Business Analyst (Junior) - Health Systems
Job details
Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to make this vision a reality. Fuelled by our passion for enhancing lives and our desire to innovate, Discovery consistently sets global standards, creating shared value through shared intellectual capital. A testament to this is our Vitality programme, which is both a platform to incentivise people to live healthier lives as well as a channel through which shared value is delivered. We are a proudly South African-born, global company with health, life and short term insurance operations in South Africa and the United Kingdom, and a presence in Germany, France, the United States, Canada, Australia, Singapore, Hong Kong, Philippines, Thailand, Malaysia, China and Japan through our Global Vitality Network. One way in which we uphold our promise of shared value is by being a positive disruptor that focusses on bringing about sustainable change in the lives of the people and communities we serve across the globe. Our values of leadership, honesty, innovation and fairness act as our compass, directing our business practices to take advantage of every opportunity while looking for ways to dazzle clients.
Areas of responsibility may include but not limited to
Business Cases
Assist business to articulate the benefits they wish to realize with the solution.
Facilitating the development of a Business Case.
Customer Requirements Specification (CRS)
Follow a structured process to listen to, understand and document client requirements. If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements. If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information.
Following up with clients to clear up ambiguity and possible misunderstanding.
Documenting the requirements in a Customer Requirements Specification (CRS) document (which may include UML models, business process documents).
Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussion. Obtain sign-off on CRS.
Product Requirements Specification (PRS)
Design and validate the functional solution. This involves interpreting the CRS into a set of Product Requirements Specifications (PRS). Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered. Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Dev Manager, Architect, Snr BA).
Design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS. Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.
Solution Proposal
Review the approved CRS and PRS with the development team. If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed. Answer queries from the development team on business or functional aspects of the required solution. Defend the client business requirements.
Project Documentation
Perform Project Management activities, such as providing the client as well as relevant team members with estimates of the duration of tasks. Provide updates to project schedules. Maintain and update the scheduling system. Coordinate work activities between the client and development team (e.g. scheduling JAD sessions). Maintain project documentation. Provide input to technical design, and liaise between the client and the technical team. If required, conduct a Post Implementation Review (PIR).
Test Basket
Once developers have completed unit testing, test the solution by applying the test basket. Record test results and log bugs/issues back to development team, with appropriate documentation and commentary as per the test procedure. Once business (super users) proceed to UAT, handle client queries and do analysis on errors (if required). Refer errors back to development team, and maintain logging and documentation aspects.
Once testing is complete, obtain client sign-off on testing.
Release Notes and Training Material
Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content. Upload BRS,
PRS and TS to the SharePoint server, and load links into the scheduling system. Keep status updated. Check documents in and out of system.
During go-live, perform live monitoring of the new system. If required, make configuration settings/updates, version number changes, workflow and configuration table changes.
Query Reporting
Respond to incidents escalated by the Incidents team.
Log issues in the appropriate issues logging system.
Conduct preliminary analysis on issues.
Provide reporting to Dev Manager or PM on project activities and status.
Guidelines, Standards and Reference
Participate in internal forums such as Business Analysts Work Group.
Submit EA proposal forms.
Personal Attributes and Skills
Behavioural skills
Customer service orientation, results orientation, conflict resolution, negotiation skills, time management, professional communication (written, verbal, presenting and listening), creativeness, innovation, stress management, assertiveness, tenacity.
Technical Skills
Project management, SQL queries, business writing skills, presentation and facilitation skills, solution architecture, process mapping, entity diagram mapping, software testing pack design, functional testing.
Education and Experience
Relevant tertiary qualification (Informatics degree - beneficial)
UML courses
1 to 2 years working experience in a professional environment (if no tertiary qualifications)
Knowledge of ITIL, CMMI, PCMM
Technical knowledge of SQL, UML, XML, OO
Knowledge of software architecture, facilitating JAD sessions, data modelling techniques, industry compliance and legislation.
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