Problem Management Analyst

Job Description

• Assist in the problem management process to identify, investigate, and resolve root causes of incidents and recurring issues.
• Collaborate with stakeholders to gather information and conduct problem investigations under the guidance of senior analysts.
• Analyze incident data and trends to proactively identify areas for improvement and recommend preventive measures.
• Support the management and prioritization of problems based on their impact and urgency.
• Contribute to the development and maintenance of problem management procedures and documentation.
• Collaborate with cross-functional teams to implement corrective actions and preventive measures to address identified problems.
• Assist in tracking and reporting on the progress and status of problem investigations and resolutions.
• Follow problem management best practices and methodologies under the guidance of senior analysts.