Food & Beverage Service Expert (Waiter) - Protea Hotel by Mowbray
Job details
Job Number 24070940 Job Category Food and Beverage & Culinary Location Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each and every time. Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs ) to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.
- Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Pick-up trays and clean tables as needed to ensure a clean dining area.
- Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
- Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
- Retrieve and deliver food and beverage orders in a timely manner.
- Perform other reasonable duties as requested.
- Coordinates with the respective kitchens to ensure guests’ orders are delivered.
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
- Cash/Bank Handling
- Record transaction in MICROS or similar system at time of order.
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
- Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
- Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
- Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time.
- Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
- Notify guests and management of delays in service delivery.
- Communicate with guests, other employees, or departments to ensure guest needs are met.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Comply with quality assurance expectations and standards.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Complete appropriate safety training and certifications to perform work tasks.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Maintain confidentiality of proprietary materials and information.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Follow the requirements and tasks as defined in EMEA Food & Beverage Cashiering SOP if associate handles cash.
- Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.
- Customer Service Orientation
- Teamwork
- Interpersonal Skills
- Diversity Relations
- Communication
- Listening
- English Language Proficiency
- Dependability
- Presentation
- Positive Demeanor
- Integrity
- Safety Orientation
- Stress Tolerance
- Adaptability/Flexibility
- Multi-Tasking
- Information Retention
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'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 24070940<br><b> Job Category </b> Food and Beverage & Culinary <br><b> Location </b> Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Non-Management <br><p> <p><b> POSITION SUMMARY </b> </p> <p> Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience. </p> <p> No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each and every time. </p> <p> Guest Relations </p> <ul> <li> Address guests' service needs in a professional, positive, and timely manner. </li> <li> Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. </li> <li> Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. </li> <li> Thank guests with genuine appreciation and provide a fond farewell. </li> <li> Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process <i><b>(enter brand specific programs </b></i><b>)</b> to resolve issues, delight, and build trust. </li> <li> Engage guests in conversation regarding their stay, property services, and area attractions/offerings. </li> <li> Assist other employees to ensure proper coverage and prompt guest service. </li></ul> <p> General Food and Beverage Services </p> <ul> <li> Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area. </li> <li> Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. </li> <li> Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. </li> <li> Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. </li> <li> Pick-up trays and clean tables as needed to ensure a clean dining area. </li> <li> Follow appropriate procedures for serving alcohol, follow local Training & Guidance. </li> <li> Thank every guest upon departure, invites them to return, and wishes them a fond farewell. </li> <li> Retrieve and deliver food and beverage orders in a timely manner. </li> <li> Perform other reasonable duties as requested. </li> <li> Coordinates with the respective kitchens to ensure guests’ orders are delivered. </li></ul> <p> Beverage/Coffee Cart </p> <ul> <li> Inspect the cleanliness and presentation all china, glass, and silver prior to use. </li> <li> Cash/Bank Handling </li> <li> Record transaction in MICROS or similar system at time of order. </li> <li> Process all payment methods in accordance with Accounting procedures and policies. </li> <li> Follow property control audit standards and cash handling procedures (e.g., blind drops). </li> <li> Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. </li> <li> Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. </li> <li> Transport bank to/from assigned workstation, following security procedures. </li> <li> Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation. </li></ul> <p> Closing </p> <ul> <li> Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. </li></ul> <p> Steps of Service </p> <ul> <li> Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. </li> <li> Check in with guests to ensure satisfaction with each food course and/or beverages. </li> <li> Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary. </li> <li> Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability. </li></ul> <p> In-Room Dining/Room Service </p> <ul> <li> Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time. </li> <li> Place and log call back for room service order within appropriate time frame to ensure guest satisfaction. </li> <li> Notify guests and management of delays in service delivery. </li></ul> <p> Assists Management </p> <ul> <li> Communicate with guests, other employees, or departments to ensure guest needs are met. </li></ul> <p> Communication </p> <ul> <li> Speak to guests and co-workers using