Loyalty and Usage Specialist

Direct Marketing & CRM (Marketing & Communications) Launched in 2015, QuadX is the leading Experience Innovator in the country, specializing in cross-border digital logistics and e-commerce payment processing. QuadX is the company behind the following digital platforms: ShippingCart (cross-border shipping service for products from the US, Japan, Korea and UK to the PH and Malaysia), and Gogo Xpress (online payment and delivery tool for social sellers). QuadX is driven to make ecommerce and business building as simple as clicking a trackpad. To make shopping less about lines and more about enjoying. To take the anxiety out of payment and delivery and make the world both marketplace and playground. We reinvent experiences and open new doors. And we invest in the data and technology to power that vision. Here at QuadX, we’re exposing casual sellers to bigger audiences. We’re giving tools for the Social Seller to transform her hobby into a business, his passion into enterprise. We’re giving every Filipino a chance to seize a share of the future. We are QuadX. And we’re in the business of building Futurepreneurs.  Role Purpose Mission The Loyalty and Usage Specialist will be responsible for the overall management of the residential customer usage and loyalty programs through strategic product planning and marketing. Have a solid understanding of the overall product management process and experience with developing & implementing usage and loyalty programs. Outcomes The Loyalty and Usage Specialist role leads the overall customer loyalty and usage strategy, including the development, project management, and implementation of loyalty programs for various products and services. What You'll Do

• Translate business requirements into practical, scalable campaigns using best practices and leveraging on the existing tools of QuadX
• Manage the process of designing, building, and launching CLVM campaigns based on data-driven insights and project learnings to increase engagement, revenues, website/app traffic, etc.
• Coordinate with CLVM Execution on managing the campaign calendar, timelines, priorities, resources, etc., before campaign launches.
• Collaborate with the Analytics Team and other possible stakeholders to identify engagement triggers to be able to design practical, efficient, and effective customer journeys and experiences
• Build and continuously refine customer journey campaign matrices based on output of historical campaigns launched
• Partner with stakeholders to find areas for improvement on the CLVM processes
• Provide insights and creative direction in message/content development.

What You'll Need

• Bachelor's Degree with a background in Marketing, Digital Marketing, Data-driven Marketing/Direct Marketing (e.g. e-mail marketing)
• 3+ years work experience in the same field, preferably in Logistics or E-commerce
• Knowledge of some CRM/CEM platforms.
• Experience in owning projects from beginning to end
• Excellent interpersonal and communications skills (verbal & written)
• Experience in analytics (e.g. A/B testing)
• Experience designing and executing CLM/digital marketing campaigns
• Strong understanding of email and other automated campaigns
• Work collaboratively and energetically with all other teams to achieve his/her goal
• Supreme work ethic, strong attention to detail and proven problem-solving abilities
• Strong ability to evaluate quantitative data sets and determine “big picture” implications and opportunities.
• Exudes QuadX Core Values
• And a passion for QuadX’s mission!

Additional Requirements:

• A personal laptop is required for this role.
• Ability to work in a hybrid environment, balancing remote and on-site work.

Your application will include the following questions: What's your expected monthly basic salary? Which of the following statements best describes your right to work in the Philippines? How would you rate your English language skills? How much notice are you required to give your current employer? Are you willing to undergo a pre-employment background check? Which of the following languages are you fluent in? How many years' experience do you have as a CRM Campaign Specialist? Recognizing that logistics has as much to do with taking care of the customer experience as it does with moving stuff, QuadX is the country’s first Customer-Centric Digistics (Digital Logistics) Company. Guided by it’s dedication to delivering simple and seamless solutions, QuadX knows that fulfillment isn’t just about ticking a box. It’s about delighting customers from the first mile to the last. Our Mission We are dedicated to fulfilling every Filipino’s dream of becoming an entrepreneur. QuadX, though a very young company, has a very steadfast focus on creating products and services that make it easier for every Filipino to go into business or continuously grow it. Our Values and Culture QuadX is filled with young, dynamic, fun, and extremely talented people with an incredible thirst to shake things up and make innovative experiences. We are fortunate enough with the tremendous business growth we’ve been getting, and we take it with all great honor and humility. We are determined to stay Humble and Kind, and to continuously push one another and ourselves to Think Big and make sure it happens, all while having Fun doing it. OUR SERVICES SHIPPING CART SHOP FOR FINDS THE U.S & SHIP TO YOUR ADDRESS The fastest growing cross-border delivery service from the U.S. to the Philippines. Our easy-to-use system, popular repacking and consolidation services, express shipping, and affordability are trusted by many filipinos. GOGO XPRESS YOUR ONLINE PAYMENT & DELIVERY BUDDY GoGo Xpress is an online delivery and payment platform designed for social sellers and buyers, to help make the internet a friendlier and safer place to buy and sell. XPAY XPAY is a digital wallet mobile app and a reloadable debit card that allows you to make purchases locally and abroad, pay bills, and send money to other XPay users. You get a virtual prepaid Visa account that you can use to pay like you would a credit or debit card. You can also get an XPay physical card that you can link to the app and use to pay in stores that accept credit and debit cards, or to withdraw at ATMS here and abroad. Taking Logistics Out Of The Box Recognizing that logistics has as much to do with taking care of the customer experience as it does with moving stuff, QuadX is the country’s first Customer-Centric Digistics (Digital Logistics) Company. Guided by it’s dedication to delivering simple and seamless solutions, QuadX knows that fulfillment isn’t just about ticking a box. It’s about delighting customers from the first mile to the last. Our Mission We are dedicated to fulfilling every Filipino’s dream of becoming an entrepreneur. QuadX, though a very young company, has a very steadfast focus on creating products and services that make it easier for every Filipino to go into business or continuously grow it. Our Values and Culture QuadX is filled with young, dynamic, fun, and extremely talented people with an incredible thirst to shake things up and make innovative experiences. We are fortunate enough with the tremendous business growth we’ve been getting, and we take it with all great honor and humility. We are determined to stay Humble and Kind, and to continuously push one another and ourselves to Think Big and make sure it happens, all while having Fun doing it. OUR SERVICES SHIPPING CART SHOP FOR FINDS THE U.S & SHIP TO YOUR ADDRESS The fastest growing cross-border delivery service from the U.S. to the Philippines. Our easy-to-use system, popular repacking and consolidation services, express shipping, and affordability are trusted by many filipinos. GOGO XPRESS YOUR ONLINE PAYMENT & DELIVERY BUDDY GoGo Xpress is an online delivery and payment platform designed for social sellers and buyers, to help make the internet a friendlier and safer place to buy and sell. XPAY XPAY is a digital wallet mobile app and a reloadable debit card that allows you to make purchases locally and abroad, pay bills, and send money to other XPay users. You get a virtual prepaid Visa account that you can use to pay like you would a credit or debit card. You can also get an XPay physical card that you can link to the app and use to pay in stores that accept credit and debit cards, or to withdraw at ATMS here and abroad. Don’t provide your bank or credit card details when applying for jobs. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr