Home Philippines Process Associate
Home Philippines Process Associate
Process Associate
Full time
at Genpact
in
Philippines
Posted on May 8, 2024
Job details
Process Associate - INS023597 Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate, Customer Care!
Responsibilities
Take inbound calls · Perform all task and responsibilities as per process guidelines and procedure · Adherence to shift timing/schedule · Perform on metrics and targets - AHT, CSAT, and SL etc. · Comprehension of customer ask and attempt to first time resolution · Abide to all code of conduct and policiesQualifications we seek in you!
Minimum Qualifications / Skills
· Excellent interpersonal skills – comprehension, articulation, effective listening and written · Significant years worth of experience in International Call Center Customer Service in insurance or financial area · Demonstrate ability to provide excellent communication/customer service skills through excellent product, features/benefit and procedural knowledge · Knowledgeable in using MS Office such as Excel, Word and PowerPoint Effectively listen, comprehend and ability to simplify and articulate clearlyPreferred Qualifications/ Skills
Exceptional customer service skills, eye for details Work under pressure and meet performance metrics Team player, supporting and assisting colleagues whenever possible Open for feedback and Passionate about their own learning and development Critical thinking and decision-making skills Flexibility to shift timings Multi-tasking ability Language assessment, speech X B2 intermediate with fluency 44 and above Clear hakerrank =/> 55 pts (Optional) Knowledgeable in using MS Office (Outlook, SharePoint and PDF)Apply safely
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G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. </p><p></p><p> Inviting applications for the role of <b> Process Associate, Customer Care!</b></p><p></p><h2> Responsibilities </h2><p> Take inbound calls </p><p>· Perform all task and responsibilities as per process guidelines and procedure </p><p>· Adherence to shift timing/schedule </p><p>· Perform on metrics and targets - AHT, CSAT, and SL etc. </p><p>· Comprehension of customer ask and attempt to first time resolution </p><p>· Abide to all code of conduct and policies </p><h2> Qualifications we seek in you!</h2><h3> Minimum Qualifications / Skills </h3><p></p><p>· Excellent interpersonal skills – comprehension, articulation, effective listening and written </p><p>· Significant years worth of experience in International Call Center Customer Service in insurance or financial area </p><p>· Demonstrate ability to provide excellent communication/customer service skills through excellent product, features/benefit and procedural knowledge </p><p>· Knowledgeable in using MS Office such as Excel, Word and PowerPoint </p><p> Effectively listen, comprehend and ability to simplify and articulate clearly </p><h3> Preferred Qualifications/ Skills </h3><p> Exceptional customer service skills, eye for details </p><p> Work under pressure and meet performance metrics </p><p> Team player, supporting and assisting colleagues whenever possible </p><p> Open for feedback and Passionate about their own learning and development </p><p> Critical thinking and decision-making skills </p><p> Flexibility to shift timings </p><p> Multi-tasking ability </p><p> Language assessment, speech X B2 intermediate with fluency 44 and above </p><p> Clear hakerrank =/> 55 pts (Optional) </p><p> Knowledgeable in 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Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. </p><p></p><p> Inviting applications for the role of <b> Process Associate, Customer Care!</b></p><p></p><h2> Responsibilities </h2><p> Take inbound calls </p><p>· Perform all task and responsibilities as per process guidelines and procedure </p><p>· Adherence to shift timing/schedule </p><p>· Perform on metrics and targets - AHT, CSAT, and SL etc. </p><p>· Comprehension of customer ask and attempt to first time resolution </p><p>· Abide to all code of conduct and policies </p><h2> Qualifications we seek in you!</h2><h3> Minimum Qualifications / Skills </h3><p></p><p>· Excellent interpersonal skills – comprehension, articulation, effective listening and written </p><p>· Significant years worth of experience in International Call Center Customer Service in insurance or financial area </p><p>· Demonstrate ability to provide excellent communication/customer service skills through excellent product, features/benefit and procedural knowledge </p><p>· Knowledgeable in using MS Office such as Excel, Word and PowerPoint </p><p> Effectively listen, comprehend and ability to simplify and articulate clearly </p><h3> Preferred Qualifications/ Skills </h3><p> Exceptional customer service skills, eye for details </p><p> Work under pressure and meet performance metrics </p><p> Team player, supporting and assisting colleagues whenever possible </p><p> Open for feedback and Passionate about their own learning and development </p><p> Critical thinking and decision-making skills </p><p> Flexibility to shift timings </p><p> Multi-tasking ability </p><p> Language assessment, speech X B2 intermediate with fluency 44 and above </p><p> Clear hakerrank =/> 55 pts (Optional) </p><p> Knowledgeable in 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Process Associate at Genpact. Please apply or share https://jobs.laimoon.com/jobs/externalview/43516120' $emailText = 'Hiring now! Process Associate at Genpact. Please apply or share by clicking here https://jobs.laimoon.com/jobs/externalview/43516120' $sCompanyName = false $csaSearchKey = 'Process Associate' $jobDetails = 'job details' $btn_text = 'Apply on company website' $confidentialExists = false $showCompany = (int) 1 $mainCheck = (int) 1 $confidentialThumbClass = '' $cdnImageThumbPath = 'https://cdn.laimoon.com/profileimages/thumbnail/'include - APP/View/Jobs/externalview.ctp, line 214 View::_evaluate() - CORE/Cake/View/View.php, line 948 View::_render() - CORE/Cake/View/View.php, line 910 View::render() - CORE/Cake/View/View.php, line 471 Controller::render() - CORE/Cake/Controller/Controller.php, line 948 Dispatcher::_invoke() - CORE/Cake/Routing/Dispatcher.php, line 194 Dispatcher::dispatch() - CORE/Cake/Routing/Dispatcher.php, line 162 [main] - APP/webroot/index.php, line 115
Hiring company
Genpact
Genpact is a global business process management and services and IT corporation[1] with key offices in New York City, United States.[2] It's listed on the New York Stock Exchange under the symbol G.[3][4]In 2016, the company reported net revenues of US$2.57 billion with more than 77,000 employees in 20 countries.[5] Genpact provides consulting services to hundreds of clients, including approximately one-fifth of the Fortune Global 500.[6]
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https://ph.jooble.org/external/8734222909374929704?cpc=d0FU&utm_source=affiliate&utm_medium=laimoon_organic_ph&extra_ars_request_id=b30432f0a29b38be6827afcd7d4422eb