Passenger Information Agent.REG ELS. - (230000NK)
Job details
Airports Company South Africa was formed in 1993 as a public company and, although majority owned by the South African Government, is legally and financially autonomous and operates under commercial law. Over the years, the company has transformed a fragmented, infrastructural parastatal into a focused, customer driven, efficient and commercially successful business. The company manages a network of nine airports in South Africa, including the three main international gateways of O.R. Tambo International, Cape Town International and King Shaka International Airports. In 2012, the nine airports facilitated nearly 36 million passengers.An exciting vacancy exists at King Phalo Airport for an experienced Passenger Information Agent within the Operations Management division.
Key Performance Outputs
The successful candidate, reporting to Supervisor Passenger Services, will be responsible for the following:
Proactively identify, resolve and escalate customers' needs as and when required.
Announce flights information,
Participate in customer care projects and initiatives as and when required.
Provide support to relevant stakeholders to ensure achievement of objectives.
Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals.
Capture information for trending purposes.
Identify and escalate any system related errors.
Escalate repeated Operational non-compliance.
Technical Skills and Experience
The following skills and experience or the equivalent of such, will be required:
Grade 12.
1-3 years Operational experience is recommended.
Competencies
Problem Solving.
Archiver.
Diplomatic.
Good verbal communication skills.
Manages conflict.
Plans work.
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