigerian Naira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Lagos ', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'newzealand' => array( 'name' => 'New Zealand', 'country_id' => '162', 'country_code' => 'nz', 'slug' => 'newzealand', 'global_location_id' => '155', 'rel_gloc_ids' => '155,998,999,1080,1081,1082,1083', 'currency' => 'NZD', 'currency_name' => 'New Zealand Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Pacific/Auckland', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'brasil' => array( 'name' => 'Brasil', 'country_id' => '29', 'country_code' => 'br', 'slug' => 'brasil', 'global_location_id' => '30', 'rel_gloc_ids' => '30,1000,1001,1002,1003,1004,1005,1006,1007,1008,1009,1010,1011,1012,1013', 'currency' => 'BRL', 'currency_name' => 'Brazilian Real', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'America/Sao_Paulo', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'portugal' => array( 'name' => 'Portugal', 'country_id' => '175', 'country_code' => 'pt', 'slug' => 'portugal', 'global_location_id' => '174', 'rel_gloc_ids' => '174,1014,1015,1087,1088,1089,1090', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Europe/Lisbon', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'canada' => array( 'name' => 'Canada', 'country_id' => '36', 'country_code' => 'ca', 'slug' => 'canada', 'global_location_id' => '38', 'rel_gloc_ids' => '38,1019,1020,1021,1022,1023,1024,1025', 'currency' => 'CAD', 'currency_name' => 'Canadian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Canada/Saskatchewan', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'united-states' => array( 'name' => 'United States', 'country_id' => '221', 'country_code' => 'us', 'slug' => 'united-states', 'global_location_id' => '227', 'rel_gloc_ids' => '227,1314,1315,1316,1317,1318,1319,1320,1321,1322,1323,1324,1325,1326', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'America/New_York', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'angola' => array( 'name' => 'Angola', 'country_id' => '9', 'country_code' => 'ao', 'slug' => 'angola', 'global_location_id' => '6', 'rel_gloc_ids' => '6,1016,1091,1092,1093,1094', 'currency' => 'AOA', 'currency_name' => 'Angolan Kwanza', 'languages' => 'pt', 'default_language' => 'pt', 'country_time_zone' => 'Africa/Luanda', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'australia' => array( 'name' => 'Australia', 'country_id' => '14', 'country_code' => 'au', 'slug' => 'australia', 'global_location_id' => '13', 'rel_gloc_ids' => '13,1026,1027,1028,1029,1030', 'currency' => 'AUD', 'currency_name' => 'Australian Dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Australia/Melbourne', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'kenya' => array( 'name' => 'Kenya', 'country_id' => '108', 'country_code' => 'ke', 'slug' => 'kenya', 'global_location_id' => '112', 'rel_gloc_ids' => '112,1031,1032,1075,1076,1077,1078,1079', 'currency' => 'KES', 'currency_name' => 'Kenyan Shilling', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Nairobi', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ghana' => array( 'name' => 'Ghana', 'country_id' => '78', 'country_code' => 'gh', 'slug' => 'ghana', 'global_location_id' => '83', 'rel_gloc_ids' => '83,1033,1034,1072,1073,1074', 'currency' => 'GHS', 'currency_name' => 'Ghanaian Cedi', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Africa/Accra', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'ireland' => array( 'name' => 'Ireland', 'country_id' => '98', 'country_code' => 'ie', 'slug' => 'ireland', 'global_location_id' => '104', 'rel_gloc_ids' => '104,104,387,388,389,390,391,392,393,394,395,396,397,398,399,400,401,402,403,404,405,406,407,408,409,410,411,412,413,414,415,416', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Dublin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'vietnam' => array( 'name' => 'Vietnam', 'country_id' => '229', 'country_code' => 'vn', 'slug' => 'vietnam', 'global_location_id' => '234', 'rel_gloc_ids' => '234,1170,1171', 'currency' => 'VND', 'currency_name' => 'Vietnamese Dong', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Ho_Chi_Minh', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'cyprus' => array( 'name' => 'Cyprus', 'country_id' => '51', 'country_code' => 'cy', 'slug' => 'cyprus', 'global_location_id' => '55', 'rel_gloc_ids' => '55,1230,1231,1232,1233', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Nicosia', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'malta' => array( 'name' => 'Malta', 'country_id' => '144', 'country_code' => 'mt', 'slug' => 'malta', 'global_location_id' => '134', 'rel_gloc_ids' => '134,1255,1254,1253,1252,1251,1250,1249,1248', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Malta', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'maldives' => array( 'name' => 'Maldives', 'country_id' => '146', 'country_code' => 'mv', 'slug' => 'maldives', 'global_location_id' => '132', 'rel_gloc_ids' => '132,1172', 'currency' => 'MVR', 'currency_name' => 'Maldivian rufiyaa', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Indian/Maldives', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'turkey' => array( 'name' => 'Turkey', 'country_id' => '213', 'country_code' => 'tr', 'slug' => 'turkey', 'global_location_id' => '219', 'rel_gloc_ids' => '219,1173,1174,1175,1176', 'currency' => 'TRY', 'currency_name' => 'Turkish lira', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Istanbul', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'thailand' => array( 'name' => 'Thailand', 'country_id' => '206', 'country_code' => 'th', 'slug' => 'thailand', 'global_location_id' => '213', 'rel_gloc_ids' => '213,1177', 'currency' => 'THB', 'currency_name' => 'Baht', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Bangkok', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'hong-kong' => array( 'name' => 'Hong Kong', 'country_id' => '91', 'country_code' => 'hk', 'slug' => 'hong-kong', 'global_location_id' => '97', 'rel_gloc_ids' => '97', 'currency' => 'HKD', 'currency_name' => 'Hong Kong dollar', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Hong_Kong', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'germany' => array( 'name' => 'Germany', 'country_id' => '53', 'country_code' => 'de', 'slug' => 'germany', 'global_location_id' => '82', 'rel_gloc_ids' => '82,1178,1179,1180,1181,1182,1183,1184,1185,1186,1187', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Berlin', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'netherlands' => array( 'name' => 'Netherlands', 'country_id' => '157', 'country_code' => 'nl', 'slug' => 'netherlands', 'global_location_id' => '152', 'rel_gloc_ids' => '152,1188,1189,1190,1191,1192,1193', 'currency' => 'EUR', 'currency_name' => 'Euro', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Europe/Amsterdam', 'job_location' => '0', 'published' => '1', 'show' => '1' ), 'japan' => array( 'name' => 'Japan', 'country_id' => '107', 'country_code' => 'jp', 'slug' => 'japan', 'global_location_id' => '108', 'rel_gloc_ids' => '108,1327,1328,1329,1330,1331,1332,1333,1334,1335,1336,1337', 'currency' => 'YEN', 'currency_name' => 'Japanese yen', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Search Results Web results Asia/Tokyo', 'job_location' => '1', 'published' => '1', 'show' => '1' ), 'global' => array( 'name' => 'Global', 'country_id' => (int) 251, 'country_code' => 'on', 'slug' => 'global', 'global_location_id' => '275', 'rel_gloc_ids' => '275', 'currency' => 'USD', 'currency_name' => 'US Dollar', 'languages' => 'en,ar', 'default_language' => 'en', 'country_time_zone' => null, 'job_location' => '0', 'published' => '1', 'show' => '1' ) ) $currentLocation = array( 'name' => 'Philippines', 'country_id' => '168', 'country_code' => 'ph', 'slug' => 'philippines', 'global_location_id' => '171', 'rel_gloc_ids' => '171,482,483,484,485,486,487,488,489,490,491,492,493,494,495,496,497,1262', 'currency' => 'PHP', 'currency_name' => 'Philippine Peso', 'languages' => 'en', 'default_language' => 'en', 'country_time_zone' => 'Asia/Manila', 'job_location' => '1', 'published' => '1', 'show' => '1' ) $cityLists = array( (int) 0 => array( 'name' => 'Dubai', 'slug' => 'dubai' ), (int) 1 => array( 'name' => 'Abu Dhabi', 'slug' => 'abu-dhabi' ), (int) 2 => array( 'name' => 'Ras al Khaimah', 'slug' => 'ras-al-khaimah' ), (int) 3 => array( 'name' => 'Al Ain', 'slug' => 'al-ain' ), (int) 4 => array( 'name' => 'Sharjah', 'slug' => 'sharjah' ), (int) 5 => array( 'name' => 'Fujairah', 'slug' => 'fujairah' ), (int) 6 => array( 'name' => 'Ajman', 'slug' => 'ajman' ), (int) 7 => array( 'name' => 'Umm Al Quwain', 'slug' => 'umm-al-quwain' ) ) $menuState = 'loggedoutmenu' $showCVReviewLink = false $profileInfo = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '10562', 'contributedJobCount' => '24', 'courseCount' => null ) $environment = 'production' $langUrlPrefix = '' $langUrl = 'https://jobs.laimoon.com/' $themeUrl = 'https://jobs.laimoon.com/' $siteUrl = 'https://jobs.laimoon.com/' $staticUrl = 'https://cdn.laimoon.com/jobs/' $langCode = 'en' $pageScripts = array( (int) 0 => 'page_script' ) $pageName = 'externalview' $courseUrl = 'https://courses.laimoon.com/' $onlineCourses = array( (int) 0 => array( 'Course' => array( 'id' => '133128', 'seeder_id' => '43', 'edited_seeder_id' => '43', 'edited_client_id' => '0', 'title' => 'Customer Care: Getting It Right', 'external_link' => 'https://coursecentral.co.uk/course/customer-care-getting-it-right/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 1 Hour', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Course Central', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '18', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '14', 'nondiscounted_base_price' => '140', 'currency' => 'GBP', 'discount' => '90% Off for Laimoon Users!', 'free_trial_text' => '', 'laimoon_offer' => '1', 'summary' => 'How people are treated by organisations when they first make contact can be crucial. As the saying goes, if you don't look after your customers, someone else will. Developed by highly respected author, educator and expert in communication skills, Professor Bernard Moss, this important e-learning module offers the equivalent of a full day's continuous professional development. This is ideal training for receptionists or anyone whose role brings them into face-to-face contact with the public in private, voluntary or public sector organisations. This course provides an excellent foundation for high-quality customer care. The course is built around a set of acted-out scenes in which you get to see examples of how to provide high-quality customer care and - importantly - telling examples of how not to do it. This approach enables you to get a clear picture of what is involved in effective customer care. Participants are provided with a Module Companion E-book which can be printed out to act as a focal point for taking notes about the important insights the course provides and for completing the exercises that are an integral part of the learning. Although the course is the equivalent of a full-day's training, it does not have to be taken in one sitting. It can be followed flexibly to fit in with your busy schedule and at a pace to suit you. If your work involves you in welcoming people to your organisation - whether in a commercial or a public service setting - this course will help you to make sure you do this to the best of your ability.', 'outline' => '', 'who_should_take_this_course' => '', 'eligibility' => 'To complete Customer Service course, there is no previous experience required. You just need basic knowledge of understanding English and internet connection.', 'about_school' => '', 'keywords' => 'Customer Service,خدمة العملاء,Customer,Care,Client, Customer Care: Getting It Right', 'job_matching_keywords' => 'Customer Care', 'instructor_bio' => '', 'external_course_info' => null, 'eligibility_criteria' => '', 'career_opportunity' => '', 'targetted_roles' => '', 'targetted_industries' => '', 'targetted_locations' => '', 'gender' => '0', 'targetted_course_categories' => '216,215', 'suggested_course_categories' => '', 'course_type_id' => '2', 'course_provider_id' => '11597', 'trainer_ids' => null, 'created' => '2021-09-18 15:26:31', 'updated' => '2021-10-14 13:06:23', 'sort_order' => '0', 'page' => 'JobListing', 'to_emails' => 'support@coursecentral.co.uk', 'cc_emails' => '', 'phone_number' => '', 'pri_line_number' => '', 'instant_calls' => '1', 'status' => 'active', 'collect_mode' => 'provider_verified', 'slug' => 'part-time-customer-care-getting-it-right-course-central', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"1";s:7:"dec_avg";d:1;s:9:"whole_avg";d:1;}}', 'agg_ratings' => null, 'prospects' => '1', 'end_date' => '2021-10-14 13:02:00', 'featured' => '0', 'impressions' => '0', 'contract_type' => 'CPC', 'deleted' => '0', 'delete_request' => '0', 'accreditation' => '0', 'accreditation_logos' => 'CPD Group', 'invoice_type' => 'CPC', 'payment_mode' => 'paid', 'invoice_value' => '5', 'invoice_click_value' => '0', 'next_session_date' => null, 'brochure_cost' => '3', 'call_cost' => '0', 'boosted' => '0', 'featured_text' => null, 'fresh' => '0', 'connections' => '502', 'show_map' => '0', 'course_feed_id' => '0', 'visa_required' => '0', 'ladies_only' => '0', 'gents_only' => '0', 'method' => 'Part Time', 'study_timings' => '2', 'language_program_covers' => '', 'language_program_level' => '', 'language_program_type' => '', 'language_study_mode' => '', 'badge_url' => null, 'last_revision_status' => 'None', 'online_method' => '', 'delivery_languages' => 'en', 'career_path' => 'Customer Service Manager,Customer Service Coordinator,Customer Care Representative,Customer Service Engineer,Retail Hardware Category Manager,Customer Care Operator', 'rank' => null, 'resized' => '0', 'ctr' => '100.000', 'laimoon_rank' => '{"default":3500,"65084_ar_c":350000000,"341_en_c":350000000}', 'lead_count' => '0', 'enrol_option' => '1', 'enrol_free' => '0', 'import_course_code' => '', 'cpa_recommended' => '0', 'study_format' => 'Video', 'pdf_certificate' => '0', 'course_certificate' => '', 'bundle_id' => null, 'randomizer' => '99249621', 'virtual_classroom' => '0', 'on_credit' => '0', 'laimoon_organized' => '0' ), 'CourseProvider' => array( 'id' => '11597', 'name' => 'Course Central', 'account_name' => '', 'trainer_type' => 'institute', 'slug' => 'course-central', 'location' => null, 'customer_name' => 'Ananta Hizol', 'seeder_id' => '43', 'phone_number' => '0203 488 1760', 'pri_line_number' => '', 'address_street' => '1 Flag Business Exchange, Vicarage Farm Road, Peterborough, PE1 5TX', 'address_building' => '', 'address_city' => 'Peterborough', 'address_country' => 'United Kingdom', 'addresss' => '1 Flag Business Exchange, Vicarage Farm Road, Peterborough, PE1 5TX, Peterborough, United Kingdom', 'invoice_email' => 'support@coursecentral.co.uk', 'student_enrolment' => '1', 'masked_emails' => '1', 'moneyback' => '1', 'student_enrolment_processing_percentage' => '50', 'invoice_missed_calls' => '0', 'budget_alerts' => '0', 'budget_amount' => '0', 'budget_start_date' => null, 'provider_code' => '', 'payment_type' => 'CPC', 'intl_leads_enabled' => '0', 'invoice_notification' => '0', 'enable_intro_offer' => '1', 'lead_notification' => '1', 'weekly_digest' => '1', 'logo' => 'content_1677584466-cial-logo-Yellow@4x-8.png', 'logo_size' => '{"width":5072,"height":443}', 'description' => '<strong>About us</strong><br /> <br /> Course Central is a registered online training institution in the UK. We helped thousands of professionals to grow and achieve career success. <br /> Course Central is equipped with latest audio-visual technology and highly qualified professionals with more than 30 years combined industry experience. Our dedicated course team would ensure you get the best online learning experience from Course Central with high quality courses. Course Central courses are designed to equip you with the required knowledge and skill to excel at your workplace or in your career field.<br /> <br /> <strong>Our Mission</strong><br /> <br /> Course Central aims at helping professionals to grow in their career with highly valuable skills and knowledge. With quality training and valuable certificates, professionals can level up their skills from Course Central and gain professional success.<br /> <br /> <br /> <strong>Comfortable Learning</strong><br /> <br /> Facing traffic, then attending classes is always tiresome. With Course Central online education you don’t need to face traffic any more. You can learn from your most cozy bed. <ul> <li>Accredited by CPD</li> <li>Conducted by industry experts</li> <li>Get Instant E-certificate</li> <li>Fully online, interactive course with Professional voice-over</li> <li>Developed by qualified professionals</li> <li>Self paced learning and laptop, tablet, smartphone friendly</li> <li>Tutor Support</li> </ul> ', 'website' => 'https://coursecentral.co.uk/', 'no_of_courses' => null, 'course_types' => '', 'spotlight' => null, 'video_thumb' => null, 'video_embed_code' => '', 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'email' => 'support@coursecentral.co.uk', 'contact_phone_number' => '+44 0203 488 1760', 'contact_person_position' => null, 'global_location_ids' => '275', 'head_office_gloc_id' => '275', 'vat_enabled' => '0', 'draft' => '0', 'auto_account_suspension' => '0', 'ratings' => '1', 'call' => '0', 'auto_call_paid' => '0', 'instant_callback_number' => '', 'instant_callback_status' => 'No', 'instant_callback_disabled' => '1', 'show_map' => '0', 'same_place' => '0', 'tier' => 'tier3', 'featured_advertiser' => '0', 'institution_type' => 'Training Institute', 'certificate' => null, 'hyperlocal_leads' => '0', 'training_mode' => 'Online', 'establish' => null, 'verify_code' => '', 'verify_status' => '1', 'course_csa_keywords' => null, 'untrusted' => '0', 'mobile_cpc_disabled' => '0', 'deleted' => '0', 'created' => '2021-04-25 13:47:03', 'modified' => '2023-02-28 15:41:07', 'pageview_enabled' => '1', 'timezone' => 'Europe/London', 'provider_status' => 'performance', 'cpc_direct_linking' => 'no', 'phone_calls_timing' => '', 'phone_calls_exclude_days' => '', 'signup' => '1', 'completeness' => '1', 'signup_status' => 'Converted', 'engagement_ranking' => 'normal', 'exclusive_leads' => '0', 'progress' => null, 'verified_time' => '2021-05-31 13:36:09', 'profile_completed_time' => '2021-04-25 13:51:18', 'payment_overdue' => '0', 'bad_debtor' => '0', 'tax_regn_number' => '196199355 ', 'tax_emirate' => '244', 'traffic_referral' => 'https://courses.laimoon.com/online', 'course_type_ids' => '2', 'trusted' => '0', 'legacy' => '0', 'moderation_status' => 'verified', 'rfp_email_alerts' => '0', 'rfp_unsubscribed' => '0', 'offer_start_date' => '0000-00-00', 'offer_end_date' => '0000-00-00', 'offer_price' => '0', 'discount_percentage' => '0', 'offer_published' => '0', 'offer_text' => '', 'resized' => '1', 'is_corporate' => null, 'topup_auto_renew' => '0', 'disabled_topup' => '0', 'topup_credit_enabled' => '0', 'enable_hyperlocation_leads' => '0', 'import_course_enable' => '0', 'sample_certificate' => 'https://cdn.laimoon.com/cityimages/marketing/1622716138_course_cen.jpg', 'lead_filters' => null, 'repeat_email_lead_alerts' => '1', 'load_blncr_weight' => '1', 'remote_option' => null, 'classroom_status' => 'pending', 'topup_info' => null, 'provider_rank' => '{"default":502,"rndm":847966,"r_79":502,"r_98":502,"r_95":502,"r_762":502,"r_383":502,"r_789":502,"r_790":502,"r_433":502,"r_656":502,"r_80":502,"r_113":502,"r_111":502,"r_114":502,"r_596":502,"r_610":502,"r_82":502,"r_142":502,"r_146":502,"r_583":502,"r_763":502,"r_900":502,"r_852":502,"r_851":502,"r_81":502,"r_639":502,"r_849":502,"r_121":502,"r_382":502,"r_128":502,"r_394":502,"r_419":502,"r_589":502,"r_760":502,"r_83":502,"r_169":502,"r_707":502,"r_242":502,"r_69":502,"r_581":502,"r_170":502,"r_168":502,"r_10":502,"r_332":502,"r_703":502,"r_315":502,"r_797":502,"r_226":502,"r_847":502,"r_929":502,"r_441":502,"r_512":502,"r_812":502,"r_66":502,"r_254":502,"r_26":502,"r_541":502,"r_585":502,"r_594":502,"r_920":502,"r_779":502,"r_124":502,"r_785":502,"r_122":502,"r_819":502,"r_120":502,"r_609":502,"r_731":502,"r_86":502,"r_193":502,"r_705":502,"r_725":502,"r_841":502,"r_781":502,"r_401":502,"r_599":502,"r_257":502,"r_614":502,"r_84":502,"r_615":502,"r_174":502,"r_143":502,"r_799":502,"r_112":502,"r_786":502,"r_915":502,"r_947":502,"r_195":502,"r_126":502,"r_888":502,"r_887":502,"r_507":502,"r_508":502,"r_653":502,"r_666":502,"r_652":502,"r_954":502,"r_400":502,"r_689":502,"r_898":502,"r_897":502,"r_730":502,"r_194":502,"r_12":502,"r_237":502,"r_388":502,"r_527":502,"r_759":502,"r_374":502,"r_636":502,"r_94":502,"r_933":502,"r_97":502,"r_375":502,"r_700":502,"r_188":502,"r_440":502,"r_403":502,"r_404":502,"r_255":502,"r_27":502,"r_387":502,"r_309":502,"r_314":502,"r_9":502,"r_324":502,"r_631":502,"r_323":502,"r_192":502,"r_843":502,"r_346":502,"r_608":502,"r_17":502,"r_357":502,"r_643":502,"r_670":502,"r_842":502,"r_425":502,"r_373":502,"r_823":502,"r_821":502,"r_345":502,"r_343":502,"r_490":502,"r_592":502,"r_909":502,"r_658":502,"r_197":502,"r_934":502,"r_329":502,"r_292":502,"r_72":502,"r_694":502,"r_85":502,"r_180":502,"r_742":502,"r_820":502,"r_96":502,"r_347":502,"r_956":502,"r_253":502,"r_884":502,"r_739":502,"r_776":502,"r_88":502,"r_216":502,"r_215":502,"r_396":502,"r_395":502,"r_848":502,"r_940":502,"r_919":502,"r_172":502,"r_89":502,"r_229":502,"r_914":502,"r_320":502,"r_620":502,"r_753":502,"r_955":502,"r_750":502,"r_738":502,"r_807":502,"r_231":502,"r_422":502,"r_196":502,"r_867":502,"r_110":502,"r_439":502,"r_791":502,"r_901":502,"r_385":502,"r_183":502,"r_811":502,"r_148":502,"r_268":502,"r_269":502,"r_747":502,"r_691":502,"r_141":502,"r_868":502,"r_662":502,"r_918":502,"r_788":502,"r_87":502,"r_198":502,"r_101":502,"r_809":502,"r_147":502,"r_312":502,"r_927":502,"r_757":502,"r_352":502,"r_348":502,"r_582":502,"r_787":502,"r_14":502,"r_952":502,"r_830":502,"r_831":502,"r_829":502,"r_443":502,"r_515":502,"r_520":502,"r_850":502,"r_655":502,"r_511":502,"r_531":502,"r_496":502,"r_813":502,"r_881":502,"r_838":502,"r_891":502,"r_380":502,"r_149":502,"r_870":502,"r_629":502,"r_607":502,"r_90":502,"r_251":502,"r_399":502,"r_826":502,"r_860":502,"r_857":502}', 'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '207351', 'course_id' => '133128', 'title' => 'Customer Care: Getting It Right', 'slug' => 'part-time-customer-care-getting-it-right-course-central', 'external_link' => 'https://coursecentral.co.uk/course/customer-care-getting-it-right/', 'summary' => 'How people are treated by organisations when they first make contact can be crucial. As the saying goes, if you don't look after your customers, someone else will. Developed by highly respected author, educator and expert in communication skills, Professor Bernard Moss, this important e-learning module offers the equivalent of a full day's continuous professional development. This is ideal training for receptionists or anyone whose role brings them into face-to-face contact with the public in private, voluntary or public sector organisations. This course provides an excellent foundation for high-quality customer care. The course is built around a set of acted-out scenes in which you get to see examples of how to provide high-quality customer care and - importantly - telling examples of how not to do it. This approach enables you to get a clear picture of what is involved in effective customer care. Participants are provided with a Module Companion E-book which can be printed out to act as a focal point for taking notes about the important insights the course provides and for completing the exercises that are an integral part of the learning. Although the course is the equivalent of a full-day's training, it does not have to be taken in one sitting. It can be followed flexibly to fit in with your busy schedule and at a pace to suit you. If your work involves you in welcoming people to your organisation - whether in a commercial or a public service setting - this course will help you to make sure you do this to the best of your ability.', 'outline' => '', 'who_should_take_this_course' => '', 'career_path' => 'Customer Service Manager,Customer Service Coordinator,Customer Care Representative,Customer Service Engineer,Retail Hardware Category Manager,Customer Care Operator', 'eligibility' => 'To complete Customer Service course, there is no previous experience required. You just need basic knowledge of understanding English and internet connection.', 'school' => 'Course Central', 'keywords' => 'Customer Service,خدمة العملاء,Customer,Care,Client, Customer Care: Getting It Right', 'location' => 'Online', 'duration' => 'Upto 1 Hour', 'timing' => '', 'cost' => null, 'discount' => '90% Off for Laimoon Users!', 'eligibility_criteria' => '', 'job_matching_keywords' => 'Customer Care', 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ), (int) 1 => array( 'Course' => array( 'id' => '98706', 'seeder_id' => '0', 'edited_seeder_id' => '94', 'edited_client_id' => '9074', 'title' => 'Call Centre & Customer Service Beginner', 'external_link' => 'https://www.alphaacademy.org/course/level-2-certificate-in-call-centre-customer-service-training/', 'objectives' => null, 'photo_cta' => null, 'photo' => null, 'length' => '', 'next_session' => '', 'schedules' => null, 'duration' => 'Upto 8 Hours', 'base_duration' => '0', 'timing' => '', 'location' => 'Online', 'global_location_id' => '275', 'school' => 'Alpha Academy', 'logo' => '', 'certificate_diploma' => 'yes', 'image' => '', 'brochure_url' => null, 'video' => '', 'cost' => '', 'price' => '20', 'price_enquiry' => '0', 'course_status' => 'Paid', 'base_price' => '14', 'nondiscounted_base_price' => '280', 'currency' => 'GBP', 'discount' => '95% Off for Laimoon Users!', 'free_trial_text' => null, 'laimoon_offer' => '1', 'summary' => 'Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course.<br /> <br /> Providing excellent customer service can help your business to succeed and this Level 2 Certificate in <strong>Call Centre & Customer Service Beginner</strong> will explain to you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the Call Centre & Customer Service Beginner course including the final exam – no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Call Centre & Customer Service Beginner</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Call Centre & Customer Service Beginner</strong> course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Level 2 Certificate in Call Centre & Customer Service Beginner is for you.