Head of Telesales

Head of Telesales About Us MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia. We are seeking a dynamic and results-driven individual to join our team as the Head of Telesales. As a crucial member of our Philippines leadership team, you will be responsible for developing and implementing telesales strategies that align with the company's goals and objectives. You will lead a team of telesales agents, leads, and managers, setting and achieving sales targets while providing coaching and guidance to ensure their success. If you are passionate about driving sales performance, leveraging data-driven insights, and building strong relationships with stakeholders, we invite you to apply for this exciting opportunity. What We Offer You will be entitled to a competitive salary and attractive benefits, including:

• Annual leave, birthday leave, tenure leave, international remote work leave, and more
• Five-day work week
• Professional trainings, career advancement and internal mobility opportunities
• Competitive benefits including insurance and mental wellness program

About the Job The Head of Telesales will be responsible for leading and managing the telesales team in the Philippines to achieve sales targets for different personal finance products, lead and develop a high-performing telesales team, and contribute to the growth of the group. This role requires strong leadership, excellent communication skills, and a deep understanding of the sales process. The Head of Telesales will be responsible for:

• Develop and implement telesales strategies that align with the company's goals and objectives
• Set and achieve sales targets for the telesales team
• Manage and coach the telesales team to ensure they have the skills and resources needed to succeed
• Develop and implement data-driven strategies to improve business performance and sales.
• Create/Use reports or dashboards to communicate data insights to stakeholders especially in terms of sales performance.
• Develop and maintain strong relationships with key internal and external stakeholders and business partners.
• Understands internal and external user journeys. Takes accountability for their maintenance and enhancement.
• Analyze sales data and market trends to identify opportunities for growth
• Able to simplify and communicate complex concepts into easy to understand ideas.
• Ensure all sales activities are in compliance with company policies and procedures
• Collaborate with other departments to optimize the customer experience and maximize revenue
• Monitor and report on telesales performance metrics to senior management

In this role, we are looking for someone with:

• Bachelor's degree in business administration, marketing, or a related field
• Minimum 7 to 10 years of progressive leadership experience in telesales management
• Knowledge of contact center technology and systems, including IVR, CRM, sales data analysis, and workforce management tools
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Analytical and strategic thinking abilities
• Results-oriented mindset with a track record of achieving sales targets and revenue growth
• Proven experience in banking and insurance is a plus.

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