Customer Support Team Manager - 18924237880

“LOOKING FOR FILIPINOS OR PHILIPPINES - BASED CANDIDATES” Position: Customer Support Team Manager Working Hours: Mon - Fri, 11 am - 7:30 pm EST (remote) Salary: $1400 - 1,600/month (depending on the client’s final offer) Key Responsibilities:

• Handle escalations with customers in a professional and timely manner.
• Investigate incidents involving trips to understand the root cause, communicating with both drivers and clients to gather all relevant information.
• Lead and motivate a team of customer support representatives, ensuring tasks are completed efficiently and effectively.
• Provide coverage for team members who may be absent or unable to complete their tasks.
• Take ownership of the customer support program and identify opportunities for improvement.
• Manage other ad hoc projects as assigned.

• Has a minimum of 3 years of relevant experience in a customer support role, with demonstrated leadership skills.
• Proficiency with Zendesk, Fountain, Slack, and other email tools.
• Excellent English communication skills, both verbal and written, confident and can talk spontaneously.
• Ability to think logically and make sound judgments.
• Strong problem-solving skills and the ability to handle difficult situations with confidence.