Process Excellence Consultant

Details Description Job Role & Responsibility/Designation Quality and Process Excellence Consultant Delivery Process/ Function Name Quality Educational Qualification B.Sc. / BE / B Tech/ MBA/ B.Stat Skills ( Must Have) · Problem solving tools/ analytical skills · Excellent communication / interpersonal, facilitation skills · High energy level, confident, assertive and team player Experience ( Minimum)

• Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering

· Exposure to ISO, CMMi or COPC will be added advantage · Consulting experience in Shared Services Set up/BPO space is desirable Job Description  · Responsible for driving quality initiatives and Black belt projects for Wipro / Client Accounts.  · Drive benchmarking and best practices deployment across Data management and reporting accounts. · Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. · Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. · Drive projects to improve and maintain the profitability of the process. · Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. · Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. · Ensure all process metrics are met. Any Other Remarks Quality (Ops)#J-18808-Ljbffr