Director for Program Management

Job Highlights

• Permanent remote-first work set-up
• Recruitment experience not required
• Provincial candidates welcome to apply!

• Spearheading the day-to-day operations to maintain outstanding client satisfaction and achieve operational goals with excellence.
• Championing the company's vision, mission, and principles through strategic planning, productivity management, fostering employee engagement, leadership cultivation, and diverse initiatives.
• Initiating and overseeing the progression of quality improvement projects, from inception to execution, ensuring efficacy and alignment with organizational goals.
• Enhancing team capabilities in talent acquisition and customization of expertise to cater to industry-specific and client-centric needs.
• Providing mentorship and oversight to Operations Managers, Section Managers, and Team Managers, fostering their professional growth and ensuring operational efficiency.
• Cultivating strong partnerships between the company and its clientele by collaborating closely with client contacts, ensuring synergy between program objectives and actual performance.

• At least 3 years experience as a Director / Leader ideally from any of following environment and with a high degree of client engagement: BPO/Call Center, Recruitment/Headhunter Firms, Airlines, Sales/Insurance Firms, Advertising Firms, Shared Services
• Deep knowledge in the principles of program/account/operations management, coaching, and mentoring
• Strong interest in building a career in recruitment process outsourcing (RPO) management
• Excellent communication skills both spoken & written
• Open to working for permanent nightshift schedule and occasional Saturday shift