clear, appropriate and professional language. </li> <li> Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. </li></ul> <p> Working with Others </p> <ul> <li> Support all co-workers and treat them with dignity and respect. </li> <li> Develop and maintain positive and productive working relationships with other employees and departments. </li> <li> Partner with and assist others to promote an environment of teamwork and achieve common goals. </li></ul> <p> Quality Assurance/Quality Improvement </p> <ul> <li> Comply with quality assurance expectations and standards. </li></ul> <p> Safety and Security </p> <ul> <li> Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. </li> <li> Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. </li> <li> Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. </li> <li> Use proper equipment, wear appropriate 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other reasonable job duties as requested by Supervisors. </li> <li> Follow the requirements and tasks as defined in EMEA Food & Beverage Cashiering SOP if associate handles cash. </li> <li> Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs. </li></ul> <p> Interpersonal Skills </p> <ul> <li> Customer Service Orientation </li> <li> Teamwork </li> <li> Interpersonal Skills </li> <li> Diversity Relations </li></ul> <p> Communications </p> <ul> <li> Communication </li> <li> Listening </li> <li> English Language Proficiency </li></ul> <p> Personal Attributes </p> <ul> <li> Dependability </li> <li> Presentation </li> <li> Positive Demeanor </li> <li> Integrity </li> <li> Safety Orientation </li> <li> Stress Tolerance </li> <li> Adaptability/Flexibility </li></ul> <p> Organization </p> <ul> <li> Multi-Tasking </li></ul> <p> Personal Attributes  </p> <ul> <li> Information Retention </li></ul> <p><b> Education </b> </p> <p> 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This course provides a comprehensive understanding of the key principles and practices within the food industry. From the foundations of food science to quality control, microbiology, preservation, packaging, and engineering, you’ll gain the knowledge and skills needed for a rewarding career in this field.<br /> <br /> <strong>Learning Outcomes:</strong> <ul> <li>Grasp the fundamental concepts of food science.</li> <li>Assess and ensure food quality throughout the production process.</li> <li>Understand the role of microbiology in food safety and preservation.</li> <li>Identify factors leading to food deterioration and implement preventative measures.</li> <li>Explore food preservation techniques and processing methods.</li> <li>Master the essentials of food packaging for freshness and presentation.</li> <li>Gain insights into the use and regulation of food additives.</li> <li>Comprehend food engineering and the technological advancements in the industry.</li> </ul> <strong>Why Choose This Course</strong> <ul> <li>Unlimited access to the course for a lifetime.</li> <li>Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.</li> <li>Structured lesson planning in line with industry standards.</li> <li>Immerse yourself in innovative and captivating course materials and activities.</li> <li>Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.</li> <li>Flexibility to complete the Course at your own pace, on your own schedule.</li> <li>Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.</li> </ul> <strong>Certification</strong><br /> <br /> Upon course completion, a written assignment test is available. 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This Food Safety and Personal Hygiene course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</strong><br /> <br /> To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.<br /> <br /> The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.<br /> <br /> <strong>Key Features of the Food Safety and Personal Hygiene Course :</strong><br /> <br /> Our trusted, high-quality and affordable Food Safety and Personal Hygiene course trains individuals to become experts in their field. <ul> <li><strong>Accredited by CPD</strong></li> <li><strong>Institute of Hospitality endorsed</strong></li> <li><strong>Meets UK & EU legal requirements</strong></li> <li><strong>Instant e-certificate and hard copy dispatch by next working day</strong></li> <li><strong>Fully online, interactive course</strong></li> <li><strong>Developed by qualified food safety professionals</strong></li> <li><strong>Self-paced learning and laptop, tablet, smartphone-friendly</strong></li> <li><strong>24/7 Learning Assistance</strong></li> <li><strong>Discounts on bulk purchases</strong></li> </ul> <strong>Who should take the course</strong><br /> <br /> Anyone with a knack for learning new skills can take this Food Safety and Personal Hygiene course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.<br /> <br /> <strong>Accreditation</strong><br /> <br /> All of our courses, including this Food Safety and Personal Hygiene course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.<br /> <br /> <strong>Assessment</strong><br /> <br /> At the end of the Food Safety and Personal Hygiene course, there will be an online assessment, which you will need to pass to complete the Food Safety and Personal Hygiene course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the Food Safety and Personal Hygiene course itself.