IT Desktop Specialist

Networks & Systems Administration (Information & Communication Technology)

• Process new hire requests, image and deploy laptops to new hires and perform IT onboarding.
• Process off-boarding requests, asset recovery, and machine reimaging.
• Help Desk
• Monitor and triage incoming tickets in their specific ticket queue.
• Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issue
• Be able to research basic technical solutions for in house applications.
• Troubleshoot, diagnose, and repair desktop, laptop, and mobile issues.
• Follow up with end users, provide feedback, and see problems through to resolution.
• Support multiple iRhythm locations.
• Hardware Support
• Install, configure, repair and maintain computers, desktop operating systems, software, and peripherals.
• Troubleshoot network and remote access connectivity issues.
• Knowledge of iPads, iPhones, Android a plus
• Software and Application Support
• Microsoft Office Suite (Word, Excel, Power Point, Outlook)
• AV
• Remote control
• Other workstation applications
• Asset Management
• Keep up-to-date records on all IT related hardware and maintain the inventory database and related records.
• Be able to remove perform e-waste duties.
• Smart Hands
• Provide smart hands support for remote iRhythm teams.
• Comfortable with MDF/IDF rooms and equipment
• Support 3rd party site techs as needed (telcos, workstation techs, other technical dispatches, etc.)

Qualifications:

• 5-7 years of hands-on IT Helpdesk & Desktop experience required.
• Ability to support Executives and their Executive Admins
• Must be confident in technical abilities and be able to communicate effectively with a non-technical end user community.
• High energy and ability to work independently in a very fast growth environment.
• Working knowledge and hands-on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microsoft Office Suite, Microsoft Office 365.
• Ability to effectively and efficiently troubleshoot hardware and software issues.
• Basic understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
• Ability to communicate effectively.
• Self-sufficient, self-managed, self-motivated, must be effective working independently.
• Ability to take direction from a remote Lead, Manager, etc. and work within a team of technicians.
• Must have good people skills, working directly with end users both in person and on the phone.

Education and Certifications:

• Minimum AA degree in Information Systems, related field, or equivalent experience
• Microsoft MCP, MCDST, MCSE, or HDI Support Center Analyst or HDI Desktop Support Technician are a plus.

Candidate Data Privacy Notice  HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion. We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com. HCLTech is a global technology company, home to more than 223,400 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2023 totaled $12.8 billion. We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including Philippines. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com. Don’t provide your bank or credit card details when applying for jobs. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr