Senior Manager, Retail lead, Philippines
Full time
at GfK SE
in
Online
Posted on May 8, 2024
Job details
Senior Manager, Retail lead, Philippines
Country Philippines Country Philippines Job Family Commercial We show the world what people want. Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior . We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet. We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story. Job Description Key Responsibilities- Secure the retailers cooperation continuity improving the conditions of existing cooperations agreements with current retailer partners
- Ensure all data partnerships are correctly managed within the Partnership Program framework
- Ensure the Best-in-Class servicing through your own team and in collaboration with the customer services using our different platforms in priority
- Sourcing for strategic new retailers, enhancing features & inputs from existing ones (incl promo data)
- Drive sales, cooperation renewals and overall growth of existing retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting; maintain C-suite customer relationships
- Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.g. for Pricing, Assortment, Loyalty, OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of retailers on our capabilities and information
- Develop a strategic understanding of our retailer’s industry/business/markets/clusters
- Partner with Customer Success and other relevant functions (Operations, Product Leadership, others) to define strategic Account Plans and JBPs and remove roadblocks
- Drive strategic action plan to tackle Voice of the Customer feedback
- Lead and inspire sales and servicing team, enhancing their skills and improving their experience
- Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends
- Communicate clearly , thus ensuring team activities are always focused and relevant
- Implement Global and Regional strategy and organization, be able to drive change
- Relationship Building: Develop effective long-term professional interactions with customers based on trust working toward the best interest of those involved providing positive results.Â
- Active listening : Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messagesÂ
- Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the futureÂ
- Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.Â
- Inspirational Ambassador: Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy.Â
- Negotiation : Identify key bargaining points for all parties and work effectively toward win-win solutionsÂ
- Composure and resiliency : Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.Â
- Organizational Savvy : Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationshipsÂ
- Business Acumen : Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.Â
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