HCM Application Support Analyst (Japanese speaking)

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HCM Application Support Analyst (Japanese speaking)

Apply remote type Flex locations New Zealand, Auckland time type Full Time posted on Posted 30+ Days Ago job requisition id JR-0086289 Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About the Team Workday は、財務および人事向けのクラウドベースのエンタープライズ アプリケーションのトップ プロバイダーであり、世界中の組織が効果的に変化に対応できるようにしています。財務管理、人事、計画、支出管理、分析における AI と機械学習を活用したアプリケーションは、中堅企業やフォーチュン 500 企業の半数以上を含む 10,000 を超える世界中の顧客をサポートしています。当社オークランドサポートチームはお客様にフォーカスした日本語でのアプリケーション サポートアナリストを募集しています。 About the Role As a HCM Support Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through to resolution. The Technical Support Delivery Analyst will also ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations. Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage What would you do all day?

• Handle a queue of application support cases, prioritizing issues based on severity and customer impact
• Solve complex problems, drive change, and implement solutions
• Handle time critical escalated issues
• Work with Support team, Product Managers, QA, and Development to identify solutions or workarounds
• Balance ownership of existing case load while solving new issues
• Maintain your knowledge of new functionality and compliance changes
• Regularly contribute to knowledge base (KCS) to improve resolution effectiveness
• Use your energy, drive, adaptability, and passion to inspire others throughout the company
• Take part in our 24/7 Global Support Shifts

About You Basic Qualifications

• 3+ years of work experience; ideally B2B customer service/ support related
• It is essential to be bilingual in Japanese and English (Fluency in Speaking, Reading and Writing required)

Other Qualifications

• Experience providing technical support for software and environment issues for enterprise software applications will be helpful (eg SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone)
• Experience in Compensation, Talent Management or HCM solution will be advantageous
• You’re a confident communicator (verbally and in writing), who collaborates effectively with users at all levels and varying technical abilities.
• Excellent analytical and problem solving skills.
• A successful track record of managing multiple urgent priority issues concurrently
• Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.
• Solid understanding of case handling processes and escalation procedures.

Working Model

• This role operates in a flex model with at least 50% of time spent in office.
• As the role is supporting customer in Japan, this role will require the person to work a later shift

11:30am to 8pm in winter (April to September) 12:30pm to 9:00pm in summer (October to March) Please apply with an English version of your CV. Thank you. Our Approach to Flexible Work   With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

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Want Information about Workday Benefits?

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Being a Great Place to Work

Are you interested in contract opportunities at Workday?

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

About Workday

At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do. Join us! Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday. Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@workday.com. #J-18808-Ljbffr