IT Field Support

Help Desk & IT Support (Information & Communication Technology) As the IT Field Support Professional Malaysia for CEVA, you will be tasked to perform daily IT infrastructure and hardware support for users and their respective sites. Other responsibilities include attending to tickets and IT Infrastructure related enquiries.  WHAT ARE YOU GOING TO DO?  

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight customers. 
• Provide L1/L2 desk-side support to end users in installing, troubleshooting and maintenance of IT Equipment. 
• Provide end-user technical support and troubleshooting for hardware and software, including but not limited to Windows Active Directory, MS Office, O365, Windows OS, Network printers, Remote Access, etc. 
• Installation of operating system, office applications, end point protection and relevant hardware drivers. Including periodic patches and updates. 
• Ensure all workstations are ready for usage and application ready. 
• Provide site support for new physical network setup and layers; assist in trouble shooting network related issues. 
• To coordinate with Global Service Desk in managing support request and Incidents. 
• Be responsible to ensure service management SLAs are met and maintained. 
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated, Provide timely status updates to relevant stakeholders/parties. 
• Support the sales cycle for new opportunities in providing infra solutions. 
• Contribute to new customer/site implementation projects. 
• To manage and maintain IT inventory of Computing assets, conduct asset inventory and asset tagging (labelling). 
• Procurement of IT related equipment and peripheral. 
• To provide excellent service to customers and always ensure customer satisfaction. 
• To partner with the rest of IT and business to ensure IT as a service is delivered to CEVA standards. 

WHAT ARE WE LOOKING FOR?  

• Minimum Diploma with at least 2-3 years’ prior experience in IT Helpdesk or Desktop support function. 
• Proficiency in Windows OS, MS Office, TCP/IP, remote desktops, network printers and Technical Support. 
• Experience in OS Installation (Microsoft Windows 7, 8.1 and 10), backup and Data migration. 
• Basic knowledge of MS Active Directory or SCCM will be advantage. 
• Applicants must be open to travel offsite or branches (warehouse and admin offices). 
• Applicants must be willing to work after working hours (24/7 on-call to provide technical support). 
• Have track record of being able to work independently. 
• Knowledge of commonly-used concepts, practices, and procedures for end user technical support (ITIL). 
• Positive attitude & able to work independently and as a key player in a team. 
• Proven ability in providing helpdesk troubleshooting and support for desktop and laptop. 
• Good command in communication skills and language in English and Bahasa Malaysia, both in written and spoken. Added advantage for ability in communicating in colloquial language. 

CEVA Logistics provides and operates transportation and supply-chain solutions for large or medium size national and multinational companies. CEVA Logistics offers a broad range of services in both Contract Logistics and Freight Management thanks to 78,000 employees, operating over 1,000 facilities in more than 160 countries. CEVA Logistics’ experienced specialists focus on seamlessly designing end-to-end customized solutions to meet the complex and rapidly evolving supply chain needs whatever the business sector. CEVA Logistics is part of the CMA CGM Group, a world leader in shipping and logistics. DARE TO GROW At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us? RESPONSIVE LOGISTICS FOR YOU CEVA Logistics provides and operates transportation and supply-chain solutions for large or medium size national and multinational companies. CEVA Logistics offers a broad range of services in both Contract Logistics and Freight Management thanks to 78,000 employees, operating over 1,000 facilities in more than 160 countries. CEVA Logistics’ experienced specialists focus on seamlessly designing end-to-end customized solutions to meet the complex and rapidly evolving supply chain needs whatever the business sector. CEVA Logistics is part of the CMA CGM Group, a world leader in shipping and logistics. DARE TO GROW At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us? Show more Perks and benefits Medical Parking Medical & Hospitalisation coverage for family,Tran Don’t provide your bank or credit card details when applying for jobs. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr