Coordinator of the Office of Academic Operations (OAO)

Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Coordinator of the Office of Academic Operations (OAO) with the University of the People. University of the People (UoPeople) [] is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 137,000 students enrolled from more than 200 countries and territories, including 16,500 students who are refugees. Currently accredited by the DEAC, UoPeople is also a candidate for WSCUC accreditation. We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world. See President Reshef’s TED talk when he announced the founding of the University: UoPeople is an innovative university, and we welcome team members who bring creativity and innovation to their roles. We’re a fast-paced organization with remote teams all around the globe. If you’re a self-starter who wants to succeed alongside a passionate team, we’d love to hear from you! CTC: 4.80 LPA Appointment and Scope of Responsibilities: The Coordinator of the Office of Academic Operations (OAO), reporting to the Manager of OAO, is instrumental in the day-to-day operations of the Office of Academic Operations. In addition to the daily support to academic queries from instructors and student advisors, the Coordinator also works with others departments to collaboratively mediate and resolve instructor, curricular, technical, and student issues. The coordinators also train and support new and existing instructor members on best online teaching practices. Some of the major duties of this position include:

• Is responsible for regularly checking instructor presence and performance in courses using proprietary technologies
• Answers instructor emails; provides responses to routine inquiries, reminders, and advice ranging from a variety of topics (e.g. points of contact, job/task reminders, LMS “how-tos” and refreshers, general pedagogy and course advice, , etc.)
• Answers advising emails on behalf of Academic Affairs; provides responses to routine inquiries, reminders, and advice ranging from a variety of topics (e.g. points of contact, policy clarifications, request to contact Instructors, Moodle Grade issues, Course content issues, etc.)
• Assist in training and evaluating faculty via synchronous and asynchronous methods
• Assist in time sensitive projects that involve direct matters of Academic or Instructor Affairs
• In conjunction with others, is responsible for course planning and scheduling as well as meeting instructional needs via course scheduling lists each term and communicating course schedules to Instructors
• Is available as needed for live phone/Skype/MS TEAMS calls or instant message chats with various colleagues.

• A minimum of a Master's Degree from an Accredited Institution
• Previous experience working and managing faculty in higher education
• Effectively use time management to prioritize daily tasks and long-term projects
• Strong skills in directing and developing faculty members
• Experience with CRM, LMS database and productivity tools like EXCEL.
• Ability to work with diverse constituencies and staff
• Strong organizational skills; a self-starter capable of working independently while also being a team- player
• Strong written and oral communication abilities
• Excellent computer and technology skills
• Broadband internet connection, computer and software for working virtually
• Fluent in English