Project Manager (IT Background)

About the Job: We are a leading managed and cloud services provider, and we provide IT support and services to customers throughout the United States based on the Microsoft technology stack. We are seeking an experienced Project Manager to manage new and ongoing projects. We are experiencing rapid growth and the Project Manager is responsible for the management of client onboarding and IT projects, including consultation, management, implementation, configuration, and administration ofapplicationsto make improvements to meet business needs and provide valuable solutions to clients. This role is a pure remote role and can be located anywhere in the United States, working hours are primarily Eastern Time Zone.

• Business Ethics - Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.
• Communications - Express thoughts clearly in written form; Articulate verbal thoughts understandably; Demonstrate active listening skills; Comprehend information heard; Use appropriate communication methods; Keep others informed.
• Conflict Resolution - Maintain calm under pressure; Encourage respectful dialogue; Confront difficult situations without bias; Act within realistic timeframe for resolution; Resolve conflicts through fair negotiation.
• Consistency - Follow through as promised; Confirm people know each other's expectations; arrive to and complete meetings on time; Meet with direct reports in-person or by phone regularly; Change decisions rarely.
• Do More With Less - Save money without lowering quality of service; Perform within approved budget and customer's resources; Develop profitable new revenue streams; Identify new ways to lower costs; Identify efficiencies.

• Leads design sessions with technical and business staff to identify project scope.
• Creates project plans and schedules that achieve necessary cost and schedule integrations.
• Manages the planning and estimating tasks, perform analysis and prepare reports to ensure that programs meet or exceed schedule commitments.
• Assigns task responsibilities to engineers and/or contract workers.
• Manages the design, development, and maintenance of detailed schedules for implementation, developmental and operational activities.
• Updates contractual and changes to maintain realistic, current project schedule baselines.
• Tracks progress of projects and provides regular updates to the team.
• Identifies, assesses, and minimizes project risk to successful project completion.
• Participates in technical advisory roles, as required.
• Interacts with customers at the technical and non-technical level, as required.
• Ensures effective handoff to operations for ongoing maintenance and troubleshooting.
• Performs other duties as assigned by President Superior consultation and organizational skills.
• Hands-on experience with managing service desks—ConnectWise.
• Strong written and verbal communication skills with customer service focused aptitude.
• Detail-oriented individuals who are team players highly self-motivated.
• Sharing our core belief system of Teamwork, Service, and Growth is table stakes for joining the team.
• Adaptable to change and willingness to learn different processes—it's what the Growth core value is all Met!

• Bachelor’s Degree in computer science, management information systems or equivalent.
• Minimum 5 years in a business analyst/project management role in a complex business and systems environment
• Two to five years of experience with IT background and familiar with technical terms or know where to find reference.
• Demonstrated skills with project management tools and methodologies, software development lifecycle, and problem solving.
• Experience with tracking projects using Microsoft Project or other Project Management tools.
• PMP Certification preferred but not required.
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
• Experience in handling US client is a must.