Team Leader - Benefits Verifications
Full time
at Datamatics Careers- Philippines
in
Online
Posted on May 8, 2024
Job details
KEYS RESPONSIBILITIES:
- Supervise a team of Coordinators
- Provide domain knowledge and end to end service delivery
- Provide insights to the leadership on any areas of improvement and manage change within the process
- Resource management to ensure continuity of delivery and highquality service
- Resource development and coaching and counselling to ensure learning and capability enhancement of CSAs
- Continuous monitoring to improve service delivery and ensure maximized efficiencies across all processes
- At least SOLID 2 years experience as a Team Leader handling Health Care Account in a BPO industry
- 2 years healthcare call center and/or customer service experience required
- Active RN license not required
- Good Communication Skills
- Can Start Asap
- Willing to work onsite ( Ortigas Pasig )
- Good Attendance from last account
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