L2 Service Desk Engineer- Part Time (AU IT Services and Consulting, Home Based)
Full time
at ConnectOS
in
Online
Posted on May 8, 2024
Job details
Salary: P625 to P730 (Per Hour) Schedule: Saturday – Sunday (02:00 PM - 12:00 AM AEST) What are we looking for? Skills Required:
- At least 3-4 years of experience as a L2 Service Desk Engineer
- Experience in Windows Server 2012 – 2019
- Experience in Server Administration - Active Directory, Group Policy, DNS, IIS and other windows server components.
- Experience in Azure AD, Office 36, Microsoft ATP email filtering
- Understanding and performing backup/continuity technologies and management for customers. Veeam and other technologies.
- Knowledgeable on routing, subnetting, DHCP, DNS to troubleshoot network and server issues.
- Experience in Virtual machine management; HyperV, VMWare, Nutanix.
- High attention to detail and ability to follow through with requests are essential.
- Demonstrates a strong sense of ownership by working independently, proactively identifying and addressing needs, and implementing solutions to improve processes.
- Collaborating with the Service Delivery Manager and supporting the team in resolving assignments, or taking ownership of the issue when needed.
- Accepting Service Desk Escalations; supporting the Technical Escalations Team for infrastructure and service changes.
- Customer management and automation using RMM, Connectwise Automate or other tools.
- Record all customer interactions using our PSA tool, Connectwise Manage.
- Installing and upgrading software, including both customer applications and off-the-shelf products.
- Offering remote assistance for projects and the project team as needed.
- Collaborating and brainstorming ways to maximize the use of our internal tools in order to provide exceptional customer service.
- Home Based (1 month training; 8:30 AM to 12:30 PM AEST; will transition to Saturday – Sunday (2:00 PM - 12:00 AM AEST)
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
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