<br /> <br /> <strong>Call Centre & Customer Service Beginner </strong>is a very comprehensive course. We’ve broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the Call Centre & Customer Service Beginner course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Call Centre & Customer Service Beginner Course</strong> <ul> <li>Module One – Getting Started</li> <li>Module Two – The Basics (I)</li> <li>Module Three – The Basics (II)</li> <li>Module Four – Phone Etiquette</li> <li>Moule Five – Tools</li> <li>Module Six – Speaking Like a Star</li> <li>Module Seven – Types of Questions</li> <li>Module Eight – Benchmarking</li> <li>Module Nine – Goal Setting</li> <li>Module Ten – Key Steps</li> <li>Module Eleven – Closing</li> <li>Module Twelve – Wrapping Up</li> </ul> <strong>Activities</strong> <ul> <li>Call Centre & Customer Service Training Course- Activities</li> </ul> <strong>Recommended Reading</strong> <ul> <li>Recommended Reading: Call Centre & Customer Service Beginner</li> </ul> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Call Centre & Customer Service Beginner </strong>course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.<br /> <br /> <strong>Career Path</strong><br /> <br /> Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.<br /> <br /> On successful completion of this Call Centre & Customer Service Beginner course, you have the potential to achieve a higher salary.<br /> <br /> The sky really is the limit.', 'outline' => null, 'who_should_take_this_course' => '', 'eligibility' => '<ul> <li>The Call Centre & Customer Service Beginner course is available to all learners, of all academic backgrounds.</li> <li>Learners should be aged 16 or over.</li> <li>A basic understanding of the English language is required to attend this Call Centre & Customer Service Beginner course.</li> </ul> ', 'about_school' => '', 'keywords' => 'Customer Service,customer service,Receptionist,Front Desk,customer', 'job_matching_keywords' => null, 'instructor_bio' => '', 'external_course_info' => null, 'eligibility_criteria' => null, 'career_opportunity' => null, 'targetted_roles' => null, 'targetted_industries' => null, 'targetted_locations' => null, 'gender' => '0', 'targetted_course_categories' => '215', 'suggested_course_categories' => '', 'course_type_id' => '2', 'course_provider_id' => '8392', 'trainer_ids' => '', 'created' => '2018-06-11 11:18:08', 'updated' => '2021-07-23 17:18:20', 'sort_order' => '0', 'page' => 'JobListing', 'to_emails' => 'info@alphaacademy.org', 'cc_emails' => null, 'phone_number' => null, 'pri_line_number' => null, 'instant_calls' => '1', 'status' => 'active', 'collect_mode' => 'provider_verified', 'slug' => 'upto-eight-hours-part-time-call-centre-customer-service-beginner-alpha-academy', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:1;s:12:"total_points";s:1:"1";s:7:"dec_avg";d:1;s:9:"whole_avg";d:1;}}', 'agg_ratings' => null, 'prospects' => '1', 'end_date' => null, 'featured' => '0', 'impressions' => '0', 'contract_type' => 'CPC', 'deleted' => '0', 'delete_request' => '0', 'accreditation' => '0', 'accreditation_logos' => 'CiQ,CPD Qualification Standards', 'invoice_type' => 'CPC', 'payment_mode' => 'paid', 'invoice_value' => '5', 'invoice_click_value' => '0.1', 'next_session_date' => null, 'brochure_cost' => '3', 'call_cost' => '0', 'boosted' => '0', 'featured_text' => null, 'fresh' => '0', 'connections' => '502', 'show_map' => '0', 'course_feed_id' => '0', 'visa_required' => '0', 'ladies_only' => '0', 'gents_only' => '0', 'method' => 'Part Time', 'study_timings' => '2', 'language_program_covers' => null, 'language_program_level' => null, 'language_program_type' => null, 'language_study_mode' => null, 'badge_url' => null, 'last_revision_status' => 'New', 'online_method' => '', 'delivery_languages' => 'en', 'career_path' => 'Customer Service Manager,Customer Service Executive,Customer Care Learner', 'rank' => '{"default":4,"uae_rank":4,"saudi_arabia_rank":4,"oman_rank":4,"singapore_rank":4,"jordan_rank":4}', 'resized' => '0', 'ctr' => '100.000', 'laimoon_rank' => '{"default":3500,"5028_en_c":350000000,"65111_ar_c":350000000}', 'lead_count' => '0', 'enrol_option' => '1', 'enrol_free' => '0', 'import_course_code' => '', 'cpa_recommended' => '0', 'study_format' => 'Video', 'pdf_certificate' => '0', 'course_certificate' => null, 'bundle_id' => null, 'randomizer' => '99581455', 'virtual_classroom' => '0', 'on_credit' => '0', 'laimoon_organized' => '0' ), 'CourseProvider' => array( 'id' => '8392', 'name' => 'Alpha Academy', 'account_name' => '', 'trainer_type' => 'institute', 'slug' => 'alpha-academy', 'location' => null, 'customer_name' => 'Alex Gary', 'seeder_id' => '43', 'phone_number' => '020 3965 2556', 'pri_line_number' => '', 'address_street' => ' 15 St Botolph Street', 'address_building' => '11 Floor', 'address_city' => 'London ', 'address_country' => 'United Kingdom', 'addresss' => ' 15 St Botolph Street, 11 Floor, London , United Kingdom', 'invoice_email' => 'info@alphaacademy.org', 'student_enrolment' => '1', 'masked_emails' => '1', 'moneyback' => '1', 'student_enrolment_processing_percentage' => '40', 'invoice_missed_calls' => '0', 'budget_alerts' => '0', 'budget_amount' => '0', 'budget_start_date' => null, 'provider_code' => '', 'payment_type' => null, 'intl_leads_enabled' => '0', 'invoice_notification' => '0', 'enable_intro_offer' => '1', 'lead_notification' => '1', 'weekly_digest' => '1', 'logo' => 'content_1528204519-Alpha LOGO.png', 'logo_size' => '{"width":250,"height":92}', 'description' => '<br /> <strong>About Us:</strong> <ul> <li>We are a company who is best known for offering awarding body accredited courses for anyone who wishes to take their professional life to the next level.</li> </ul> <strong>Why Choose Us: </strong> <ul> <li>On top of our provision of professionally accredited courses, we also provide a free CV review for you within 24 hours of submission. Further, the CV builder tool is available for you to create your very own personalised CV from scratch!</li> <li>Upon completion of your course, a hardcopy of your certificate is sent out with next-day dispatch delivery, and an electronic version for your records. This is perfect for you if you want to add the experience to your CV/Resumé or hang it on your wall.