Client Service and Onboarding Specialist
Job details
Client Service and Onboarding Specialist We want to help you “Work in Any Way ” - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles aren’t just remote and hybrid first —they break free from the traditional ways of doing things, paving a way for A Job That Works for You. The roll in a nutshell: This role is a key position within the organization and responsible for the onboarding of GEO workers and clients across the globe. The Onboarding Specialist is responsible for providing world-class customer service to all new clients and their workers, setting the stage for a successful ongoing partnership between the client and Safeguard. This role will work closely with the Sales, Solutions Consulting, Operations, and in-country partner teams to ensure employees are onboarded smoothly and compliantly. The Onboarding Specialist may also act as project leader to ensure successful and timely implementation of large volume or complex onboards. How you will make a difference:
- Manage end to end process of onboarding for GEO workers and clients.
- Facilitate creation, review, and approval of employment agreements.
- Provide local legislation and HR knowledge to clients for the location in which they are onboarding workers.
- Work collaboratively with in-country experts and local market specialists throughout the onboarding process.
- Demonstrate in depth knowledge of GEO processes.
- Attend client calls as needed during the onboarding period
- Ensure necessary benefits are obtained during onboarding working with relevant parties.
- Ensure background checks are completed as requested.
- Ensure worker data and onboarding documentation is completed, filed, and input prior to transfer to Operations Team.
- Adaption of the pre-created payroll calendars to issue to clients. Responsible for creation if moving into a new territory.
- Point of contact for workers queries during on boarding.
- Ensure that clients receive set-up and deposit invoices during the onboard and that invoices are accurate, and that payment is received in a timely manner.
- Set up clients and workers within the Global system, Provide clients and workers with the necessary Global system documentation
- Update monthly payroll files once worker has been onboarded.
- Provide a thorough handover to the Operations team upon completion of the onboard.
- Follow-up with clients who have not begun the onboarding process yet and build urgency for the return of the onboarding form, Provide follow-up and assistance for clients who are unable to begin the onboarding process by introducing partners or offering solutions as able.
- Minimum of 2 year experience in a customer service or client facing role
- Minimum 3 years of experience in HR administration/coordination or implementation
- Excellent written and oral communication skills
- Ability to communicate complex concepts to clients
- Ability to multi-task and prioritize
- High proficiency in problem-solving
- Excellent attention to detail
- Strong geographical knowledge
- Must have the ability to work in a fast paced and often changing environment
- Highly organized with a client focused approach
- Strong verbal and written fluency in English is required
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