Technical Support Engineer
Full time
at Aristocrat
in
Online
Posted on May 8, 2024
Job details
Summary
We’re a world leader in gaming entertainment operating in 90 countries across the world, with a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our mission is simple, we create the world’s greatest gaming experience, every day!What you'll do
As a Technical Support Engineer you will play a critical role in providing technical support to all Aristocrat customers in Asia-Pacific, primarily focused on the Philippines region. Some key responsibilities include:- Installation of Electronic Gaming Machines in customer venues
- Install link and system products, including Hyperlink, Mystery, Vertex, ONE LINK and Oasis 360
- Update peripheral firmware, including bank note acceptors, printers, graphics servers
- Pick-up faulty parts and delivery of replacements for parts
- Log technical issues into Salesforce
- Provide onsite and remote support for Philippines region
- Visit customer premises to troubleshoot issues
- Maintain strong customer relationships
What we're looking for
- Electro-mechanical service experience preferred
- Experience in electrical gaming machine servicing and repairs
- Background or qualifications in computer support and/or computer network systems
- Experience with Philippines Gaming Authority (e.g. PAGCOR) is a plus
- Must be physically capable of handling heavy equipment
- Proven problem-solving ability and ability to adapt quickly to changing demands
- Any leadership experience would be highly regarded
- Hold a driver’s license
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