Associate, MI Technical Support
Full time
at S&P Global, Inc.
in
Philippines
Posted on May 8, 2024
Job details
About the Role:
Grade Level (for internal use): 07 The Role: Associate, Product Technical Support Grade ( relevant for internal applicants only ): 07 The Location: Makati City, Philippines The Team: You will have the opportunity to work within a global team setting that contributes directly to a client base to ensure client satisfaction. The Impact: Ensures that client concerns and requests are resolved in a timely, efficient, accurate, and professional manner demonstrating excellence in service and commitment to client satisfaction balanced with a concern for profitability and growth of the company. What’s in it for you:- Collaborative work environment where you provide daily assistance to our clients
- Opportunity to work with an industry leader within the financial industry
- Growth opportunities within a vast segment of the company
- Responsible for product/technical support.
- Contributes expertise in testing upgrades and new releases from a client perspective.
- Provide new user orientation, education and installation assistance; troubleshoot tech specific problems and occasionally answer data and industry-specific questions – all via phone and e-mail.
- Will work in both independent and group settings, and be able to meet deadlines, while ensuring both accurate and complete work.
- Background in a service desk and customer base support setting
- Experience with customer support via telephone and email
- 6 months to 1 year of customer support within an IT setting; fresh graduates may be considered.
- Ability to collect, analyze and summarize data to prepare clear reports
- Strong MS office (Word, Excel, PowerPoint)
- Must be willing to work in shifting schedul e
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
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