Operational Excellence Sr. Analyst (UK Shift)

The Role Data Analysis and Dashboarding

• Collect, validate and analyse data from various sources to measure and monitor the performance of Outsourcing GB processes and functions
• Use data analysis and visualisation tools, such as Excel, Power BI, etc., to present data in a clear and compelling way
• Create and maintain dashboards and reports to provide visibility and insights on key metrics, trends, issues and opportunities
• Provide data-driven recommendations and feedback to the Operational Excellence Lead and other stakeholders to support decision making and improvement actions
• Analyse complex datasets and identify patterns, correlations, anomalies and insights that can inform business decisions and actions
• Create and automate reports and dashboards that can be easily accessed and updated by the relevant stakeholders and users

• Lead and/or participate in improvement projects, using Lean or other methodologies, to deliver process efficiencies, quality enhancements, cost savings and customer satisfaction
• Apply problem-solving and root cause analysis techniques to identify and address process gaps and issues
• Design and implement process improvements, ensuring alignment with the operational excellence standards and best practices
• Monitor and evaluate the impact and sustainability of improvement projects, using data and feedback
• Coach and mentor other team members and stakeholders on continuous improvement tools and techniques

• Support the Operational Excellence Lead in developing and executing the change management and communication plan for the operational excellence agenda and the move to the target operating model
• Engage and collaborate with internal and external stakeholders, across different geographies, to understand their needs, expectations and feedback
• Develop and deliver engaging and professional communications, using various channels and formats, to inform and influence stakeholders on the operational excellence initiatives and outcomes
• Facilitate and participate in workshops, meetings, presentations and other forums to share best practices, lessons learned and success stories
• Create highly presentable and polished PowerPoint presentations that can effectively communicate the key messages and findings of the data analysis and improvement projects
• Present at a high level and gain buy-in from key stakeholders on the value and benefits of the data analysis and improvement projects

• 5+ years of work experience working as part of a Continuous Improvement/Operational Excellence/Lean Team within the service sector
• Bachelor’s degree or equivalent in a relevant field, such as business, engineering, statistics, etc.
• Data analysis and dashboarding tools and techniques, such as Excel, Power BI, Tableau, etc.
• Continuous improvement methodologies and tools, such as Lean, Six Sigma, etc.
• Understanding of change management and communication principles and practices
• Awareness of the Outsourcing GB functions, processes and systems

• Excellent analytical and problem-solving skills, with the ability to interpret and present data in a meaningful way
• Effective project management and organisational skills, with the ability to plan, execute and monitor multiple projects simultaneously
• Impressive communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
• Customer focus and service orientation, with the ability to deliver high-quality solutions that meet customer needs and expectations
• Self-motivated and proactive, with the ability to work independently and as part of a team
• Flexible and adaptable, with the ability to cope with change and ambiguity
• Creative and innovative, with the ability to generate and implement new ideas and solutions
• Proven track record of calculating and delivering FTE savings across multiple locations in a global professional services organisation

• Relationship building aptitude to develop productive working relationships with internal and external stakeholders
• Effective influencing skills to support others with the adoption of change and improvement actions
• Team player; able to work collaboratively and constructively with others
• Self-development; committed to continuous learning and improvement
• Coaching and mentoring; able to share knowledge and skills with others and support their development