Job details
About NIIT Ltd. NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. NIIT's Career Education Business delivers a diverse range of learning and talent development programs to millions of individual and corporate learners in areas including Banking, Finance & Insurance, Retail Sales Enablement, Management Education, Multi-Sectorial Vocational Skills, Digital Media Marketing, and programs in digital transformation technologies. This focuses on providing employability skills to learners along with value-added courses. Job Responsibilities
- Overall responsible for driving and achieving the business goals of the Experience Centre, including:
- Responsible for Customer Satisfaction (measured through CSS & NPS) and managing customer feedback.
- Responsible for planning and executing Below The Line (BTL) activities in the defined territory to generate leads and increase footfall.
- Organizing and conducting seminars inside colleges/community centers.
- Providing ongoing training and support to the team.
- Responsible for planning shift timings/rosters for the team and overall team management.
- Coordinating floor management to enhance customer experience.
- Implementing innovative strategies to increase conversions.
- Handling difficult customers as the second level of support.
- Reviewing and monitoring lead follow-ups, closure of leads, and dispositions by the team.
- Leading the team effectively.
- Coordinating with the commercial team for the upkeep of the center's infrastructure.
- Ensuring timely reporting of data, management information systems (MIS), and accounts.
- Ensuring timely deposit of collections in the bank as per standard operating procedures (SOP).
- Managing imprest funds effectively
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Hiring company
NIIT Limited
Established in 1981, NIIT Limited, a global leader in Skills and Talent Development Corporation, offers multi-disciplinary learning management and training delivery solutions to corporations, institutions, and individuals in over 40 countries. NIIT has three main lines of business across the globe- Corporate Learning Group, Skills and Careers Group, and School Learning Group.
NIIT trains over 16,000 students in Nigeria every year and has shaped the careers of over 160,000 students in past 16 years. NIIT Now has more than 21 operational centres in different regions of Nigeria and is acknowledged as the undisputed leader in the country's IT training and education segment.
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AED 89
AED 1,763Duration: Upto 2 Hours -
Customer Service Management Course LineAED 89
AED 1,028Duration: Upto 2 Hours
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