Insurance Verifications Specialist - Virtual Assistant

This is a remote position. Virtual Rockstar is looking for a skilled Insurance Verification Specialist to join our clients Physical Therapy team as a Virtual Assistant. As an Insurance Verification Specialist you will play a crucial role in ensuring seamless patient care by confirming patient appointments verifying insurance coverage obtaining preauthorizations for procedures and assisting patients with insurancerelated inquiries. This is a remote position that requires strong communication skills attention to detail and the ability to effectively navigate insurance processes. Responsibilities:

• Confirm patient appointments and handle appointment rescheduling as needed.
• Verify patient insurance coverage prior to appointments or procedures.
• Obtain preauthorizations for procedures from insurance providers.
• Update patient files with accurate insurance information.
• Explain insurance benefits to patients and address any questions or concerns they may have.
• Liaise with insurance providers to clarify coverage details and resolve any discrepancies.
• Track the status of pending insurance claims and follow up as necessary.
• Assist patients with insurancerelated queries and provide guidance on navigating insurance processes.

Requirements

• Proven experience in insurance verification or a similar role.
• Familiarity with insurance terminology policies and procedures.
• Excellent communication skills both written and verbal.
• Strong attention to detail and accuracy.
• Proficiency in using computer software and electronic medical records systems.
• Ability to work independently and manage time effectively in a remote environment.
• Customer serviceoriented with a patientcentric approach.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.