</li> <li>*NUS CARD ELIGIBLE* - A purchase of any of our training courses will make you eligible for an NUS Card which gives you great discounts at various high street stores and services!</li> </ul> ', 'website' => 'https://www.alphaacademy.org', 'no_of_courses' => null, 'course_types' => '', 'spotlight' => null, 'video_thumb' => 'opt_content_1529404001-Screenshot_4.png', 'video_embed_code' => '<iframe width="640" height="360" src="https://www.youtube.com/embed/VqIp_sO8OVQ" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>', 'meta_title' => null, 'meta_description' => null, 'meta_keywords' => null, 'email' => 'info@alphaacademy.org', 'contact_phone_number' => '+44 020 3965 2556', 'contact_person_position' => null, 'global_location_ids' => '275', 'head_office_gloc_id' => '275', 'vat_enabled' => '0', 'draft' => '0', 'auto_account_suspension' => '0', 'ratings' => 'a:1:{s:2:"r1";a:4:{s:12:"number_votes";i:2;s:12:"total_points";i:10;s:7:"dec_avg";d:5;s:9:"whole_avg";d:5;}}', 'call' => '0', 'auto_call_paid' => '0', 'instant_callback_number' => '', 'instant_callback_status' => 'Yes', 'instant_callback_disabled' => '1', 'show_map' => '0', 'same_place' => '0', 'tier' => 'tier2', 'featured_advertiser' => '0', 'institution_type' => 'Training Institute', 'certificate' => null, 'hyperlocal_leads' => '0', 'training_mode' => null, 'establish' => null, 'verify_code' => '', 'verify_status' => '1', 'course_csa_keywords' => null, 'untrusted' => '0', 'mobile_cpc_disabled' => '0', 'deleted' => '0', 'created' => '2018-06-05 15:46:37', 'modified' => '2023-10-25 14:50:36', 'pageview_enabled' => '1', 'timezone' => 'Europe/London', 'provider_status' => 'performance', 'cpc_direct_linking' => 'no', 'phone_calls_timing' => '', 'phone_calls_exclude_days' => '', 'signup' => '1', 'completeness' => '1', 'signup_status' => 'Received', 'engagement_ranking' => 'normal', 'exclusive_leads' => '0', 'progress' => null, 'verified_time' => '2019-04-08 10:07:23', 'profile_completed_time' => '2018-06-05 17:15:20', 'payment_overdue' => '0', 'bad_debtor' => '0', 'tax_regn_number' => '10647280', 'tax_emirate' => null, 'traffic_referral' => 'https://mail.google.com/mail/u/1/?tab=wm', 'course_type_ids' => '2', 'trusted' => '0', 'legacy' => '0', 'moderation_status' => 'trusted', 'rfp_email_alerts' => '0', 'rfp_unsubscribed' => '0', 'offer_start_date' => '0000-00-00', 'offer_end_date' => '0000-00-00', 'offer_price' => '0', 'discount_percentage' => '0', 'offer_published' => '0', 'offer_text' => '', 'resized' => '1', 'is_corporate' => '1', 'topup_auto_renew' => '0', 'disabled_topup' => '0', 'topup_credit_enabled' => '0', 'enable_hyperlocation_leads' => '0', 'import_course_enable' => '0', 'sample_certificate' => 'https://cdn.laimoon.com/cityimages/marketing/1698230257_Alpha-acad.jpg', 'lead_filters' => null, 'repeat_email_lead_alerts' => '1', 'load_blncr_weight' => '1', 'remote_option' => null, 'classroom_status' => 'pending', 'topup_info' => null, 'provider_rank' => '{"default":502,"rndm":901645,"r_10":502,"r_315":502,"r_82":502,"r_401":502,"r_599":502,"r_147":502,"r_142":502,"r_143":502,"r_81":502,"r_126":502,"r_89":502,"r_229":502,"r_914":502,"r_943":502,"r_66":502,"r_541":502,"r_658":502,"r_83":502,"r_757":502,"r_169":502,"r_927":502,"r_419":502,"r_589":502,"r_847":502,"r_86":502,"r_388":502,"r_84":502,"r_174":502,"r_80":502,"r_114":502,"r_596":502,"r_12":502,"r_236":502,"r_94":502,"r_79":502,"r_95":502,"r_762":502,"r_656":502,"r_403":502,"r_793":502,"r_439":502,"r_204":502,"r_610":502,"r_512":502,"r_787":502,"r_432":502,"r_738":502,"r_85":502,"r_177":502,"r_181":502,"r_113":502,"r_759":502,"r_527":502,"r_694":502,"r_223":502,"r_227":502,"r_312":502,"r_332":502,"r_441":502,"r_231":502,"r_918":502,"r_118":502,"r_723":502,"r_230":502,"r_705":502,"r_385":502,"r_183":502,"r_347":502,"r_538":502,"r_929":502,"r_197":502,"r_374":502,"r_636":502,"r_14":502,"r_952":502,"r_375":502,"r_662":502,"r_384":502,"r_743":502,"r_791":502,"r_393":502,"r_722":502,"r_382":502,"r_592":502,"r_615":502,"r_915":502,"r_167":502,"r_526":502,"r_811":502,"r_127":502,"r_125":502,"r_697":502,"r_180":502,"r_511":502,"r_531":502,"r_533":502,"r_588":502,"r_112":502,"r_111":502,"r_404":502,"r_655":502,"r_798":502,"r_805":502,"r_9":502,"r_608":502,"r_690":502,"r_124":502,"r_784":502,"r_370":502,"r_794":502,"r_726":502,"r_168":502,"r_635":502,"r_97":502,"r_234":502,"r_122":502,"r_91":502,"r_734":502,"r_818":502,"r_777":502,"r_940":502,"r_172":502,"r_842":502,"r_313":502,"r_814":502,"r_383":502,"r_789":502,"r_666":502,"r_427":502,"r_26":502,"r_715":502,"r_387":502,"r_786":502,"r_949":502,"r_932":502,"r_146":502,"r_792":502,"r_398":502,"r_872":502,"r_148":502,"r_701":502,"r_17":502,"r_357":502,"r_254":502,"r_253":502,"r_871":502,"r_87":502,"r_203":502,"r_199":502,"r_718":502,"r_193":502,"r_740":502,"r_15":502,"r_214":502,"r_364":502,"r_207":502,"r_725":502,"r_840":502,"r_345":502,"r_797":502,"r_528":502,"r_672":502,"r_523":502,"r_739":502,"r_145":502,"r_704":502,"r_115":502,"r_20":502,"r_164":502,"r_21":502,"r_259":502,"r_88":502,"r_215":502,"r_128":502,"r_320":502,"r_959":502,"r_607":502,"r_178":502,"r_912":502,"r_294":502,"r_394":502,"r_807":502,"r_380":502,"r_730":502,"r_614":502,"r_609":502,"r_191":502,"r_724":502,"r_848":502,"r_583":502,"r_606":502,"r_761":502,"r_206":502,"r_731":502,"r_194":502,"r_524":502,"r_141":502,"r_60":502,"r_281":502,"r_348":502,"r_27":502,"r_819":502,"r_185":502,"r_881":502,"r_351":502,"r_709":502,"r_843":502,"r_888":502,"r_684":502,"r_696":502,"r_860":502,"r_931":502,"r_243":502,"r_707":502,"r_225":502,"r_944":502,"r_941":502,"r_350":502,"r_692":502,"r_226":502,"r_195":502,"r_198":502,"r_788":502,"r_352":502,"r_255":502,"r_678":502,"r_587":502,"r_922":502,"r_926":502,"r_744":502,"r_745":502,"r_389":502,"r_593":502,"r_618":502,"r_809":502,"r_354":502,"r_221":502,"r_69":502,"r_52":502,"r_335":502,"r_330":502,"r_72":502,"r_747":502,"r_750":502,"r_381":502,"r_539":502,"r_763":502,"r_852":502,"r_851":502,"r_900":502,"r_854":502,"r_910":502,"r_292":502,"r_400":502,"r_737":502,"r_70":502,"r_500":502,"r_867":502,"r_703":502,"r_373":502,"r_923":502,"r_98":502,"r_149":502,"r_391":502,"r_422":502,"r_507":502,"r_508":502,"r_329":502,"r_433":502,"r_799":502,"r_498":502,"r_513":502,"r_849":502,"r_425":502,"r_343":502,"r_700":502,"r_490":502,"r_861":502,"r_857":502,"r_120":502,"r_695":502,"r_620":502,"r_804":502,"r_873":502,"r_440":502,"r_144":502,"r_717":502,"r_820":502,"r_823":502,"r_613":502,"r_397":502,"r_653":502,"r_220":502,"r_190":502,"r_119":502,"r_123":502,"r_420":502,"r_668":502,"r_901":502,"r_170":502,"r_887":502,"r_812":502,"r_882":502,"r_530":502,"r_844":502,"r_617":502,"r_868":502,"r_378":502,"r_581":502,"r_652":502,"r_305":502,"r_790":502,"r_241":502,"r_779":502,"r_188":502,"r_233":502,"r_110":502,"r_396":502,"r_954":502,"r_395":502,"r_240":502,"r_237":502,"r_691":502,"r_776":502,"r_314":502,"r_101":502,"r_257":502,"r_232":502,"r_256":502,"r_953":502,"r_963":502,"r_665":502,"r_689":502,"r_897":502,"r_898":502,"r_781":502,"r_346":502,"r_96":502,"r_418":502,"r_216":502,"r_838":502,"r_639":502,"r_436":502,"r_317":502,"r_258":502,"r_630":502,"r_187":502,"r_755":502,"r_780":502,"r_517":502,"r_600":502,"r_601":502,"r_841":502,"r_810":502,"r_960":502,"r_365":502,"r_846":502,"r_845":502,"r_224":502,"r_268":502,"r_269":502,"r_830":502,"r_831":502,"r_950":502,"r_934":502,"r_211":502,"r_629":502,"r_626":502,"r_494":502,"r_386":502,"r_319":502,"r_270":502,"r_817":502,"r_163":502,"r_605":502,"r_165":502,"r_677":502,"r_406":502,"r_272":502,"r_515":502,"r_519":502}', 