Assistant Manager - IT (Delhi/ Mumbai/ Bangalore)

Job Locations: Delhi / Mumbai/ Bangalore (1 Position each) Roles & Responsibilities:

• Deliver high quality IT support services.
• Remote endpoint and end user support, for incident, request, and project.
• Maintain Endpoint standards and configuration.
• Support Windows 10/11 machines for software deployment, and troubleshooting
• Support Laboratory machines with testing instruments attached.
• Provide updates to end users and ensure service now tickets remain up to date.
• Updating the knowledge base to improve the IT Service desk first time fix rate.
• Proactively identify process, system, template, and standard documentation improvement opportunities within the team
• Create, maintain monitor Windows server and VMware Hypervisor server PAN India
• Monitoring server backups – Live vault for cloud, veritas backup tapes.
• Maintain CISCO network (Wi-Fi, AP’s, Switches for multiple locations)
• Configure AD, FTP, DHCP, DNS, managing User rights, Group policies, Installation of License OS
• Maintaining firewall, Anti-virus
• NAS storage, Network scanners, Printers
• Ensure adherence to company IT standards.
• Ensure adherence to company IT processes such as change management.
• Troubleshoot and resolve escalated issue tickets. Document each contact with details, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
• Write effective technical documentation as assigned.
• Assist with regional project deliveries for upgrading and managing regional systems.
• Understand the importance of Global Standards and ensuring solutions fit within these.
• Accountable for justification and in some case business case creation of any spend. Able to present and seek approvals.
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
• Assist with the planning and deployment of global security measures.
• Work within Global SLAs under GSD
• Direct and administrate a contingent of network analysts and technicians, and where necessary.

• Personable, able to work with individuals at all levels including CXO’s.
• University degree or college diploma in the field of computer science and/or 7 years equivalent work experience.
• Certifications in MCSE, CCIE Advantageous
• 5 years’ experience managing and delivering infrastructure design and operational excellence.
• 5 years’ service delivery management and/or partnering experience.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• 5 years successful leadership of an infrastructure team.
• Hands-on experience in troubleshooting hardware.
• Knowledge of current protocols and standards
• Ability to make sound and logical judgments.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Take attention to detail.
• Strong customer service orientation.