Returns & Warranty Officer

Job Description

• Respond to customer service inquiries regarding returns, exchanges, and warranty claims and apply it on the SAP system.
• Provide excellent customer service by addressing concerns, answering questions, and guiding customers through the return and warranty processes.
• Facilitate the return authorization process, ensuring customers follow established guidelines.
• Coordinate the return of products, including, processing replacements, and tracking return shipments.
• Conduct regular visits to customers regarding returns and warranty claims.
• Handle warranty claims by verifying eligibility, and processing replacements or repairs.
• Collaborate with relevant departments to ensure timely resolution of warranty and returns issues.
• Maintain accurate and organized records of returns and warranty claims.
• Ensure compliance with company return and warranty policies.
• Keep updated on product knowledge, warranty terms, and industry standards.
• Collaborate with the customer service, fleet, and quality assurance teams to streamline the returns and warranty processes.
• Provide feedback to relevant teams on product issues identified through returns and warranty claims.
• Proactively identify opportunities to improve the returns and warranty processes.

Job Requirements

• University Graduate.

• 0-2 years experience in a similar role.

• Excellent command of both spoken and written Arabic language.
• Good command of both spoken and written English language.

• Excellent MS Office (Excel, Word and PowerPoint)
• SAP System User

• Excellent communication skills.
• Details oriented.
• Positive and self-motivated.
• Highly organized.
• Preferably Males
• Ability to work independently and as part of a team.
• Proactive and able to meet tight deadlines.
• Strong ethics and integrity.

• Full Time.
• Maximum 48 working hours per week.
• 1 day off on Friday

• Outdoor visits within the Egyptian region for warranty renewal for Clients using company car or rented car.