Key Account Manager (National/Enterprise Singapore Accounts)
Job details
ABOUT US The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets. ShopBack Malaysia, a key regional hub, offers a unique platform for career growth, innovation, and collaboration with regional opportunities across Finance, Operations, Creative Design, Marketing, and Sales. Join a team that values collaborative culture embracing diversity, creativity, and cross-cultural experiences and the opportunity to work with markets including Singapore, Australia, Hong Kong, Germany and more!========== As a Key Account Manager, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them. The role is based in Malaysia, and will manage a portfolio of Singapore merchants. Responsibilities
- Deliver key value proposition to merchants, driving demand for adoption of best practices
- To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
- Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
- Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
- Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
- Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
- Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
- Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains
- Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data
- Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
- Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
- Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!
- Must be comfortable with C-level negotiations and have relationships with top decision makers.
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