<br /> <br /> <strong>Course Contents</strong><br /> <br /> Module 1: Food Safety – An Introduction<br /> Module 2: Supervision of Food Safety<br /> Module 3: Food Safety Legislation<br /> Module 4: Food Safety Management System<br /> Module 5: Food Safety Management Tools<br /> Module 6: Microbiology<br /> Module 7: Contamination Hazards<br /> Module 8: Controlling Contamination<br /> Module 9: Food Poisoning (Bacterial) and Food-Borne Illness<br /> Module 10: Food Poisoning (Non-Bacterial)<br /> Module 11: Personal Hygiene<br /> Module 12: Food and Temperature Control<br /> Module 13: Checking, Verifying, and Recording Temperature<br /> Module 14: Food Spoilage and Preservation<br /> Module 15: Food Premises and Equipment: The Design and Construction<br /> Module 16: Waste Disposal, Cleaning, and Disinfection<br /> Module 17: Pest Management<br /> Module 18: Food Safety Training 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'preferences' => null ), 'CourseTranslation' => array( 'id' => '203735', 'course_id' => '130766', 'title' => 'Food Safety and Personal Hygiene', 'slug' => 'part-time-food-safety-and-personal-hygiene-training-express', 'external_link' => 'https://www.trainingexpress.org.uk/course/food-safety-and-personal-hygiene/', 'summary' => '<strong>Food Safety and Personal Hygiene course teach you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Food Safety and Personal Hygiene course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.</strong><br /> <br /> To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.<br /> <br /> The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.<br /> <br /> <strong>Key Features of the Food Safety and Personal Hygiene Course :</strong><br /> <br /> Our trusted, high-quality and affordable Food Safety and Personal Hygiene course trains individuals to become experts in their field. <ul> <li><strong>Accredited by CPD</strong></li> <li><strong>Institute of Hospitality endorsed</strong></li> <li><strong>Meets UK & EU legal requirements</strong></li> <li><strong>Instant e-certificate and hard copy dispatch by next working day</strong></li> <li><strong>Fully online, interactive course</strong></li> <li><strong>Developed by qualified food safety professionals</strong></li> <li><strong>Self-paced learning and laptop, tablet, smartphone-friendly</strong></li> <li><strong>24/7 Learning Assistance</strong></li> <li><strong>Discounts on bulk purchases</strong></li> </ul> <strong>Who should take the course</strong><br /> <br /> Anyone with a knack for learning new skills can take this Food Safety and Personal Hygiene course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.<br /> <br /> <strong>Accreditation</strong><br /> <br /> All of our courses, including this Food Safety and Personal Hygiene course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.<br /> <br /> <strong>Assessment</strong><br /> <br /> At the end of the Food Safety and Personal Hygiene course, there will be an online assessment, which you will need to pass to complete the Food Safety and Personal Hygiene course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the Food Safety and Personal Hygiene course itself.<br /> <br /> <strong>Course Contents</strong><br /> <br /> Module 1: Food Safety – An Introduction<br /> Module 2: Supervision of Food Safety<br /> Module 3: Food Safety Legislation<br /> Module 4: Food Safety Management System<br /> Module 5: Food Safety Management Tools<br /> Module 6: Microbiology<br /> Module 7: Contamination Hazards<br /> Module 8: Controlling Contamination<br /> Module 9: Food Poisoning (Bacterial) and Food-Borne Illness<br /> Module 10: Food Poisoning (Non-Bacterial)<br /> Module 11: Personal Hygiene<br /> Module 12: Food and Temperature Control<br /> Module 13: Checking, Verifying, and Recording Temperature<br /> Module 14: Food Spoilage and Preservation<br /> Module 15: Food Premises and Equipment: The Design and Construction<br /> Module 16: Waste Disposal, Cleaning, and Disinfection<br /> Module 17: Pest Management<br /> Module 18: Food Safety Training for the Staff<br /> <br /> ', 'outline' => null, 'who_should_take_this_course' => null, 'career_path' => 'Food Sourcing Manager,Hygiene Manager,Personal Hygiene,Educator CPD', 'eligibility' => '<ul> <li>This Food Safety and Personal Hygiene course is available to all learners, of all academic backgrounds.</li> <li>Learners should be aged 16 or over.</li> <li>Basic understanding of the English language is required to attend this Food Safety and Personal Hygiene course.</li> </ul> ', 'school' => 'Training Express', 'keywords' => 'Food Safety,سلامة الغذاء,food safety,safety,Food Safety and Personal Hygiene', 'location' => 'Online', 'duration' => 'Upto 11 Hours', 'timing' => 'Flexible', 'cost' => null, 'discount' => '95% Off for Laimoon Users!', 'eligibility_criteria' => null, 'job_matching_keywords' => null, 'boosted' => '0', 'lang_code' => 'en', 'status' => 'active', 'auto_translated' => '0', 'objectives' => null, 'photo' => null, 'photo_cta' => null, 'video' => null ), 'Profile' => array() ) ) $job = array( 'Job' => array( 'id' => '43514126', 'contact_id' => '3773199', 'recruiter_id' => '74726', 'job_function_id' => null, 'title' => 'Food & Beverage Service Expert (Waiter) - Protea Hotel by Mowbray', 'vacancies' => null, 'job_type_id' => null, 'description' => null, 'pay_status' => 'Free', 'external_job_description' => '<p><b> Job Number </b> 24070940<br><b> Job Category </b> Food and Beverage & Culinary <br><b> Location </b> Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP <br><b> Schedule </b> Full-Time <br><b> Located Remotely?</b> N <br><b> Relocation?