Team Lead II (Client Management, Sigma Lean)

Office Management (Administration & Office Support) The Team Lead II will be responsible for overseeing the responsibilities and deliverables of team members, as well as engaging with the clients on their business needs. SCHEDULE: 8:00 AM – 5:00 PM Pacific Daylight Time (11:00 PM – 8:00 AM Philippine DaylightTime), follows Philippine holidays POSITION TYPE: Full Time WORK ARRANGEMENT: Remote ESSENTIAL FUNCTIONS

• Coordinate and supervise daily/weekly/monthly activities of team members
• Understand the business, priorities, and agenda of clients to manage the day-to-day operations
• Monitor performance metrics and ensure delivery of targets/goals
• Coordinate work activities with the operations manager
• Identify and resolve operational problems using defined processes, expertise, and judgment
• Comply with reporting requirements of each team handled
• Provide coaching, feedback, and annual performance reviews
• Conduct training needs analysis in collaborating with the operations manager
• Participate in creating training programs and developmental opportunities for direct reports
• Monitor and impose compliance with company policies and procedures
• Facilitate formal corrective action in collaboration with HR
• Comply with the terms and conditions of the employment contract, company policies, and procedures, and all directives (such as but not limited to, change in teams and/or work shifts, policies regarding flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment)

• Bachelor’s degree holder
• Seasoned leader (assistant manager level) with at least 5 years of people management experience
• In-depth knowledge of performance metrics
• In-depth knowledge of project management principles
• Ideally process improvement trained (e.g., Six Sigma, Lean, etc.,)
• Ideally had experience handling technical roles (e.g., IT helpdesk, QA testers, software developers)
• Technical savvy and have the propensity to learn new technology or platform in a short period of time
• Strong organization, oral and written communication skills
• Aptitude in data management, analytics, and reporting preparation
• Uncompromising professional standards and integrity
• Analytical skills with particular attention to detail
• Ability to function in an autonomous environment—independent worker, self-directed

• Assured allowances
• Leave credits
• Overtime Pay
• Comprehensive health and life insurance upon hiring, covering one free dependent
• Special anniversary incentives
• 13th-month salary bonus
• We provide the necessary equipment!

• Work Schedule: Night Shift
• Full Time
• Permanent WFH set-up

Report this job advert