'preferences' => '{"laimoon_fallback_number":"0"}' ), 'CourseTranslation' => array( 'id' => '127592', 'course_id' => '98706', 'title' => 'Call Centre & Customer Service Beginner', 'slug' => 'upto-eight-hours-part-time-call-centre-customer-service-beginner-alpha-academy', 'external_link' => 'https://www.alphaacademy.org/course/level-2-certificate-in-call-centre-customer-service-training/', 'summary' => 'Writing is a skill that can be improved when you practice regularly or take writing courses. If you are someone interested in content writing then you should not miss the chance to learn from this comprehensive professional course.<br /> <br /> Providing excellent customer service can help your business to succeed and this Level 2 Certificate in <strong>Call Centre & Customer Service Beginner</strong> will explain to you the concepts of customer service. New strategies have been formulated in this course to help improve the role of your business’ customer services.<br /> <br /> <strong>Course Highlights</strong> <ul> <li>The price is for the Call Centre & Customer Service Beginner course including the final exam – no hidden fees</li> <li>Accredited Certificate upon successful completion at an additional cost</li> <li>Efficient exam system with instant results</li> <li>Track progress within own personal learning portal</li> <li>24/7 customer support via live chat</li> </ul> <strong>Call Centre & Customer Service Beginner</strong> has been given CPD and IAO accreditation and is one of the best-selling courses available to students worldwide.<br /> <br /> This valuable <strong>Call Centre & Customer Service Beginner</strong> course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Level 2 Certificate in Call Centre & Customer Service Beginner is for you.<br /> <br /> <strong>Call Centre & Customer Service Beginner </strong>is a very comprehensive course. We’ve broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the Call Centre & Customer Service Beginner course. It really is a sure pathway to success.<br /> <br /> All our courses offer 3 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges.<br /> <br /> We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response.<br /> <br /> Furthermore, you can check the validity of your qualification and verify your certification on our website at any time.<br /> <br /> So, why not improve your chances of gaining professional skills and better earning potential.<br /> <br /> <br /> <strong>COURSE CURRICULUM</strong><br /> <br /> <strong>Call Centre & Customer Service Beginner Course</strong> <ul> <li>Module One – Getting Started</li> <li>Module Two – The Basics (I)</li> <li>Module Three – The Basics (II)</li> <li>Module Four – Phone Etiquette</li> <li>Moule Five – Tools</li> <li>Module Six – Speaking Like a Star</li> <li>Module Seven – Types of Questions</li> <li>Module Eight – Benchmarking</li> <li>Module Nine – Goal Setting</li> <li>Module Ten – Key Steps</li> <li>Module Eleven – Closing</li> <li>Module Twelve – Wrapping Up</li> </ul> <strong>Activities</strong> <ul> <li>Call Centre & Customer Service Training Course- Activities</li> </ul> <strong>Recommended Reading</strong> <ul> <li>Recommended Reading: Call Centre & Customer Service Beginner</li> </ul> <strong>Assessment and Certification</strong><br /> <br /> At the end of the <strong>Call Centre & Customer Service Beginner </strong>course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement.<br /> <br /> <strong>Career Path</strong><br /> <br /> Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, but it can also be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one.<br /> <br /> On successful completion of this Call Centre & Customer Service Beginner course, you have the potential to achieve a higher salary.<br /> <br /> The sky really is the limit.', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Customer Service Manager,Customer Service Executive,Customer Care Learner', 'eligibility' => '<ul> <li>The Call Centre & Customer Service Beginner course is available to all learners, of all academic backgrounds.</li> <li>Learners should be aged 16 or over.</li> <li>A basic understanding of the English language is required to attend this Call Centre & Customer Service Beginner course.</li> </ul> ', 'school' => 'Alpha Academy', 'keywords' => 'Customer Service,customer service,Receptionist,Front Desk,customer', 'location' => 'Online', 'duration' => 'Upto 8 Hours', 'timing' => null, 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43516785', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Customer Service Advisor - Homecoming - Bacolod - 2024', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => 'Job Title: Customer Service Advisor - Homecoming - Bacolod - 2024 Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred <br> • Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI Location: PHL Bacolod City - Two Sanparq Language Requirements: Time Type: Full time <b> If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents </b>', 'course_qualifications' => null, 'global_location_id' => '171', 'gender' => '0', 'baseSalary' => null, 'salary_duration' => 'Monthly', 'job_type' => 'Full time', 'salaryFrom' => null, 'salaryTo' => null, 'currency_id' => null, 'hide_salary' => '0', 'benefits' => null, 'salary_type_id' => null, 'travel_type_id' => null, 'travel_id' => null, 'education_id' => null, 'education_background' => null, 'language_id' => null, 'position_level_id' => null, 'position_type' => null, 'number_of_staffs_mange' => null, 'experiance' => null, 'sales_experience' => null, 'sales_focus' => null, 'sales_cycle_id' => null, 'reporting_to' => null, 'otherAssignments' => null, 'otherConsiderations' => null, 'ideal_candidate' => null, 'company_info' => null, 'company_id' => '115473', 'company_name' => 'Webhelp', 'external_apply_url' => 'https://ph.jooble.org/external/-9072925748639143509?