SMB Account Manager
Job details
Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect throughitscloud-based Sophos Central management console and are powered bySophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at Role Summary The SMB Account Manager will oversee inbound business generated through channel partners, providing support to customers with 1–100 employees. Responsibilities include assisting partners with quotes, renewals, deal registrations, licensing, and other sales-related activities.
What You Will Do
- Manage a funnel of inbound leads prioritize responses based on service level agreements and exceed monthly quota for closing sales opportunities.
- Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.
- Understand the end-to-end processes across deal flow including roles and responsibilities of cross-functional support teams to quickly resolve issues.
- Update CRM (Salesforce.com ) with conversations, competitive information, decision-making criteria, and other pertinent information.
- Communicate effectively and efficiently with the customer partner to progress on assigned tasks.
- Achieving agreed quarterly sales goals and performance indicators for daily standards for some tasks handled and closed i.e. tickets, calls, emails, and other sales activities.
- Effectively communicate with Sophos prospects and customers using phone, email, SMS, and our Sales Engagement Platform (Outreach.io ).
- Minimum 3-5 years of relevant channel experience in IT Industry.
- Experience within a fast-paced environment.
- Demonstrated ability to build and develop relationships with partners at all levels.
- Proven track record in forecasting and achieving sales goals through partners, via phone calls and emails.
- Strong capability to manage multiple competing priorities and demonstrate problem-solving skills effectively.
- Experience with Salesforce, Outreach
- Team player with a winning personality and attitude
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