Job details
About Arup: Arup is a global firm of designers, engineers and business consultants with over 17000 employees working in more than 90 offices across more than 38 countries. The firm is the creative force behind many of the world's most innovative and sustainable projects. We have a hybrid working approach to create an environment that delivers for our customers whilst enabling our members to integrate their work and personal lives. Arup has been distributing the LS-DYNA software for over twenty five years. We are the distributor of this advanced engineering software in the UK, India and China. We also develop the Oasys Suite, software for pre and post processing LS-DYNA models, used by most of the top automotive OEMs across the globe. We are looking for a capable and flexible individual to join our Operations team. The role will provide excellent customer service to our clients around the globe. To cover our key customer time zones, shift / flexible working will be expected. Roles and Responsibilities You will sit within the Oasys LS-DYNA software group, working closely with and reporting to the (UK-based) Global Operations Manager. The post-holder role includes the following activities:
- Providing excellent customer service as a first point of contact for general enquiries
- Responding to, or delegating enquiries efficiently and effectively including new sales enquiries, license requests, technical support requests, training requests etc.
- Triaging technical software support queries, liaising with the Support Team to ensure queries are dealt with quickly and efficiently
- Assisting global Sales Team / Account Managers with production of documents as part of the sales cycle (quotations, license agreements etc.)
- Liaison with UK-based Business Operations and Sales teams; support / cover to other team members as necessary
- Processing software sales orders including logging Purchase Orders, generating orders and invoices
- Working with our Client Relationship Management (CRM) system to accurately process orders, track licenses and manage support cases
- Data management e.g. CRM system data
- Proactively seek ways to improve Operations workflows, including identification of ways to provide better customer service
- To provide support to our global customers, shift / flexible working will be expected.
- Occasional (2 - 3 times a year) regional travel may be required
- (At least 3 years) experience in an order processing or customer service environment
- Excellent professional customer services skills and orientation
- Experience in working with CRM / database systems (Microsoft Dynamics 365 preferred)
- Excellent communication and writing skills
- Excellent interpersonal and time management skills
- Organised, analytical and detail oriented
- Ability and willingness to perform in fast paced, rapidly changing environment
- Willingness to work flexibly to support global time zones
- Microsoft Office experience essential (Outlook, MS Teams, Word, Excel, PowerPoint minimum)
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It will guide you on how to utilise your strengths to create an effective action plan that will set you up for success and reduce work-related stress.<br /> <br /> <strong>Course Curriculum of Time Management Course: </strong> <ul> <li>Identifying Goals</li> <li>Effective Energy Distribution</li> <li>Working With Your Personal Style</li> <li>Building Your Toolbox</li> <li>Establishing Your Action Plan</li> </ul> <strong>Key Topics to Be Covered</strong> <ul> <li>Identifying your professional goals</li> <li>Effective energy distribution strategies</li> <li>Working with your personal strengths</li> <li>Building your professional toolbox</li> <li>Establishing your action plan</li> </ul> <strong>Learning Outcomes</strong> <ul> <li>How to distribute your energy effectively throughout the working day</li> <li>Develop essential organisational, planning and stress management skills</li> <li>Learn how to prioritise your workload and schedule your working day</li> <li>Identify your professional goals and set achievable, smart objectives</li> <li>Know how to utilise your strengths and establish a smart action plan</li> </ul> <strong>Your Path to Success</strong><br /> <br /> On successful completion, you will have the practical skills, knowledge and credentials to manage your time more efficiently in the workplace, boost productivity and add structure to your working day. 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The firm is the creative force behind many of the world's most innovative and sustainable projects. We have a hybrid working approach to create an environment that delivers for our customers whilst enabling our members to integrate their work and personal lives. </p><p></p><p> Arup has been distributing the LS-DYNA software for over twenty five years. We are the distributor of this advanced engineering software in the UK, India and China. We also develop the Oasys Suite, software for pre and post processing LS-DYNA models, used by most of the top automotive OEMs across the globe. </p><p></p><p> We are looking for a capable and flexible individual to join our Operations team. The role will provide excellent customer service to our clients around the globe. 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Hiring company
Arup
-
Boost Productivity By Lean Management Alpha AcademyAED 93
AED 735Duration: Upto 2 Hours -
Time Management Academy for Health & FitnessAED 44Duration: 5 Hours
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