Specialist

Job level description

• To perform all actions with respect to the specific workplace instructions.
• To capture and follow up of tasks in the tool Service Now and/or via a general (shared) mailbox.
• To realize various checks/controls on signatures, evidence, dates for release of funds in lending contracts following specific rules.
• To navigate in several ING tools to look for the needed information or encode results of needed checks.
• To execute and/or monitor sample controls ex-post following the specific rules.
• To give validation for release of funds after having made all necessary checks.
• To perform in life management tasks according to the specific rules (i.e., rate review, update data by encoding in the back-end system, etc.).
• To contact BE Business clients and or ING colleagues/stakeholders via specific structured email-templates to give them information or request for information.
• To perform analysis of received documents according to workplace instructions and update the back-end systems accordingly.
• To react appropriately and escalate to the lead and/or to SPOC ING BE when checks are not OK, when in doubt or when there are issues.
• To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
• To ensure continuity when team leader in absent (role of alternate).
• Act as the subject matter expert handling end to end processes and deal with the most complex and valuable issues.
• To be the point of contact for knowledge transfer and onboarding of new joiners. Help the team achieve targets in areas such as productivity, accuracy, etc.
• To be in close contact with the Belgium Central ILM team to manage the inflow, priorities, happy and unhappy flow, including workflow balancing. To work together with the Belgium ILM Central team to optimize processes, look for improvements with the goal to become more efficient and reduce unhappy flow.

• Bachelor’s Degree of any business-related course

• Proficiency in English (Nice to have other languages in scope of the provided service, i.e Dutch, French)
• Good analytical and communication skills
• At least 3-5 years in-depth experience in loan operations (back office) particularly with general banking knowledge.
• Fast learner, self-starter and can work effectively with minimal supervision.
• Accuracy, attention to detail
• Willing to work on mid or night shifts, PH holidays and render overtime as needed.