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ph&extra_ars_request_id=c5bec0cad4027ba19683ffc6d23adb20', 'external_short_url' => '9072925748639143509', 'apply_url' => null, 'contributed' => '0', 'created' => '2024-05-08 03:40:55', 'published' => '2024-05-08 03:40:55', 'closed_time' => null, 'updated' => '2024-05-08 03:40:55', 'hideCompany' => null, 'hide_contact_info' => '0', 'application_count' => '0', 'closed' => '0', 'draft' => '0', 'rejected' => '0', 'deleted' => '0', 'moderated' => '1', 'boosted' => '0', 'rejectnote' => null, 'job_extended' => '0', 'purchased' => '0', 'seeder_id' => '113', 'source_id' => 'jooble', 'course_keywords' => null, 'shortlist_magic_applied' => '0', 'shortlist_magic_keywords' => null, 'living_in' => '0', 'age_limit' => null, 'is_managerial' => '0', 'application_email' => null, 'quality_score' => null, 'reopened' => '0', 'quality_type' => 'White', 'promoted' => '0' ), 'Recruiter' => array( 'first_name' => 'Jooble Jobs', 'last_name' => null, 'recruiter_type' => 'company' ), 'GlobalLocation' => array( 'id' => '171', 'display_name' => 'Philippines', 'name_ar' => null, 'country_id' => '168', 'Country' => array( 'name' => 'Philippines', 'id' => '168', 'slug' => 'philippines', 'code' => 'PH' ) ), 'Company' => array( 'id' => '115473', 'name' => 'webhelp', 'website' => 'http://www.webhelp.com/fr-fr/', 'verified' => '0', 'photo' => 'WEBHELP_6c8eb6c0-f43f-11e9-bae0-bff482894fe3.jpeg', 'details' => null, 'display_details' => '' ), 'Industry' => array(), 'Tag' => array() ) $jobsList = array() $courses = array() $promotedCourses = array() $referer = '/' $urlKeyword = 'Customer ' $profile = array( 'locations' => array( (int) 2 => 'UAE' ), 'searchKey' => '', 'guest' => (int) 1, 'jobCount' => '10562', 'contributedJobCount' => '24', 'courseCount' => null ) $askLogin = true $jobLinkTitle = 'Customer ' $renderSchema = 'yes' $title_for_layout = 'Customer Service Advisor - Homecoming - Bacolod - 2024 jobs in webhelp in Philippines.' $page_description = 'Apply to Customer Service Advisor - Homecoming - Bacolod - 2024 jobs in webhelp in Philippines.Find similar vacancies, jobs and salary information in Philippines.' $locationForTitle = 'Philippines' $currentJobCity = array( 'id' => '171', 'display_name' => 'Philippines', 'name_ar' => null, 'country_id' => '168', 'Country' => array( 'name' => 'Philippines', 'id' => '168', 'slug' => 'philippines', 'code' => 'PH' ) ) $jobCompanyPage = array( 'CompanyPage' => array( 'id' => '30204', 'title' => 'webhelp', 'slug' => 'webhelp-2', 'description' => 'Deux jeunes entrepreneurs français, Frédéric Jousset et Olivier Duha, décident de développer en 2000, peu de temps avant la création de Google, un service d’assistance humaine à la recherche… De cette initiative naît Webhelp !<br>En quelques années, Webhelp est devenu un leader mondial de l’expérience client et de l’externalisation des processus métiers', 'meta_title' => 'Jobs from webhelp', 'meta_description' => 'Jobs from webhelp', 'meta_keywords' => 'Jobs from webhelp', 'draft' => '0' ), 'CompanyPageTranslation' => array( 'id' => '30186', 'company_page_id' => '30204', 'title' => 'webhelp', 'slug' => 'webhelp-2', 'summary' => null, 'description' => 'Deux jeunes entrepreneurs français, Frédéric Jousset et Olivier Duha, décident de développer en 2000, peu de temps avant la création de Google, un service d’assistance humaine à la recherche… De cette initiative naît Webhelp !<br>En quelques années, Webhelp est devenu un leader mondial de l’expérience client et de l’externalisation des processus métiers', 'meta_title' => 'Jobs from webhelp', 'meta_description' => 'Jobs from webhelp', 'meta_keywords' => 'Jobs from webhelp', 'company_matching_keywords' => null, 'draft' => '0', 'lang_code' => 'en' ) ) $location = 'Philippines' $breadCrumbs = array( 'Job Details' => '' ) $relCourseBanner = array( 'relatedUrl' => 'https://courses.laimoon.com/uae/client-care-and-customer-service/customer-service', 'title' => 'Customer service', 'course_category_id' => (int) 215, 'relatedOnlineUrl' => 'https://courses.laimoon.com/online/client-care-and-customer-service/customer-service' ) $published = '2024-05-08 03:40:55' $daysleft = (float) 14 $isLoggedIn = false $facebookSession = null $fbConfig = array( 'AppId' => '151651858238476', 'APIKey' => '1c032aa6c89b302e8ec5dea94dc89104', 'AppSecret' => 'f2b69d3a25fe65601f146efe7178e72a' ) $linkedInConfig = array( 'APIKey' => '779yus3aqi524z', 'AppSecret' => 'XCdGJxUokce5Ygf6' ) $criticalCSSes = array( 'jobdetail' => 'jobdetail-critical-css', 'companylist' => 'companylist-critical-css', 'companyview' => 'companyview-critical-css', 'agencylist' => 'agencylist-critical-css', 'agencyview' => 'agencyview-critical-css', 'laimoonverified' => 'laimoonverified-critical-css', 'seopages' => 'seopages-critical-css', 'externalview' => 'externalview-critical-css', 'popularjobsearches' => 'popularjobsearches-critical-css' ) $basicProfileIncomplete = true $seeAllJobLink = 'https://jobs.laimoon.com/philippines/Customer ' $csaKeywords = array( (int) 0 => 'Customer Service Advisor - Homecoming - Bacolod - 2024' ) $allowLoginClass = 'notlogin' $jobLocSlug = 'philippines' $jobLocName = 'Philippines' $pfBackgrounds = '' $jobLink = 'https://jobs.laimoon.com/jobs/externalview/43516785' $companyName = ' at webhelp' $twitterText = 'Hiring now! Customer Service Advisor - Homecoming - Bacolod - 2024 at webhelp. Please apply or share https://jobs.laimoon.com/jobs/externalview/43516785' $emailText = 'Hiring now! Customer Service Advisor - Homecoming - Bacolod - 2024 at webhelp. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43516785' $sCompanyName = false $csaSearchKey = 'Customer Service Advisor - Homecoming - Bacolod - 2024' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/' $companyPageTitle = 'webhelp'include - APP/View/Jobs/externalview.ctp, line 206 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Webhelp
-
Customer Care: Getting It Right Course CentralAED 84
AED 514Duration: Upto 1 Hour -
Call Centre & Customer Service Beginner Alpha AcademyAED 94
AED 1,028Duration: Upto 8 Hours
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://ph.jooble.org/external/-9072925748639143509?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ph&extra_ars_request_id=c5bec0cad4027ba19683ffc6d23adb20