</b> N <br><b> Position Type </b> Non-Management <br><p> <p><b> POSITION SUMMARY </b> </p> <p> Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience. </p> <p> No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts – to get it right for our guests and our business each and every time. </p> <p> Guest Relations </p> <ul> <li> Address guests' service needs in a professional, positive, and timely manner. </li> <li> Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. </li> <li> Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. </li> <li> Thank guests with genuine appreciation and provide a fond farewell. </li> <li> Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process <i><b>(enter brand specific programs </b></i><b>)</b> to resolve issues, delight, and build trust. </li> <li> Engage guests in conversation regarding their stay, property services, and area attractions/offerings. </li> <li> Assist other employees to ensure proper coverage and prompt guest service. </li></ul> <p> General Food and Beverage Services </p> <ul> <li> Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area. </li> <li> Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. </li> <li> Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. </li> <li> Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. </li> <li> Pick-up trays and clean tables as needed to ensure a clean dining area. </li> <li> Follow appropriate procedures for serving alcohol, follow local Training & Guidance. </li> <li> Thank every guest upon departure, invites them to return, and wishes them a fond farewell. </li> <li> Retrieve and deliver food and beverage orders in a timely manner. </li> <li> Perform other reasonable duties as requested. </li> <li> Coordinates with the respective kitchens to ensure guests’ orders are delivered. </li></ul> <p> Beverage/Coffee Cart </p> <ul> <li> Inspect the cleanliness and presentation all china, glass, and silver prior to use. </li> <li> Cash/Bank Handling </li> <li> Record transaction in MICROS or similar system at time of order. </li> <li> Process all payment methods in accordance with Accounting procedures and policies. </li> <li> Follow property control audit standards and cash handling procedures (e.g., blind drops). </li> <li> Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. </li> <li> Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. </li> <li> Transport bank to/from assigned workstation, following security procedures. </li> <li> Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation. </li></ul> <p> Closing </p> <ul> <li> Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. </li></ul> <p> Steps of Service </p> <ul> <li> Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity. </li> <li> Check in with guests to ensure satisfaction with each food course and/or beverages. </li> <li> Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary. </li> <li> Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability. </li></ul> <p> In-Room Dining/Room Service </p> <ul> <li> Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time. </li> <li> Place and log call back for room service order within appropriate time frame to ensure guest satisfaction. </li> <li> Notify guests and management of delays in service delivery. </li></ul> <p> Assists Management </p> <ul> <li> Communicate with guests, other employees, or departments to ensure guest needs are met. </li></ul> <p> Communication </p> <ul> <li> Speak to guests and co-workers using clear, appropriate and professional language. </li> <li> Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. </li></ul> <p> Working with Others </p> <ul> <li> Support all co-workers and treat them with dignity and respect. </li> <li> Develop and maintain positive and productive working relationships with other employees and departments. </li> <li> Partner with and assist others to promote an environment of teamwork and achieve common goals. </li></ul> <p> Quality Assurance/Quality Improvement </p> <ul> <li> Comply with quality assurance expectations and standards. </li></ul> <p> Safety and Security </p> <ul> <li> Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. </li> <li> Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. </li> <li> Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. </li> <li> Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. </li> <li> Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). </li> <li> Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. </li> <li> Complete appropriate safety training and certifications to perform work tasks. </li></ul> <p> Policies and Procedures </p> <ul> <li> Protect the privacy and security of guests and coworkers. </li> <li> Follow company and department policies and procedures. </li> <li> Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. </li> <li> Maintain confidentiality of proprietary materials and information. </li> <li> Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. </li> <li> Perform other reasonable job duties as requested by Supervisors. </li> <li> Follow the requirements and tasks as defined in EMEA Food & Beverage Cashiering SOP if associate handles cash. </li> <li> Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs. </li></ul> <p> Interpersonal Skills </p> <ul> <li> Customer Service Orientation </li> <li> Teamwork </li> <li> Interpersonal Skills </li> <li> Diversity Relations </li></ul> <p> Communications </p> <ul> <li> Communication </li> <li> Listening </li> <li> English Language Proficiency </li></ul> <p> Personal Attributes </p> <ul> <li> Dependability </li> <li> Presentation </li> <li> Positive Demeanor </li> <li> Integrity </li> <li> Safety Orientation </li> <li> Stress Tolerance </li> <li> Adaptability/Flexibility </li></ul> <p> Organization </p> <ul> <li> Multi-Tasking </li></ul> <p> Personal Attributes  </p> <ul> <li> Information Retention </li></ul> <p><b> Education </b> </p> <p> Higher Education, Diploma or equivalent </p> <p><b> Related Work Experience </b> </p> <p> At least 1 year of related work experience </p> <p><b> Supervisory Experience </b> </p> <p> No supervisory experience is required </p> <p><i> Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. </i></p><p></p> Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. 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Hiring company
Marriott International, Inc.
-
Food Science Diploma Level 3 StudyHubAED 89
AED 1,763Duration: Upto 2 Hours -
Food Safety and Personal Hygiene Training ExpressAED 79
AED 1,469Duration: Upto 11 Hours
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