Product Marketing Manager

Email Trendsi is the next generation e-commerce supply chain infrastructure, to empower anyone to build and grow their brands. We combine our technology and supply chain capability to build a reliable backbone to help anyone start and grow his/her online business at minimum risk. Boutique owners has no upfront inventory or subscription cost, one stop access to quality merchandise at great prices with order fulfillment service. We are one of the fastest-growing apps on Shopify App Store and ranked #1 in fashion. Our Mission About Trendsi Trendsi is the next generation e-commerce supply chain infrastructure, to empower anyone to build and grow their brands. We combine our technology and supply chain capability to build a reliable backbone to help anyone start and grow his/her online business at minimum risk. Boutique owners has no upfront inventory or subscription cost, one stop access to quality merchandise at great prices with order fulfillment service. We are one of the fastest-growing apps on Shopify App Store and ranked #1 in fashion. Our Mission Making Commerce Easier for Everyone. We believe every business owner should have access to superior manufacturers with minimal upfront risk. By simplifying product sourcing, manufacturing, and logistics, we strive to become the one-stop-shop supply chain solution for businesses everywhere. Our Investors We're well funded by a group of specialized investors and great operators that we admire, including LightSpeed Venture Partners, Basis Set Venture, Peterson Ventures, Footwork VC, Eric Yuan(CEO of Zoom), Geoff Donaker(COO of Yelp), Mike Smith(COO of StitchFix), Shan-Lyn Ma (founder & CEO of Zola), Nilam Ganenthiran (President of Instacart), Pasha Sadri (founder & CEO of Polyvore), Davis Smith (founder & CEO of Cotopaxi), and more. Working at Trendsi We are a fast-growing team(based in SF and Shanghai) of humble, passionate, fun and diverse human beings, with past experiences from Google, Meta, Ebay, Lime, JD.com, Wish, Alibaba, Tencent, Stanford, and more. Here at Trendsi, there are product managers who are also electronic music producers, and engineers who are diehard soccer fans. Every person at Trendsi raises the bar—and we're so excited for YOU to continue that tradition. Our Core Values:

• Customer Obsession
• Ownership
• Direct Feedback is a gift
• Humble and Hungry
• Embrace Difference

What will you be doing? As an Account Manager with a focus on product and service expertise, you will play a crucial role to activate, retain, and increase the share of wallet for assigned accounts. This role requires a deep understanding of our products and services, as well as the ability to effectively communicate their values. Responsibilities include:

• Become a Trendsi product and services expert to improve customer engagement using multi-channel marketing tools
• Develop and implement product marketing strategies to drive customer engagement and increase product adoption
• Understanding and segmenting accounts to send effective campaigns to maintain or increase SOW
• Create compelling marketing content, including product messaging, value propositions, and sales collateral, to effectively communicate the benefits of our products to customers.
• Monitor account health and proactively address issues to minimize churn in collaboration with cross-functional teams
• Collaborate closely with internal teams, including sales, marketing, and product development, to address account needs, resolve issues, and drive product enhancements based on account feedback
• Conduct regular check-ins with accounts to review performance metrics, gather feedback, and identify areas for improvement or additional support
• Stay up-to-date on industry trends, competitor offerings, and best practices to continuously enhance your product and service expertise and provide valuable insights to accounts
• Assist with regular reports on seller status and performance
• Identify opportunities for growth and expansion and handoff to the Account Strategist team when they grow to V2 potential

Qualifications

• Proficient in verbal and written English communication skills
• 2+ years experience in customer-facing roles like customer success, account management, product marketing, digital marketing, or related role
• Excellent project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• Analytical mindset with the ability to analyze data and metrics to measure campaign performance and optimize marketing strategies
• Experience with marketing automation tools, CRM systems, and digital analytics platforms is a plus
• Knowledge of e-commerce, retail fashion, Shopify, and popular social media platforms is a plus

Details Pay: Base pay plus commission

• $600 during first 3-6 months probation period
• $700 after probation
• Monthly commissions start at 0.05% of total order amount of assigned accounts, depending on the number of active accounts and average monthly order amount

Other Benefits: Health insurance and company laptop after probational period Schedule: Full-time salary position, working hours that align with USA Pacific Standard Time and can change based on account needs Location: Remote position How do I apply? If you’re interested in this role, please email your resume to phcareer@trendsi.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

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